Plushvivo Arvostelua 

28
•
TrustScore 3/5 tähteä

3,1

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 2/5 tähteä

I waited a very long time for a celing light which was also faulty and costed me money. I am wanting to return the item and get a refund. Their website clearly states they accept no refunds or no re... Näytä lisää

Saanut 5/5 tähteä

Purchased some bedding from here and im very happy with the quality and speed of delivery. I changed my mind after ordering and decided i wanted a different design so i used the customer help me... Näytä lisää

Saanut 1/5 tähteä

Goods came after long time waiting.Poor communication.l wrote numerous emails requesting update.Never again will l buy anything from them

Saanut 1/5 tähteä

Overpriced and nothing like what is shown in the picture .. a cheaply produced replica on vinyl .. unfortunately we could not return as the flimsy frame got lost during our house move..

Yrityksen tiedot

  1. Kodintarvikeliike

Yrityksen kirjoittama

Welcome to PlushVivo, your dedicated companion in making your house truly feel like home, where your style, your space, and your unique story effortlessly merge. We get that interior design challenges can be puzzling, and that's why we're here to lend a helping hand. Our thoughtfully curated collection of home decor and accent pieces isn't just about opulence; it's about addressing your individual needs and bringing warmth to your spaces. Let us guide you in transforming your living areas, carefully selecting pieces that add elegance and sophistication, all to create a home that resonates with your personal style and stories.


Yhteystiedot

3,1

Keskitasoinen

TrustScore 3/5 tähteä

28 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,1

Kaikki arvostelut

(28)

0 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 2/5 tähteä

I waited a very long time for a celing…

I waited a very long time for a celing light which was also faulty and costed me money. I am wanting to return the item and get a refund. Their website clearly states they accept no refunds or no returns which means my money is wasted. No communication links are available

11. maaliskuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Where do I start .

Well, the " print' looked nothing like the one in the website. When it did come after three weeks I threw it in the bin, go to Wayfair or Dunelm instead

2. tammikuuta 2024
Saanut 1/5 tähteä

Awful

Well the order from China took two weeks to come and when it the canvas print looked nothing like the one in the advert. 35 pound down the drain as I certainly won't be putting that pile of rubbish on the wall.

18. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Deserved a good review…

Bought a Glass vase and it came to me broken. One email and my problem was sorted out. I received a replacement very quickly. Brilliant service.
I don't usually write on reviews only read them, but because of the service I received thought they deserved a good review.

15. joulukuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä
Plushvivo-logo

Vastaus yritykseltä Plushvivo

Hi Lex

We apologise for this.

However, our standard delivery time is 5-15 working days which is stated on our site.

You ordered on the 18th November 2023 and your items were delivered on the 14th December 2023.

This is a total of 18 working days, unfortunately you also ordered during the black Friday period and there were logistics delays that are completely outside of our control as it is the busiest time of the year.

We refunded you 20% of your order as a good will gesture for the slight delay and feel that 1 star is unjustified. Not many companies would give such a big refund for a 3 day delay.

We always aim to to ensure our customers are happy with their service and product and are deeply saddened by this review and are sorry you feel this way.

Thanks
PlushVivo

Saanut 5/5 tähteä

Great Vase

This vase that was delivered was superb! Excellent condition, great value for money. I am so glad that I discovered plushvivo. There are so many products to chose from and the prices are reasonable.
Thank you very much!

23. joulukuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Just as pictures

Just as pictures. Kept informed, think I could have gone for a bigger size . Really nice quality bath Mat, definitely non slip like it says, and when it gets wet it doesn’t go through onto the floor which is good

3. marraskuuta 2023
Saanut 5/5 tähteä

A* customer service and product

Purchased some bedding from here and im very happy with the quality and speed of delivery.

I changed my mind after ordering and decided i wanted a different design so i used the customer help messenger on the site and the issue was resolved almost immediately.

Very impressed will be using them again.

25. lokakuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Not received item

16. lokakuuta 2023
Plushvivo-logo

Vastaus yritykseltä Plushvivo

Hi Julie,

I am really sorry this has happened with your order. We aim to deliver our orders within 15 days, and 90% are delivered within 7 days; however, sometimes there are logistics issues outside of our control. PlushVivo acknowledges this is not an excuse, and we are working on improving our delivery times as we know how important this is to our customers. I have looked into your order and can assure you it will be delivered soon. I really do apologize for the delay and we will get your order to you as soon as possible.

Saanut 1/5 tähteä

For a table lamp l ordered for over 3…

For a table lamp l ordered for over 3 weeks and now, l have not received it

11. lokakuuta 2023
Plushvivo-logo

Vastaus yritykseltä Plushvivo

Hi Caius

We sincerely apologize for the inconvenience you experienced with your recent purchase. We take customer feedback seriously, and we're committed to improving our services. Your feedback is invaluable in helping us make necessary adjustments.

We understand your frustration with the extended delivery time, and we'd like to clarify the reason behind it. Some of our products are made to design and then imported to ensure the highest quality and unique design. This process, as you correctly mentioned, can take between 15 to 25 working days, and we do state this on our website during the ordering process to set the right expectations for our customers. Unfortunately the product you have ordered is one of these and it is not within our 5-15 day guarantee.

You can check the product specification and it will be noted there if the delivery is longer than usual. 90% of our products are delivered within 3-7 days but some unique ones can take longer.

We completely understand that long delivery times can be frustrating, and we are continuously working to find ways to expedite this process without compromising the quality of our products. We are currently in early discussions with a new logistics supplier which should shorten the delivery times in the future. We appreciate your patience and understanding as we strive to provide you with the best possible items.

Saanut 4/5 tähteä

The product that was ordered as a gift…

The product that was ordered as a gift was well received.The item arrived by the date stated and although it was in good condition they thought the packaging was just ok could have done with more bubble wrap round it.

15. lokakuuta 2023
Plushvivo-logo

Vastaus yritykseltä Plushvivo

Hi Janet,

Thank you for your review. We are glad you were happy with the product, and the gift was well received. I have passed your feedback about our packaging onto our warehouse team, and we will strive to do better in the future.

Thanks,
PlushVivo

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