Pocket Door Superstore Arvostelua 

The Customer Service team was very responsive to all my calls and texts. They really put the customer first and it was noticed and appreciated. They work with you to make sure you are satisfied and we are.

Thank you to the entire Pocket Door Superstore.

Excellent customer service and fast shipping. Helped me select the best options and kept me from spending more than I needed for incompatible products.

I purchased and have since installed an Eclisse pocket door assembly from Pocket Door Superstore. I received the ordered product at the stated price, and it arrived on time. The packaging was good and the contents undamaged. The product design is excellent, and the materials are well-made.

I must say the pocket door hardware is better than expected. The problem is that the door lock will not fit my door 1 3/8”. I requested a refund for the lock. On June 12, 2021 I received a $110 refund no request to return the lock.

Had a question, made a call to customer service. Quick phone tree, maybe a short wait and I spoke with an actual person who was very helpful and answered all my questions. Also gave me advice for how to get the products on my timeline.

Everything shipped the day after I ordered and was delivered very quickly - easily met my need date!

Very helpful customer service, fast service and shipping. Very happy to work with them.

Quick and easy order. I wish i found you when i ordered the frame. I will be back for future doors.

Very helpful agent on the phone. Was able to get the last one in stock by ordering fast.

Great products. Excellent customer service.

The big box stores did not have one in stock and would not for a while. Pocketdoor Superstore had one in stock and to me in 5 days. Excellent customer service.

To return a tiny piece of door hardware they want to charge $85 for shipping on top of a 30% restocking fee. Plenty of other businesses out there to accomplish whatever door hardware thing you’re trying to do so don’t give this company your business.

Sent me the wrong item but quickly sent the correct order. Responsive customer service.

I needed help developing the best configuration for a wall with two pocket doors with different widths. I was referred to Ben, who manages the website for Eclisse importers, and he expertly handled my naive questions and took the time to explain the product clearly in order to develop the best layout. I haven't found anything that compares to the comprehensive Eclisse kits and look forward to their arrival.

service was excellent shipping was quick and the product is top notch.

Superstore is a great company other stores should follow their lead.
talking to one of the agents was a pleasure, doing business with over seas company was kinda interesting, and wondering if I would ever get my door. But is wasnt a problem I was told that the ship was docking in the next two days and within a week it was at my door. They offer online videos for us DIY very informative with step by step instructions.I have the frame put together and in the wall and now getting the door ready to install.. I would buy from this company again.. win win.

Really Good experience with a couple of hiccups. Great product that I have confidence in. Everything is working great.
I got a double pocket system which is just 2 single pockets. Some of the translation of instructions for the double got lost to me as we went through it. I'm an amateur so some things were not obvious to me. The company can apparently get confused too because I was only sent one trim kit originally and it requires two (some pieces are wasted because of that)
On the important question though (Am I happy with the finished product?) the answer is YES!

Really good packaging and the finish on all the wood pieces were excellent - don't remember reading the wooden pieces would be painted white. Looks great!

As a business owner, I've had a lot of experience with dealing with vendors. The decline in customer service in recent years is a sad fact of life. However, working with this company has been a different experience. I have had all my questions answered quickly and competently. Ben has been of such great assistance that I am not sure that we would gone forward with our project with 3 sliding doors in an office retrofit without his advice and assistance.

Good product had a broken part they made it right a little slow with shipping process

My order came on time. It came complete. It came undamaged. What more can you ask for. Thank you.