PO Trade Arvostelua 902

Vastaus yritykseltä PO Trade

5 päivää sitten

Dear Damiano,

Thank you for your follow-up.

We’re sorry to hear that you feel your messages have not been answered. However, we would like to clarify that we created a support request for you on April 9, 2026 (№125982196) and provided a detailed explanation there. At the moment, we have not received any reply from your side in that ticket.

We also see that your last activity on the platform was on March 18, 2026, which means you may not have seen our messages in the support request.

We also noticed that you mentioned contacting “the team” and “support.” To ensure your requests are properly received and handled, please make sure you are using the official communication channels: either a support request on the platform or email at support@po.trade.

For your convenience, we would like to repeat the explanation provided in the ticket:

The balance change you noticed on March 3, 2026 was not caused by trading activity. At that time, an internal transfer was performed on your account. When such a transfer occurs, any active bonus that has not yet been fully completed is automatically reduced or cancelled in accordance with the bonus terms.

In your case, the bonus “ISTANBUL 730 EUR (100%)” was still active and not fully completed, which is why it was removed during the transfer, resulting in the balance adjustment you observed. This is a standard automated process and is not related to copy trading, pending orders, or technical issues.

If you are experiencing difficulties accessing your account or viewing the ticket, please let us know. We will be happy to assist you.

We kindly ask you to continue communication within the existing ticket so we can assist you further and resolve any remaining questions.

Kind regards,
PO Trade Team

Vastaus yritykseltä PO Trade

23. maalisk. 2026

Dear Tyger,

Thank you for sharing your feedback.

We understand that situations involving account access, transactions, or outcome expectations can be frustrating. However, such matters are reviewed and handled exclusively through internal procedures and cannot be assessed within public review platforms.

Any decisions related to account status or transactions are made in accordance with established policies and applicable requirements. For confidentiality and data protection reasons, individual cases, as well as any references to specific accounts or situations, cannot be discussed in a public forum.

If your concerns relate to activity carried out on a platform, we recommend contacting the official support team directly and providing all relevant details so the matter can be reviewed through the appropriate channels.

Thank you for your understanding.

Kind regards,
PO Trade Team

Vastaus yritykseltä PO Trade

23. helmik. 2026

Dear Sajad,

Thank you for sharing your concerns. We are sorry to read about the experience you have described and understand how serious such situations may feel from a user’s perspective.

If your comments relate to activity carried out on a platform, we recommend contacting the official support department directly via email and providing all relevant details so the matter can be reviewed through the appropriate internal procedures. Account reviews and verification processes are conducted in accordance with established compliance and security requirements.

Public review platforms are not suitable for investigating individual account matters or assessing documentation and correspondence. For this reason, detailed case evaluation can only take place through official support channels.

We appreciate you taking the time to express your opinion and hope the situation can be clarified through the proper communication channels.

Kind regards,
PO Trade Team

Vastaus yritykseltä PO Trade

Päivitetty 23. helmik. 2026

Dear Anwarkhel,

Thank you for taking the time to share your experience. We are sorry to read about the concerns you have described and understand how sensitive matters involving withdrawals can be.

If your concern relates to activity carried out on a platform, we recommend contacting the official support department directly so your case can be reviewed in detail.

In general, withdrawal procedures may involve verification steps and compliance checks depending on the payment method and applicable requirements. Processing times can vary accordingly.

We appreciate you sharing your perspective and hope you are able to clarify the situation through the appropriate support channels.

Kind regards,
PO Trade Team

Vastaus yritykseltä PO Trade

5. helmik. 2026

Dear Lion,

Thank you for sharing your perspective and for outlining your conclusions.

We would like to clarify that PO Trade does not provide individualized assessments of trading strategies, platform suitability, or regulatory interpretations through public review platforms. Any statements regarding trading styles, market behavior, or platform limitations reflect personal experience and perception, which may vary significantly between users.

Trading conditions, risk limitations, and operational rules are defined to address market volatility, liquidity, and security considerations. These parameters may not align with all trading approaches or expectations, particularly those oriented toward specific market conditions or professional methodologies.

All corporate and legal information relevant to PO Trade is published through official channels. Public reviews are not used as a forum for legal analysis, regulatory debate, or dispute resolution, and we do not engage in comparative or evaluative commentary in this context.

We acknowledge your right to share your opinion and confirm that your feedback has been recorded. At this point, there is no additional clarification we can provide within a public review format.

Kind regards,
PO Trade Team

Vastaus yritykseltä PO Trade

2. helmik. 2026

Dear Erich,

We're sorry to hear about the difficulties you've experienced with the withdrawal process and understand the frustration this has caused. We want to provide clarity and a clear path to resolution.

First, we note that you did not provide your account details in the private request we sent through Trustpilot. To investigate your case and provide effective assistance, we kindly ask that you contact our support team directly via a support request on our platform or at support@po.trade so they can review the status of your verification and withdrawal requests.

We also want to clarify several important points about our procedures. Verification, including selfie verification, is mandatory under our Anti-Money Laundering (AML) and Know Your Customer (KYC) policies, particularly for non-crypto deposits sometimes. This is not an arbitrary hurdle but a critical security measure to protect your account from unauthorized access and to ensure compliance with financial regulations. And selfie verification might be requested automatically when activities from a new IP address or unusual login patterns are detected.

Please rest assured that we are a genuine and trustworthy broker with many clients worldwide. We process numerous successful withdrawals daily and are fully committed to processing all compliant withdrawals properly. Withdrawals are not impossible when all platform rules are followed.

We apologize if our support chatbot provided incomplete or inaccurate information. While we continue to improve this tool, we strongly recommend contacting our human support team for complex matters such as withdrawal verification.

We appreciate your patience and cooperation. To resolve this efficiently, we encourage you to contact our support team with your account details. They will be able to provide you with a specific update, confirm the status of your selfie verification, and assist you in completing the withdrawal process as quickly as possible.

Best regards,
PO Trade Team

Vastaus yritykseltä PO Trade

17. tammik. 2026

Dear Bianca,

Thank you so much for your fantastic 5-star review and for sharing your extremely positive experience with our platform! We are genuinely delighted to read that your journey with us—from the first contact through to the completion of your transactions—has been excellent.

It is fantastic to know that you found our support team accessible and that the overall procedure was easy and straightforward. Making our platform user-friendly and providing responsive, helpful support are among our top priorities, so your feedback is incredibly rewarding for our entire team.

We are delighted to have you as a client and are thrilled that you are genuinely content with our service. Thank you for your trust and for choosing our platform. If you ever have any questions, concerns, or need assistance, please contact our support team through support requests on our platform or via email at support@po.trade. Our support team will help you promptly!

We look forward to continuing to support you in your trading journey and wish you continued success!

Warm regards,
PO Trade Team

Vastaus yritykseltä PO Trade

Päivitetty 17. jouluk. 2025

Dear Dariusz,

Thank you for sharing your experience. We’re sorry to hear you have faced such a stressful situation. However, we must clarify that the scenario described in your review does not match how PO Trade operates, and it strongly resembles the tactics used by third-party scammers impersonating legitimate companies.

PO Trade does not work in the way you described:
- We do not “call often” to pressure clients. We do not run aggressive phone-sales campaigns, and we do not use “advisers” who push users into additional payments or promises of “guaranteed profit.”
- We do not charge “taxes” via support or by phone. Taxes (if applicable in a user’s country) are handled by the client and local authorities, not by sending extra payments to “unlock” anything.
- There are no paid “AML verification fees” on PO Trade. AML/KYC checks are compliance procedures and are not something we sell as an extra service.
- We never request “unlocking fees” to access withdrawals. Any demand for additional transfers to “release funds,” “unblock an account,” or “complete the last step” is a classic sign of fraud.

Unfortunately, in many cases scammers create convincing websites, use similar names, and contact people pretending to represent well-known brands. They often show “growing balances” on fake dashboards and then invent new fees once a user tries to withdraw, exactly as you described.

If you believe someone used the PO Trade name while contacting you, we strongly recommend the following:
- Do not send any further payments to any “manager” or “advisor.”
- Collect all evidence (phone numbers, emails, payment receipts, screenshots, chat logs, and the website URL you used).
- Contact your bank/payment provider immediately to report a suspected scam and ask about chargeback/reversal options.
- Reach out to our official support so we can check whether you had an actual PO Trade account and review what happened from our side.

To investigate properly, please contact us directly at support@po.trade and include:
- the email/phone used for registration (if any),
- the website/app link you used,
- the dates and amounts of transfers,
- any screenshots of “fees” you were asked to pay,
- and any identifiers you have.

We understand how upsetting experiences like this are, and we want to help you clarify whether this was related to PO Trade or an impersonation case. Please contact us via email, and our team will guide you through the next steps.

Kind regards,
PO Trade Team

Vastaus yritykseltä PO Trade

Päivitetty 1. jouluk. 2025

Dear trader,

We're sorry to hear about your frustration regarding your account block and would like to clarify the situation.

We must emphasize that our platform has processed numerous successful withdrawals, including profits for traders worldwide, and we're committed to processing all compliant withdrawals. Your ability to make previous withdrawals demonstrates our commitment to honoring compliant trading activity.

We do not take action without proper grounds, and we are obligated to take necessary action when violations of our platform rules are identified. Regarding your specific situation, upon reviewing your account, we confirm that it was blocked due to a violation of clause 2.2 of our Public Offering Agreement, which prohibits the use of third-party documents for account verification. This is a serious breach of our terms designed to protect the security and integrity of the platform for all users.

Due to your violation, no profits or bonuses can be refunded. According to clause 10.3 of the Public Offer Agreement and the data on the total amount of funds received and paid into your trading account, all financial liabilities towards you have been adequately fulfilled. We're glad to hear that you confirmed you've received the refund for your deposit, which demonstrates that we're committed to processing all compliant funds.

Maintaining a secure and fair trading environment is our highest priority. We regret that we were unable to resolve this matter to your satisfaction. Our support team remains available at support@po.trade should you have any unresolved concerns. Please note, however, that all previous decisions were made in strict adherence to our published policies.

Best regards,
PO Trade Team

Vastaus yritykseltä PO Trade

20. marrask. 2025

Dear Marc,

Thank you so much for your fantastic 5-star review!

We are absolutely thrilled to see your enthusiastic feedback and the perfect score. Receiving the compliment that you "love it" is the best we could ever hope for, and it truly makes our day.

If you ever have any questions, concerns, or need assistance, please contact our support team through support requests on our platform or via email at support@po.trade. Our support team will help you promptly!

We are incredibly grateful to have you as a valued member of our trading community, and we look forward to continuing to provide you with an excellent experience!

Best regards,
PO Trade Team

Vastaus yritykseltä PO Trade

20. marrask. 2025

Dear Umberto,

Thank you so much for your excellent 5-star review and for taking the time to share your detailed and positive experience.

We are genuinely delighted to hear that your journey with our platform has been so successful, with consistent gains and regular monthly withdrawals. Your acknowledgment that following the platform's rules and requirements is key to a smooth experience is incredibly valuable and greatly appreciated.

It is feedback from trusted clients like you that truly helps build a strong and informed community. We are honored by your recommendation and your affirmation that we are a serious and reliable broker.

If you ever have any questions, concerns, or need assistance, please contact our support team through support requests on our platform or via email at support@po.trade. Our support team will help you promptly!

We are grateful to have you as a valued member of our trading community and look forward to continuing to support your successful trading journey!

Best regards,
PO Trade Team

Vastaus yritykseltä PO Trade

20. marrask. 2025

Dear Simone,

Thank you so much for your outstanding 5-star review and for sharing your inspiring journey with our platform!

We are truly delighted to hear that your initial curiosity has led to such a positive experience. It is incredibly rewarding to know that we have not only met but exceeded your expectations. Your feedback on the smooth withdrawal process and our efficient service is especially valued and confirms our commitment to providing a reliable trading environment.

Stories like yours are the best testament to what is possible when using the platform as intended. Thank you for placing your trust in us and for taking the time to encourage others who may have had the same initial doubts.

If you ever have any questions, concerns, or need assistance, please contact our support team through support requests on our platform or via email at support@po.trade. Our support team will help you promptly!

We are grateful to have you as a valued member of our community and look forward to continuing to support your trading journey!

Best regards,
PO Trade Team

Vastaus yritykseltä PO Trade

20. marrask. 2025

Dear trader,

We are sorry to hear that you have a negative perception of our platform.

Based on the information available from your review, we have conducted a preliminary check. We can confirm that the account associated with the email address you provided was closed by the account holder themselves back in 2024, and no deposit requests were made on this specific account.

The allegations of fraudulent activity are serious, and based on this information, they are unsubstantiated. PO Trade is a legitimate broker that processes numerous successful transactions daily for a global client base. We assure you that we only take action on proper grounds.

If you have any specific questions regarding a different account, please contact our support team directly at support@po.trade from the email address associated with the account and provide all relevant information. Our team will thoroughly investigate your specific case and provide further assistance.

Best regards,
PO Trade Team

Vastaus yritykseltä PO Trade

30. lokak. 2025

Dear Driss,
Thank you for taking the time to share your feedback with us. We truly appreciate the opportunity to clarify how our withdrawal process works and to address your concerns.

Please note that all withdrawal requests are processed according to our strict security and compliance procedures to ensure the safety of client funds. Occasionally, our Security Department may request additional verification, such as a selfie or proof of address, to confirm account ownership. This is a standard measure required by our Anti-Money Laundering (AML) and Know Your Customer (KYC) policies and helps protect your balance from unauthorized access. Once your verification is completed, any temporary limits are lifted and your withdrawals can proceed smoothly.

While deposits are typically processed instantly, withdrawals may take longer depending on the payment provider. Although most transactions are completed within 3 business days, some cases can take up to 14 business days. These timelines are outlined in our Public Offer Agreement and reflect the cooperation needed between financial intermediaries.

If you need any assistance with your withdrawal or account verification, please contact us directly through a support request on the platform or by email at support@po.trade. Our team will review your case in detail and provide personalized guidance to help resolve any issue as quickly as possible.

Thank you once again for your patience, understanding, and trust. We remain committed to processing all payments securely and as efficiently as possible for every trader on our platform.

Best regards,
PO Trade Team

Vastaus yritykseltä PO Trade

Päivitetty 15. lokak. 2025

Dear Salma,

Thank you for your continued communication and for providing the additional details from your support conversation. We appreciate the opportunity to offer further clarity on this matter.

First, we must reiterate that we can only verify the payment method after a deposit is successfully processed, since we cannot know which card will be used for the deposit before the deposit operation. When we find that a card used for the deposit is not issued in the account holder's name during this subsequent verification, we are obligated by our policies to take action. This is a standard security measure across regulated financial platforms.

It is also essential to clarify that the card verification was requested right after your deposit was completed, rather than when you attempted to withdraw the funds. You can verify this in your existing card verification support request. We did not state that the deposit originated from a third-party card until you uploaded card images of the card used for the deposit, and the cardholder's name reflected on it appears to be different from the PO Trade account holder's name.

Furthermore, we want to address the specific point you raised from our reply to your support ticket. The request to "upload images of the *1153 card no matter who is its owner" was a procedural step in our card verification process. It aimed to gather the necessary evidence to determine conclusively whether the card used was in your name. This evidence is required to comply with our Anti-Money Laundering (AML) and Know Your Customer (KYC) policies, which mandate that we verify the source of funds with documentation, not just client claims or signed statements. This initial information gathering does not imply that the subsequent policy violation would be overlooked.

The core issue remains unchanged and is a non-negotiable aspect of our regulatory compliance. As stated in clause 3.3 of our Public Offer Agreement, which you accepted upon registration, all deposits must be made from a payment method bearing the account holder's name. Using a third-party card, even with permission, directly violates this term. This policy is in place to prevent money laundering, fraud, and other illicit activities, ensuring a secure and fair environment for all our users.

While we genuinely sympathize with the personal circumstances that led you to use your sister's card and understand the effort you put into growing your balance, we cannot make exceptions to this fundamental rule. Doing so would compromise our platform's integrity and the security of all our clients' accounts. Therefore, the decision to void the profits generated from the non-compliant deposit is final.

We understand this is a disappointing outcome. For future trading, please ensure all deposits are made exclusively from your financial accounts. Our support team remains available through support requests on our platform or at support@po.trade for any other inquiries.

Best regards,
PO Trade Team

Vastaus yritykseltä PO Trade

Päivitetty 2. lokak. 2025

Dear Client,

Thank you so much for your excellent and detailed 5-star review! We are genuinely delighted to hear that you are having such a positive experience with PO Trade, and we sincerely appreciate you taking the time to share your journey and insights with the community.

It is gratifying to know that, despite an initial hiccup with the withdrawal, our support team was able to provide the necessary assistance to resolve the issue to your satisfaction. Your point about finding it better to withdraw in cryptocurrency is a valuable tip for other traders, and we are glad that option works well for you.

We are also thrilled that you find our platform fast and appreciate the wide array of analytical indicators available. Our team works diligently to create a powerful yet user-friendly trading environment, and your positive feedback confirms we are on the right track.

Thank you as well for your balanced perspective on the withdrawal process. You are absolutely right—our support team is always ready and equipped to help resolve any issues that may arise. We encourage all users to contact us directly through support requests on our platform or at support@po.trade for prompt and professional assistance.

Your trust and satisfaction mean everything to us. We are proud to have you as a valued member of our community and look forward to supporting your trading success for a long time to come.

Best regards,
PO Trade Team