Pond Planet Arvostelua 10 026

I bought a Oase bio thermal 200 filter and within the week the heater side of the filter does not work, i called to let them know that i would gladly take an exchange but not the same model as i don't want to go through the same again but happy to take a similar oase filter without heating element i was told its under warranty so they'd have to see if that's possible, i said im sure under my consumer rights if its not working then im entitled to a full refund never mind a replacement whoever was on the phone didn't care and simply cut me off, DONT use this company there are others around with much better customer service i won't got there again

They have a great range of products available the tanks are really well looked after and the staff are second to none they are helpfully knowledgeable and friendly nothing is to much trouble can't recommend this place enough

Had a few problems with the post service, let pond planet know that I had not received ordered item, no quibble resent it. They both came the same day. So the issue was with the post office not pond planet.

So happy we found this place. It is fantastic with a huge selection of fish and accessories. I have just purchased a large tank from them and I honestly can not fault them. I always get excellent advice from knowledgeable staff. I could sit and talk with these guys for hours. They care about the fish and they care about the customer. I would never go anywhere else.
Graham and Mark are wonderful and I look forward to visiting the shop. Well done all of you.

The shipping was lightning-fast, so I always know that my furry friends will never be without their favorite treats.

The pet supplies I received are top-notch and the delivery was incredibly fast - I'm a very happy customer!

Excellent, everything i need to look after my aquarium fish. Would use again 10/10

This is a long read, but hear me out. Mark Schofield saved me a fortune. So my son was gifted a 3 foot tropical tank for Christmas with a very fancy filter. After two weeks of enjoying the lovely colourful fish, the filter got its first clean and that's where we ran into problems. First I broke the red clip that holds the valve in place. I phoned Pond Planet and ordered a new one which was delivered within the promised 24 hours and within the allocated one hour time slot. This was however just the start of the most amazing customer service I have ever experienced.
After I reassembled the filter, it just would not work. In desperation I phoned Pond Planet again and Mark Schofield took the call. Not only did he stay with me on the phone and talked me through the whole process over TWO DAYS (and multiple panicked calls from me) while he worked through every possible trouble shooting scenario, he even helped me to see what I was supposed to do with a video call in which he explained step by step what I had to do next. Mark remained patient and never made me feel like a burden and time waster. I cannot recommend Pond Planet enough and I'd even go as far as to say, ask for Mark Schofield!!! Management, this man deserves a massive promotion and accompanying pay rise!!!

Had an issue they handled 100% professionally, this gives you real confidence in a business that does this kinda thing. looking forward to re-ordering again. Cheers guys..

This company knows how to run a internet business. I can highly recommend Pond Planet for I have placed a few orders over the past recent years & they have never let me down. Their excellent after sales service is what others strive for but few meet! Definitely 5 STARS!!

One star is too much.

I was placing a large order and it quite clearly stated on the home page.....Free delivery on all orders over £49.

My order was for approx. £150, yet I was still being charged £8+ for delivery. I cancelled the order.

I then I tried again for a £55 order. This time I spoke to someone about their false advertising. The guy that I spoke with couldn't have cared less, and I most certainly won't be using this company again.

Ordered a natural mangrove 15cm-25cm. I appreciate its natural but mine was 14.5cm and looked nothing like the image on their website.
They will keep £5 for delivery cost and I’ve got to pay for return plus they recommend recorded delivery.
Won’t use them again.
Mangrove looked great on line with holes in it for fish to hide, I got a poor little piece of mangrove like a block of wood

If I could have given no stars I would have.
I tried to purchase a fish tank for my partners birthday this weekend. I was contacted by a staff member to confirm a convenient delivery day. 40 minutes later I received an email to say they couldn't deliver to NI as it would need to be sent on a pallet and DPD couldn't do this.

Used pond planet a few times, first time was in person at their store in Stockton. Very helpful chap in store! Used a few times since via online, and have to say everything always arrives as expected.

This is my first purchase from Pond Planet. Impressed by very quick delivery, items securely packaged and exactly as described. Many thanks.

I've used this company several times now and the orders always arrive next day. Competitive prices too.

Terrible. Said item dispatched and then emailed to say it’s broken. No phone call to offer alternative.

Great company bought a number of items, website easy to use, fast delivery, stock levels good, couldn’t ask for more, thank you

bought a pontec filter set the pump is very cheep and flimsy a 1 inch pipe totally in adequate for the filter the filter is a 15000 lph the pump 2500 lph the company have been very unhelpful to the point i wont be using them again be careful with this company Pond Keeper ltd are far more helpful

I have ordered a few times now from Pond Planet and have always had a great experience. Very speedy dispatch (less than an hour after the order was placed!), well packaged and fast delivery. Customer service is very good too - for one order an item I had purchased was out of stock, and they were very quick to contact me to offer an alternative or refund. Prices are very reasonable too. Would highly recommend.