PoliHome Cyprus Arvostelua 

STAY AWAY FROM POLIHOME. If there would be possibility, I would have give ZERO stars. I have ordered from their page 46 business days ago, the order has not changed status, the support service is beyond unresponsive and useless. I asked for refund, nothing was actioned. You cannot contact them via phone (only if you accept waiting on the line for 30+mins just to be redirected to wait even more). It's not worth ordering from them. STAY AWAY. I will definitely NOT order again.

(For verification purposes: my order number is 2000180146)

Stay away from this company. They said 2 weeks for delivery. It took them 3 months. After the item has arrived it was defect and could not be fixed because of broken screws. I telephone them several times but they never reply. I try to contact them through their web site live chat but I got no reply just an email that they will contact me soon. I visited their shop myself and show them the broken item and they promised me that their department will contact me very soon. Crooks

Really bad company as well as their customer services and their furnitures. Mine came damaged and its even worse to follow their instructions to assemble it. Liars and frauds. Dont even bother buy anything from them, avoid them. Ikea, fourdayclearance ect, are way better in every way.

They try to stole us money and after 2 months the say to us that we haven’t pay for our product … but we have all the receipt

Unforunately i made a purchase from them before seeing all of those negative reviews everywhere on internet and facebook. I ordered a massage chair. Still waiting us the 4th week now with no updates. I have sent an email and called million times BUT NO RESPONSE AT ALL. I will ask for a refund tomorrow. If not given, i will file a complain to customer safety cyprus.
*I will come back and update the review

Ordered sofa from polihome. Delivery was late and sofa arrived damaged, additionally the picture on their website and reality didn`t match, sofa had different design, no storage and overall cheap quality. When I raised all issues with their customer support, I got 0 assistance, dismissive rude personnel and exactly same behavior from the management. I had to deal with them 2 weeks to get some solution, and I am sure if I wasn`t non-stop calling them, they`ll take 2 months at least. Horrible experience. Don`t ever order from here, better to pay more in ikea or to buy from 4 days clearance where they at least don`t pretend to sell higher quality furniture.

Do NOT order from here. Terrible. I ordered a mattress in October and they told me 3 weeks delivery. After 3 weeks went by no update no communication nothing. After sending 100 emails and staying on hold for hours STILL NO UPDATE. It is now DECEMBER!! And still NO MATTRESS. No delivery. no idea where my order is or when it will be delivered. This is unacceptable. I regret massively making this order after seeing the other reviews. Will never order from here again.

useless
zero help for urgent matters
chair will arrive next year after being purchased in nov 24

I’m extremely disappointed with my recent purchase and the customer service experience at the Polihome Limassol office. To say the customer service is lacking would be an understatement.

My order took three and a half months to arrive, and when it finally did, it was damaged and missing critical parts for the bed. I contacted the Limassol office the next day, and they assured me the issue would be resolved within a few days. However, after a week, nothing had been done. I then submitted a return form through their website and am now waiting for further instructions.

I strongly advise against purchasing from their website or, especially, from Limassol office.

UPD: no updates to 30/12. Will wait for a few days and submit consumer protection form.

This review will be updated as the situation unfolds.

For one more time the delivery was delay. We spoke with you 2 days ago as we have agreed and again you have not fulfilled what was said between us. You have a really big problem with your delivery company.

PoliHome offers good products at a low price, but delivery can take months. First, we waited for our ordered products to be delivered to PoliHome's central warehouse in Greece, then to be transported to Cyprus and finally to our apartment in Paphos. One of the cabinets was missing a couple of parts that I have asked them to deliver numerous times. PoliHome has promised to deliver them, but I have not received them in over half a year.

Απατεώνες μην ψωνιζεται από αυτούς κλέβουν τα χρήματα δε στέλνουν έπιπλα κ δε σου γυρνάνε όλο το ποσό πίσω απατεώνες. Θεσσαλονίκη κατάστημα οι μεγαλύτεροι απατεώνες

Worst customer service ever. They never answer their phone. You have to go to the store if you ever want anything! The furniture was fine but they as an intermediary they are really bad. They don’t care for their customers. They also made a mistake on my order and blamed it on me of course!

I am very disappointed and frustrated with Poli Home company and the disgusting customer service.
The reason why I picked Poli Home is it looked professional and a company you could trust especially as well from the prices some are reasonable and some pricey. BUT this isn’t the reason so
please before you purchase anything please read this and take my advice. First of all i purchased a bed that showed available on the website at the beginning of July so I purchased it there and then. Throughout the purchase I didn’t receive any updates at all even the tracking on line is a waste of time as it turned out to be faulse information. I had to call them 2-3 times each month for updates as the bed still hadn’t been delivered. ( bare in mind you are on hold waiting on the line for 10 minutes minimum before they take your call )
Turns out the bed wasn’t available in store and that they had to make it from scratch in Greece. I wasn’t pleased by this as I needed the bed ASAP as I had people coming to stay. I asked them each phone call a rough estimate time for it to be completed and then delivered. Let’s put it this way the customer service had no clue on how to deal with my situation or to solve a solution due to the bad service from the company. For example no offering to reimburse the delivery or to give the extra service of building the bed on delivery.
This as you can imagine got me more frustrated. So this bed that I needed and loved due to purchasing it in the first place I started to no longer want it, as it caused stress as I had to find and spend more on a solution due to my situation as they didn’t keep to their schedule etc.
It is now beginning of November and just delivered! BUT they didnt give me a heads up that it was going to be delivered today no. I had 20 minutes to get too my home and have the bed finely delivered.
So my ADVICE is the website looks great etc but if you are going to purchase anything, it’s best to call them first hand and see if they have in stock other wise it will take like me over 5 months !! Or don’t order ANYTHING at all from here.

Charged 400 euros for delivery for a sofa and a bed which they unloaded in 5 minutes in the street. Complete ripoff. The cost of delivery was more than the bed

I didnt even buy the furniture due to their horrible behaviour. I went to the shop in limassol and the employee was rude and dismissive, telling me to just order the furniture online. I was so upset that i just left. If this is the behaviour before you pay them, i wouldnt want to be chasing after them for any issues regarding the furniture. Rude, very rude.

Ordered on line a vanity unit. They took my money and then I waited and waited, chased and chased. Eventually it arrived - damaged it had not been packaged properly by Polihome and so the items fell out. Contacted Polihome, sent photos - no response. I will NEVER buy from them again.

THEY ARE UNACCEPTABLE.STAY AWAY..DON'T TRUST THEM

Very bad customer service, especially delivery. Low quality of furniture. Never again

Unprofessional, we order beginning of February and still waiting for the items to be delivered
I have never experienced such a dreadful service ever before with any company
Very disappointed