Practice Plus Group Hospitals - Shepton Mallet Arvostelua 20

I was looked after and treated like royalty. Every process explained to me before it happened.

Had an endoscopy which I was not looking forward to. I was booked in quickly , no real wait between the doctor request and a date . The team were exceptional ! They were friendly , put me at ease, made sure I was comfortable , explained everything very clearly - I am very grateful and cannot praise enough!

After a referral to Shepton Mallet Practise Plus. after a 2 month wait on 17th Feb I saw the surgeon who agreed to operate. On April 17th after not hearing anything and several attempts to get in touch, I was finally told by a nurse that the lead anaesthetist, (without ever seeing me or speaking to me) has rejected me for surgery. Due to a rare gene I have that gives me no issues. I had provided information from the leading specialist in this genetic condition who assured me there is no risk to me having surgery at this type of hospital. The specialist team had kindly written a letter and offered to speak to the anaesthetist, but to my understanding the anaesthetist didn't take this up and spoke to another Dr who is not a specialist in this field, before deciding I wasn't suitable for surgery. I tried to appeal, it would have made a huge difference and taken only a few minutes for the anaesthetist to call me to discuss this, but I was told No. The whole thing was handled really badly.
Nobody contacted me, it was always me trying to ring to find out what was happening, many times it was impossible to get through on the phone, even to the main reception, the phone would ring and ring then go dead. If I tried to get through to bookings I was often in a queue of 7 or more before speaking to someone. The staff were friendly and polite, but the way I was treated in this process is inhumane.
The biggest irony is that I worked here myself as a nurse for 10 years! I expected so much better.

This is my critique of the telephone service and not the facility.
Telephone call wait times are unacceptably long; waiting for one hour in a queue suggests that this service is understaffed and requires reviewing. I have used the telephone service on a number of occasions and waiting for an hour (sometimes longer) has been the norm.

Everything great. Caring - professional and reassuringly open and honest

I have already sent you my review on 7 April regarding a painful & disappointing experience on 11 November 2025 and corrective treatment on 19 February 2026 that led to my request for your reply and compensation.
Peter Hallam.

Care was outstanding, I cannot say I was excited about an operation on my knee but it has been worth all the worry as I have no pain after about 3 weeks after the operation. Follow up exercises are worth doing, thank you Shepton Mallet.

Treatment all went well with no issues, quick and very friendly staff. Fully recommend.

Clear and concise communication was replicated by the way all staff members treated me during my visits to the Group's hospital at Shepton Mallet. X-rays were taken as part of my initial consultation and these were the subject of a same day discussion.
By way of comparison current time scales within the NHS system fall a very long way behind.

Excellent care throughout - from consultation, right through to the post-operative appointment. All staff were really focussed and attentive, especially during the pre-surgical procedures - providing a great deal of reassurance. Very good care from nursing staff when back on the ward post-surgery, which I am sure contributed greatly to a speedy and successful recovery.

Great service highly recommend
🌟🌟🌟🌟🌟

Everything was easy, from start to finish.

Being able to see a GP within a few days rather than months. Alex Moorhouse at Shepton is amazing. So is Pouya. Both of whom I have seen several times since my first visit last October. Also, the reception staff are always extremely polite and helpful. Only problem is on site parking which is almost impossible.

Group Captain Roy Springett

It was all very efficiently organised and managed. The consultation was comprehensive and provided me with the information I needed.

I went as an NHS patient. Friendly staff and pleasant environment.
I was seen on the dot of my appointment time.
I felt I had had a thorough consultation prior to my procedure.
The documentation in the post was clear.
The only issue is lack of parking

My appointment with Malcolm Podmore on the 16/01/26. he could do enough to help with my plumbers knee problem. The care and trust he gave me was 2nd to none.
A big thank you for your honesty

Alwyn

i had a hip operation February 2024 and been in pain ever since. Ive been back numerous times for physio or steroid injections,nothing has worked. Feel like I've been abandoned now such much so that I am now going for second opinions and treatment elsewhere.

Practice Plus Group Shepton Mallet Absolutely incredible hospital. I thought this sort of service was gone forever in UK.From the moment I went in I was treated like a treasured guest, opp carried out by Mr Tomas Wudecki Dr Isabela Moxam and Chris Mhlongo if they played football we would win every world cup! Nursing staff were so kind and the meals were superb. This hospital must be good for me to bother with a review.
Thank you so much. Nick Palmer.

PPG, Shepton Mallet. I phoned the call centre so that I could pay for an appointment to see an Orthopaedic surgeon because I had been told by a physiotherapist that I might have some bone damage in my hip. The call centre told me that the surgeon didn't do afternoon appiontments & the latest in the day was 11h15 which I accepted. The call centre took every detail they could think of about me including my height & weight, why? When I arrived at Shepton my immediate thoughts of the place was a NHS & not a private hospital, there wasn't the ambience of the Nuffield at either Bournemouth or Taunton or Circle [BMI]at Poole or Dorchester. There wasn't even any free drinks which I expected but they did have a cafeteria where you could buy food. After being kept waiting for over 20 minutes past my appiontment time I enquired as to why was I still waiting. The answer was that the surgeon was still dealing with other patients, that's when I realised that even paying for an appointment does not guarantee that you will be seen at the agreed time at a PPG. When I finally saw the surgeon I then found out that the call centre hadn't bothered to do their job properly & hadn't bothered to obtain the xray/image of my hip. I eventually managed to locate where it was & not any of the PPG staff. I finally finished with the consultant about 15h30 in the afternoon which I thought was strange because the call centre told me he didn't work in the afternoon. One thing he did stress to me was that if I needed to have a hip replacement in the future was to use the NHS & not go private, that's not the right thing to say to someone whom is paying for the consultation. The whole attitude & general appearance by all the staff & initial impression of the facilities was NHS not private, so if you decide to go down the route of paying for your health is to stick with the likes of Nuffield, Circle & Spire for treatment where you are treated like a fee paying client & not just another number on the conveyer belt.

2 reviews - cataract surgery. Painless surgery and such an amazing difference, a wonderful team.
Second review for my husband who had total knee replacement surgery, again superb treatment with no post op complications, follow up appointments were also excellent. Great hospital