Don't give Pop Mart your money
So arrived first time visiting, what can I say apart from a complete utter disappointment. So queued up outside, which fair enough, queue moved at a steady pace. Security was polite and had chat when we was first waiting, but from then it was downhill from there. Went purposely for labubus with my two kids. Walked around shop couldn't find anything on them, so we asked, the staff there was abrupt with their responses, tried talking to us like we were uneducated. Customer service id give ZERO STARS. We were told that you have to join a raffle and if you win THEN you get chance to PURCHASE a labubu. They said "Well here's a pen you can buy" not a figure not at least a keychain but a pen! POP MART don't deserve anyone's money. That's all it is, a money making SCHEME!! Once craze is over, hopefully staff get decent training on how to deal with customers.
