Fantastic watch. Purchase, tracking, and delivery process was outstanding! Maybe the strap is too long but that is a minor issue. The A 11 1942 is amazing, specially for those of us interested in mili... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
My Praesidus watch had to be sent in for repair. When the repair was expected to take longer than planned, I was offered a new watch along with a commemorative coin for my patience. I was informed of... Näytä lisää
Yritys on vastannut
Great watch and it’s me second one. Love their products and the choice of movement is great. Acrylic crystal does scratch easily but polishes away with little effort.
Yritys on vastannut
Compré un Red-Spec y a los dos meses dejó de funcionar el día de la semana. Les escribí varias veces para comentarles el fallo y nunca me han contestado. Una pena porque el reloj me gusta, pero funcio... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Kellovalmistaja
- ja myös
- Kelloseppä
Yrityksen kirjoittama
Through our watches, we aim to bring the spirit of our brave soldiers to the new generation of military history enthusiasts so they can keep telling these stories into the future.
Yhteystiedot
390 5TH Ave, 10018, New York, Yhdysvallat
- support@praesidus.com
- praesidus.com
4,1
Hyvä
349 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 60 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great watch!
Turnaround for an assembled to order watch is great. Watch looks fantastic! I would like the lume to last a bit longer. That being said, I love it and thank you for working with @psywarwristcheck on this collaboration
5. syyskuuta 2024
Vastaus yritykseltä Praesidus Watches
Hi Buyrl,
Thank you for your wonderful feedback about the PW10879 order and the collaboration with @psywarwristcheck! We’re thrilled to hear that you’re enjoying the watch and that the assembly process and design exceeded your expectations. Your support means the world to us!
We truly appreciate your note about the lume duration—this kind of insight is invaluable as we strive to innovate and refine our timepieces. I’ve shared your feedback with our product team, and we’ll keep it top of mind for future designs and iterations.
Collaborating with @psywarwristcheck was an honor, and we’re so glad you’re part of the Praesidus community. If you ever have more ideas or questions, please don’t hesitate to reach out. We’re here to ensure your experience with us remains exceptional.
Thanks again for your passion and for choosing Praesidus!
Best regards,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
reloj increible
5. elokuuta 2024
Vastaus yritykseltä Praesidus Watches
¡Muchas gracias! Nos alegra muchísimo saber que te encanta el reloj. 🙌
Cualquier cosa que necesites, aquí estamos para ayudarte.
— Equipo de Praesidus
Excelentes relojes e impecable servicio
6. elokuuta 2024
Vastaus yritykseltä Praesidus Watches
¡Muchísimas gracias por tu comentario! Nos alegra mucho saber que estás satisfecho tanto con nuestros relojes como con el servicio. 🙌
Siempre estamos aquí para ofrecerte lo mejor. ¡Esperamos verte pronto de nuevo!
— Equipo de Praesidus
Design flaw
Design flaw! The hands luminosity at night is very bad, and the dial's very good, so one can't see the hour, but can see the dial around. Didn't someone in the design team thought about checking the watches at night to assess if the hour could be seen properly?
6. elokuuta 2024
Vastaus yritykseltä Praesidus Watches
Dear Carl,
We sincerely apologize for the inconvenience caused by the visibility issue with your watch’s luminous hands. This is not the experience we want for our customers, and we appreciate your feedback as it helps us improve.
If your watch model was designed to feature luminous hands, we will gladly replace the defective component at no cost. Please email us at support@praesidus.com with your order details, and we’ll ensure a swift resolution.
Thank you for your understanding and for giving us the opportunity to make this right.
Best regards,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
Can’t get enough of Praesidus
I’ve had numerous vintage military watches throughout my life of collecting from an authentic WW1 Trench watch and a WW11 CYMA Dirty Dozen to the A11s. It’s humbling when you see a WATCH Co. try and succeed to bring a piece of history back and to add current and up to date movements To there time pieces. I like them so much I purchased 4 of them. Kind Regards
10. heinäkuuta 2024
Vastaus yritykseltä Praesidus Watches
Hi David,
Thank you so much for your kind words and incredible support. It truly means the world to us, especially coming from a seasoned collector like yourself. Hearing that our pieces stand alongside icons like the WWI Trench watches, the CYMA Dirty Dozen, and the A11s is incredibly humbling.
At Praesidus, our mission has always been to honor military watch heritage while integrating modern craftsmanship and reliable movements. Knowing that this resonates with you and that you’ve added four of our watches to your collection is both an honor and a motivation to keep pushing the standard.
Appreciate you being a part of what we're building.
Warm regards,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
my son loved it
my son loved it. He's a really old soul for a 28 year old and totally appreciated the design and history.
2. heinäkuuta 2024
I can tell I’m never gonna receive my…
I can tell I’m never gonna receive my watch. Customer service has gone silent, item still hasn’t shipped. Although they sent a “tracking”… that says still waiting to be picked up from the carrier. I mean it’s almost been 1 month since ordering. Asked for a refund…. Crickets. Won’t respond to emails. I mean it’s definitely not legit. Once thanksgiving holiday is over I’m going to start the chargeback with my card.
28. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Praesidus Watches
Hi Mark,
I’m truly sorry for the experience you’ve had, and I completely understand your frustration. I’ve looked into the situation, but unfortunately, I can’t check your order status in our system without your order number or email. Please provide this information when you contact us so we can resolve the issue quickly.
Since the time of your order, we’ve made significant improvements to our customer service team and systems. We’ve upgraded both our staff and our processes, and we’re committed to providing you with the best possible service moving forward.
Please reach out to us at support@praesidus.com with your order details, and we’ll make sure to address this right away.
Thank you for your understanding,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
Product arrived broken
Product arrived broken, customer service sucks -- unable to get a response, and no phone number or other way to proceed.
13. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Praesidus Watches
Hi Lax,
I’m really sorry to hear that your product arrived broken, and I completely understand how frustrating this situation must be. We’ve made several improvements to our customer service, and we are committed to resolving this issue as quickly as possible.
I can’t check your order status in our system without your order number or email. Please provide this information when you contact us at support@praesidus.com, and we will take care of the situation right away.
Thank you for your patience,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
Slow delivery and unfinished products
Delivery took almost a month and when the item arrived it was broken and missing pieces. Haven’t responded to my emails for almost 5 days
16/04/2025
Not sure why they keep replying to this review 6 months later
7. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Praesidus Watches
Hi Elliott,
We're truly sorry to hear about your experience and the delay in resolving your issue. We understand how frustrating it must have been to receive a broken item after waiting so long, and even more so not to get a timely response.
Since then, we’ve taken your feedback and that of others seriously—we’ve made significant improvements to both our customer service team and internal processes to ensure situations like this don’t happen again.
We’re reaching out now, even if time has passed, because we want to make things right. Please contact us directly at support@praesidus.com so we can personally assist you.
Sincerely,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
Beware of Praesidus Watch Company
I ordered my watch, the A 11 order number PW11334 on October 16th 24. I sent a email to inquire about when this order would ship and they emailed me back stating that it would ship on October 27th. It never shipped, they won't return my inquiry emails sent to support department at praesidus and can not find a phone number for them. Beware I feel this company is ripping people off.
UPDATE 10/30/24
The company has issued a full refund and cancelled the order. I'm not sure if it's because I started an investigation with my bank or they read my review here. I tried to delete this post but it won't let me. Anyway I want this to be known
25. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Praesidus Watches
Hi Clifford,
Thank you for reaching out to share your experience. I'm sorry to hear about the issues you had with your order. It’s always concerning when communication breaks down like that, and I understand how frustrating it must have been.
I'm glad to hear that the refund has been processed, though I know that doesn't necessarily make up for the trouble you've experienced. If you ever need assistance in the future or have any questions about other watches, feel free to reach out.
Take care,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
**Updated** Watch? What watch? Never seen it...
**Update** 11/4
Company still has not sent the order. We've now filled a dispute with our credit card company as they've not responded either via Facebook, email, or any other means of communication. DO NOT ORDER FROM THIS COMPANY!
Orders were placed for two watches, the UTAH Beach A-11 - Black & C-47 D-DAY - Aluminum Patina, with the additional Black "Invasion" NATO strap as part of their offer. The order was placed on 7.29.2024 with an estimated ship date of "late August". We've reached out to their customer service twice now; the first response (days later) stated they were having "order fulfillment issues" and that it was expected to ship on 9.26.2024 - no shipping information was received. Today 9.30.2024 they informed us that they were having additional issues and were offering us a 50% discount on the two watches and that they would now be shipping at the end of October.
So I'll repeat this, Watch? What watch? I have never seen or heard of it, and I don't think I ever will. Sad as I would've loved to have a piece of history especially being a Paratrooper myself.
29. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Praesidus Watches
Hi Ryan,
We’re truly sorry to hear about your experience, and we understand your frustration—especially given your service as a Paratrooper and your connection to the history our watches are meant to honor.
We've taken recent customer feedback very seriously and made several changes to our Customer Service team, both in staff and management, to better serve our community.
We’d love the opportunity to make things right. Please reach out to us directly at support@praesidus.com so we can personally assist you.
We’re committed to resolving this and can even offer a free replacement, we just need to fully understand your situation.
Sincerely,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
Save your money the customer service is horrible
The watch itself is nice. However their customer service sucks. I dropped my watch and the glass shattered. spent months reaching out to customer service only to never get a response. so i threw the watch out and found a better company who stands by their product. so i reached out to praesidius both on email and on instagram. i do not have a facebook account. on email i still have not heard a reply to fix the situation. on instagram i have been replied to and my messages were seen and then all replys stopped. so idk if this was to save face or not but mybissue has not been resolved and nobody seems to understand whats going on. again nice watches i really like the A5 UDT dive watch in abyss blue. but i will never purchase a watch from this company again. something as simple as sending me a new watch could have made me a lifetime customer again. but it seems that this was just an attempt at saving face for the public and not a real solution.
16. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Praesidus Watches
Hi Arron,
We're truly sorry to hear about your past experience and completely understand your frustration. Your feedback is important, and we want to make things right.
Since that time, we’ve made major improvements to our customer service team—including new management and dedicated agents—to better support our community. We’re committed to standing by our products and ensuring our customers are taken care of.
We would like to offer you a free replacement watch as a gesture of goodwill. Please reach out to us at support@praesidus.com.com or message us directly via our Facebook page so we can take care of this for you.
Thank you for giving us the opportunity to make it right.
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
Vastaus yritykseltä Praesidus Watches
Hi Antonio,
Thank you for your feedback—we appreciate you taking the time to share your experience. We've been actively listening to our customers and have made significant improvements to our customer service team, including updates in management and staff training.
If there's anything we can assist you with or if you have any unresolved concerns, please don’t hesitate to reach out at support@praesidus.com or message us on our Facebook page. We’re here to help and always happy to make things right.
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
I worked with Praesidus as part of the…
I worked with Praesidus as part of the SBWC and recieved one of their watches. It is a great field watch and has been a staple In my collection since I received it. Highly recommend Praesidus!
13. huhtikuuta 2024
Perfect SOG watch clone.
This is the perfect clone of the SOG watch I have been looking for for years. The Arabic numerals on the dial face give it the best look and feel. The movement is made in Japan and guarantees the best accuracy. Thanks Praesidus for releasing this combination.
12. huhtikuuta 2024
The team at Praesidus were amazing
The team at Praesidus were amazing. I needed some advice and had a couple of requests that they answered promptly. My watch arrived in the UK very well packaged and in great condition. There was a slight issue with overpayment on the import tax which Praesidus quickly resolved without fuss. Watch is amazing and exceeded my expectations. My only comment is that the watch would really have benefited from coming on a NATO, an issue that is easily resolved. Thanks for everything!
9. huhtikuuta 2024
Oma-aloitteinen arvostelu
This will be a mixed review
This will be a mixed review. First, the watch. I love the DD-45 Patina watch. It is well-constructed and sharp to look at. Clean, classic lines. Excellent workmanship. Really stunning. I hope to get many years of wear from the watch. Now, my buying experience. Terrible. I bought the watch on the day it was released. I did this because it was a limited release and I did not want to miss getting one. I ordered on March 13. On March 18 I received a FedEx tracking number. By April 4, I had not received the watch, so I initiated a customer service request. I heard nothing. I then received an email asking to rate my experience. I replied to this email asking about the whereabouts of the watch. Again, no reply. After hearing nothing for several days, I decided to initiate a dispute with PayPal. Several days later, I finally received an email from Customer Service apologizing and giving some vague excuse, but no targeted delivery date. I responded professionally and indicated that until I received the watch, or at least an updated delivery date from FedEx, I was proceeding with the payment dispute. Another vague email apologizing, but still no date. Finally, after another strongly worded email from me, I received confirmation of shipment with a delivery date of April 8. The watch actually arrived on April 6, two days early. So, will I purchase another watch? Not sure. Love the product - fulfillment was lacking.
13. maaliskuuta 2024
It's been a month since ordered and…
It's been a month since ordered and still have not received the watch. A Fedex label was created a week ago and it has still not been received or scanned by Fedex. Customer service has offered no explanation as to what happened or any time frame of when they might actually get the package to Fedex. I have requested a cancellation of the order and have not heard back.
7. maaliskuuta 2024
Vastaus yritykseltä Praesidus Watches
Hi Steve,
We sincerely apologize for the delay and lack of communication you've experienced. This isn’t the level of service we aim to provide, and we completely understand your frustration.
We've recently made major changes to our Customer Service team—both in structure and staffing—based on feedback like yours, and we’re working hard to prevent issues like this moving forward.
Please contact us directly at support@praesidus.com so we can look into your order immediately and find the best resolution. If your package is still stalled, we can arrange a replacement or refund—whichever you prefer.
Thank you for your patience, and again, we’re truly sorry for the inconvenience.
Sincerely,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
You did not properly describe the watch
13. maaliskuuta 2024
Vastaus yritykseltä Praesidus Watches
Hi David,
Thank you for your feedback, and we’re genuinely sorry to hear that the watch wasn’t properly described. We always strive to provide clear, accurate product information, and it's important to us that our customers know exactly what to expect when placing an order.
We’d really appreciate it if you could reach out to us at support@praesidus.com with the specific watch model you're referring to, along with any details about what you feel was missing or unclear in the description. Your insights will help us improve not only this product’s page but all future listings to ensure better transparency and a smoother experience for everyone.
Looking forward to hearing from you and making things right.
Sincerely,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
The transaction was easy and shipping…
The transaction was easy and shipping quick. What I really want to talk about is what a great watch I got. Really excellent military tribute watch. Absolutely love it!
13. maaliskuuta 2024
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