Jake was so friendly and helpful. No pressure selling and we were encouraged to make our own decisions. We felt he really had our satisfaction at heart and not increased sales value. Thank you Jake y... Näytä lisää
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From the moment I placed my order, the entire team were fantastic. I placed the order far later than I should've done for the delivery date, and yet the Pravins team managed to get it to me by the... Näytä lisää
We went shopping for our wedding rings and had the pleasure of meeting Elenya. She was so knowledgeable, friendly & professional she made our day! Was pleasantly surprised at how affordable pravins is... Näytä lisää
I decided to surprise my wife with an eternity ring, service was great and the item was in stock. We were offered drinks. My only gripe was that it would have been nice to be given one of the bottles... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Pravins
Yrityksen kirjoittama
FAMILY-OWNED INDEPENDENT JEWELLER SINCE 1969
Established in London in 1969, Pravins is a family-owned independent jeweller with over 50 years of experience. From our stores in Cardiff, Reading and Milton Keynes, and through our online store, we help customers across the UK celebrate life's most meaningful moments.
We specialise in diamond engagement rings, wedding rings, fine jewellery and bespoke jewellery, featuring carefully selected natural diamonds, lab-grown diamonds and coloured gemstones. Every piece is crafted or chosen to meet the exacting standards that have defined Pravins for more than five decades.
Known for quality, craftsmanship and personal service, our experienced team is committed to helping you choose with confidence, whether you're visiting one of our stores or shopping online.
Yhteystiedot
2-3 Holybrook Walk, RG1 2AQ, Reading, Yhdistynyt kuningaskunta
- 029 2039 4405
- admin@pravins.co.uk
- pravins.co.uk
4,8
Erinomainen
150 arvostelua
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Pravins don't go the extra mile they go the several hundred extra miles!!!
I have reviewed Pravins, Cardiff before but I have to leave another one. The fabulous Stephanie has shown once again what an absolute star she is. We have purchased a few items from Pravins this year and Steph has been there to advice and help us create some stunning jewellery. But Stephanie went the extra mile, well more than that actually she went the extra several hundred in fact ! I tasked Steph with a very important piece of jewellery that I wanted to give to my husband on our wedding day. The piece being a beautiful pocket watch. Steph had created a stunning watch and I was due to collect the watch on Thursday 6th October, as I was flying to Iceland on Friday 7th at silly oclock. However due to no fault of Pravins, the watch did not arrive at the store on Thursday, it was with the Post Office and did not arrive as planned. As Steph knew how important it was that I received this watch by the Saturday so that I could give it to my future husband on the Sunday, the day of our wedding, she had a conversation with her directors to stress how important it was that I had this watch for the Sunday and had suggested that she fly out to Iceland personally to give me the watch. So I was over the moon when she advised that she and her colleague Bev were booked on a very late flight on the Friday evening and would deliver the watch to me. As my hotel was a bit of a trek from the airport, my wedding planner (Heidrun from Pink Iceland, amazing wedding planner by the way) had suggested Steph drop the watch to her home which was 20 mins away from the airport. Steph was fantastic and said that she was happy to do this, which was good as it would ensure that my partner did not bump into her in the reception area of the hotel hahaha, that could have taking some explaining.🤔 Steph was also instrumental in the two very beautiful gifts my husband gave me on my wedding day which was a beautiful diamond and sapphire bracelet and a beautiful teardrop sapphire and diamond necklace that was truly breathtaking. So Steph you are an absolute angel and we just wanted to say a BIG thank you to you, Jared and the entire team at Cardiff who always make us feel so, so special when we visit the store. Ron & Deborah Moody
7. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pravins
Thank you so much for taking the time to leave another wonderful 5-star review. It truly means the world to us that you've chosen Pravins for so many of life's special moments, and we're delighted to hear Stephanie, Jared and the Cardiff team have continued to provide the level of care and personal service you deserve. Stephanie will be incredibly touched by your kind words, and we'll be sure to share them with her, along with the rest of the team. It was an absolute privilege to play a small part in your wedding celebrations, and we're so pleased everything came together in time for your special day. Thank you for your continued trust and support. We wish you both a lifetime of happiness together and look forward to welcoming you back to Pravins for many more special occasions.
Great customer servise from Jared
Great customer servise from Jared, definetly will see you guys soon! Thanx
6. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pravins
Thank you for your wonderful 5-star review. We're delighted to hear you received great customer service from Jared. He'll be so pleased to know he made such a positive impression. Thank you for your kind words, and we look forward to welcoming you back to Pravins again soon.
Premium rate telephone number
No problem with the order or the product but I do object to being charged an extortionate amount for a telephone call, so unfortunately will not be using them again.
19. heinäkuuta 2022
Oma-aloitteinen arvostelu
Loved it!
Loved Emma and André! These guys were way more professional, calm and also down to earth. Informed us from start to finish. We spoke three times before choosing the right rings, but every single time we felt more reassured. We are very thankful. 100% recommended.
Regards
Samir & Neha
13. helmikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pravins
Thank you for your wonderful 5-star review, Samir and Neha. We're delighted to hear Emma and André made your experience so positive. Taking the time to provide honest guidance and ensure our customers feel informed and confident throughout the process is something we take great pride in, so it's wonderful to know you felt reassured every step of the way. Emma and André will be thrilled to receive your kind comments. Thank you for your recommendation, and we wish you both every happiness for the future. We look forward to welcoming you back to Pravins again soon.
Shop Elsewhere
Pravins messed us around with our wedding rings and caused us huge amounts of stress. Despite ordering our rings four months before our wedding, we were lucky to get them 48hrs before our ceremony. One ring hadn’t even been hallmarked. Poor communication, different excuses each time. Would strongly urge people to shop elsewhere.
8. joulukuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pravins
Dear Sian,
Thank you for taking the time to write a review for us. We trust that all the issues you mentioned in the review were answered in full in the extensive email exchange we had with you in December 2021. We hope that you will take advantage of our complimentary annual inspection service for your wedding rings in the future and we look forward to welcoming you in our Cardiff boutique again.
Kind regards, Pravins
I received my beautiful gold mother of…
I received my beautiful gold mother of pearl bracelet with complimentary next day delivery.
The packaging was absolutely beautiful with such attention to detail.
Absolutely adore my new fine jewellery piece and will be looking to buy more from the Nova range
28. lokakuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pravins
Thank you for your wonderful 5-star review. We're delighted to hear you love your gold mother of pearl bracelet and that it arrived safely with our next day delivery service. It's especially lovely to know you appreciated the presentation and attention to detail, as we believe every purchase should feel special from the moment it arrives. We hope you enjoy wearing your beautiful bracelet, and we look forward to helping you add to your Nova collection in the future.
I dealt with a young lady called Janeal…
I dealt with a young lady called Janeal and her team were absolutely spot on. Customer service was immaculate. The attention to detail was memorable and I couldn’t of asked for a better service. She also tried to keep within my budget sticking to what I desired. I could not recommend Pravin’s enough. I would recommend everyone to go there. Thank you Adiaha Akpan
4. lokakuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pravins
Thank you for your wonderful 5-star review, Adiaha. We're delighted to hear you had such a positive experience with Janeal and the team. Janeal will be so pleased to know her attention to detail, friendly approach and commitment to helping you find the perfect piece within your budget made such a lasting impression. Thank you for your kind recommendation. We truly appreciate your support and look forward to welcoming you back to Pravins in the future.
Would highly recommend Pravins…
Would highly recommend Pravins Cardiff,especially if you are not the most confident person when it comes to picking jewellery. Soon as my partner and I walked into the shop we were greeted by Stephanie who took great care of us from the start to finish. Complementary drinks were offered straight away and she took her time going through every detail in slow time for us, answering all of our questions. She made us feel that it wasn’t about the sale for her it was about meeting our needs and what we wanted. She literally went above and beyond for us making our experience enjoyable and comfortable. Her and her colleagues were amazing and very welcoming couldn’t fault anything about the business.
1. elokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pravins
Thank you for your wonderful 5-star review. We're delighted to hear you had such a positive experience with our Cardiff team. Stephanie will be thrilled to know her friendly approach, expert guidance and attention to detail helped you and your partner feel comfortable and confident throughout the process. It's especially rewarding to hear you never felt under any pressure and that your experience was centred around finding the perfect jewellery for you. Thank you for your kind recommendation, and we look forward to welcoming you both back to Pravins in the future.
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