Birmingham Airport Arvostelua 

I fly from Birmingham regularly for work and the airport is getting worse. Long queues, terrible service, overcrowded, uncomfortable seats - just a very poor experience.

We traveled bank holiday weekend end we’re both 70 it was horrendous spoilt my holiday the queues people pushing in because they were fed up of waiting it made me ill try and avoid it like the plague if you can . The staff were marvellous very organised but just to many people at one time I’m not travelling from there again 😡

A prime example of a third world country airport!! Even airports is Africa provide professional services for the customers. This airport is just completely broken and the staff are on the verge of despair.
To que outside of the airport where the drop off locations are, really.
If you are traveling from this airport please please leave plenty of time.
Good luck

What an absolute 💩 show.

Insane queue to even get to security.

Worst airport experience I’ve ever had.

Avoid if you can

Rip off £5 drop and go. £2 for a trolley.

The worst airport I have travelled through. Not even worth one star. Terrible queues through security. The airport blames building works and passengers but the real reason is incompetent management. We waited almost 2 hrs at security, only 2 out of 7 gates open!! The only airport which requires a policeman to stop the customers rioting!

Foi muito mau, filas de mais de duas horas para passar na segurança e depois ainda dava para entrar no avião mas fecharam os portões a mentir dizendo que o avião já tinha partido e ainda estava em solo com as escadas de embarque colocadas e toda a segurança. Depois de mais de 20 minutos passados é que tiraram as escadas e fecharam a porta. Não foram prestaveis na porta para resolver o problema fizeram um corredor para passarmos outra vez na alfândega e levaram para a saida do aeroporto sem mais ajudar na remarcação do vôo.
Ainda por cima não se responsabilizam dizendo que é normal e pode demorar a passar na segurança quando relembro que demoraram mais de 2 horas para fazer uma coisa que normalmente não demora mais de 10 minutos. Ridículo a organização e a falta de responsabilidade com os clientes.
Péssimo serviço para a sociedade.

They could organise a pissup in a brewery, 4 international flights arriving at the same time. 2 customs officers manning a station... pathetic!!

ALERT... What a scam. I booked the express lane through security in July 2023. I paid online with my credit card. The fast lane was closed on the day but I eventually got my money back...... that is a different story.
Today, 25/4/2024 I just noticed a transaction on my credit card from a company called Complete Savings?? Turns out that they have been taking £15.00 per month from my card since July last year. After a bit of digging I have found an email from Complete Savings that arrived immediately after I booked the fast lane at Birmingham Airport. I DID NOT SIGN UP FOR THIS!!! BE AWARE!!

Easily the worst airport I have used in recent years. Drop off point is a very long outdoor walk from the terminal. Terrible security process with one machine for priority and one for everyone else, hence huge queues. The airport is dirty, parking very expensive, and the small man at the pre security area the epitome of a man who probably never had a girlfriend. A disgrace of an airport for the second city of one of the worlds great countries!

First of all, joining what the others have mentioned, the security queues were dreadful, literally queue after queue with no direction, signage or information from staff.

I want to also come and highlight this incident that occurred to me and my boyfriend this morning when we were on our way to our designated flight thats leaving to Sweden at 09:00

One of the staff member, (I didn’t get his name but he was bald, middle aged, tall, grey coloured beard) was particularly rude and unhelpful to us.
The situation occurred when we were all squashed to wait for scanning boarding passes. In one situation, the queue was stopped for a moment as they wanted to make more space between the people. This man was lenient with a pair, both caucasian female, who had crossed before me and my boyfriend, and allowed them to cross together with no problem

However, when dealing with us, the staff member had an attitude, my boyfriend has passed first but he stopped the gate between us.

We have told them that we were a pair and asked if i also can be let through as well, as seen by the pair that went before us had no problem, however for us the staff had just said that it was ‘his (my boyfriend) fault he had passed through the gates, and there was nothing he could do about it’

I have then mentioned that we had a flight to catch since boarding closes 30 mins before departure, and ours was scheduled at 9:00

By 08:10 we were still there, therefore i have spoken up about it, to which the staff had shot back with the comment of how i “wasn’t the only one that has a flight to catch at 09:00” and that it “doesn’t make your (me) case any different or prioritised from the others”

After the back and forth, i have asked my boyfriend to just go without me first, to which the staff member then opens the ticket gate again later. Though the exchange wasn’t too prolonged and didn’t affect my time for catching my flight, i find his behaviour very unprofessional and to this i find it very upsetting as well. Not only were the comments he made unnecessarily targeted, but as a person of colour i feel that this was also partially due to unfair treatment because of the colour of my skin, as seen by the drastic difference of treatment between the caucasian pair that had went before us, versus my partner and i, both of asian descent to be dealt with such horrendous treatment when the situation itself was already stressful enough.

This whole ordeal has greatly upset both of us, and had given us a very poor impression of birmingham as a whole. We will be avoiding travel from birmingham airport again, and will likewise let our family and friends know to steer clear of this place.

Awful security staff and dreadful complaints procedure

Very rude lady at departures snapping at people ! Very rude to me and other passengers she needs to be retrained in customer care , whole thing is a shambles !!

The building work has made the airport an even worse experience than before. Apart from waiting 20 minutes for the courtesy bus from Car Park 5 to the terminal (it was pouring with heavy rain so walking was not appropriate) to taking two hours to pass through security, meant there was a rush to get to the gate in time. Considering the airport has had some new buildings, why are there so many flights of stairs to navigate?

Two hours to get through to security. Two of four lifts working to take everyone to the first floor. Understand upgrade works taking place but bare minimum being done to counter ridiculous delays. Then compounded on return journey by queues of in excess of 1 hour to go through border control. What are we doing. Laughable to all our foreign visitors.

I’ve been to third world countries with better services than this airport. The place should be downgraded to a regional airport, absolutely shocking experience

I unfortunately wouldn’t even give Birmingham Airport 1 star at the moment except I have to select something. Spent an hour queueing in security to then have the queue closed and be moved to an alternative one. Having arrived with almost 2 hours before a European flight with no luggage to drop off, we assumed this would be enough time. It very nearly was not. Many thanks to the security man who I heckled at and who helped us get through in time to make our flight. All other staff were entirely unable or unwilling to help when asked. We had hoped the upgraded security checks would have improved things: it has not. Please do better Birmingham Airport.

Dreadful, the worst airport in the WORLD! I appreciate it is having alterations done but the passenger should come first. We had paid for Fast Track security-waste of £10. It took from 08.35 to 09.35 to clear it and therefore no time to avail ourselves of the No 1 Lounge for which the cost was over £60. Fly from East Midlands or Bristol or Anywhere Else!

Extortionate charges - dropped someone - was done in 30 seconds - had to pay £5!!! Used to be £4. Should be free for genuine quick drop off pick ups. Obviously all they want to do is charge as much money as they can get away with. Disgusting.

What a shameful shambles. The staff and security staff get a kick from pissing people off. Their attitude is shocking and rude. They got this I don't care attitude.
They really need to have proper training in customer care and treat people with patience and respect. Anywhere else they would have been sacked . Just look at the reviews. Disgraceful