Row E tickets were offered and placed in my cart. I purchased them for School Girls, but my email receipt shows Row H. That is absolutely unacceptable! I have purchased from PlumBenefits before and h... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I purchased my tickets and still waiting for my tickets to be sent to me. It’s been hours and now had to purchase AMC movie tickets the normal way instead of discounted price through Plumbenefits. I... Näytä lisää
Yritys on vastannut
Purchasing my gift cards took little effort to complete the transactions. I was able to access my gift cards from my email and apply them to my online purchases quickly. I love the savings through thi... Näytä lisää
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Updated Thank you Richard Sankar for calling today 8/8/24 and approving my refund. Traveled from Detroit, Michigan with family of 8 with 5 kids Apparently weekdays tickets stopped August 2, 20... Näytä lisää
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Yrityksen tiedot
Yhteystiedot
5551 Vanguard Street, 32819, Orlando, Yhdysvallat
- 4075973555
- trustpilot@plumbenefits.com
- plumbenefits.com
3,1
Keskitasoinen
392 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Cheaper Than Other Sites
Easy to find entertainment at a discounted rate.
16. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Benefits
We appreciate the feedback. Thank you and enjoy.
Easy to purchase tickets and excellent…
Easy to purchase tickets and excellent prices.
16. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Benefits
We appreciate the feedback. Thank you and enjoy.
They are quick to take your money for…
They are quick to take your money for reservations but now two weeks waiting for approval for refund. No upper management to help me. My grand daughter had brain surgery and I cancelled one week before travel. 2 weeks still no help
4. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Benefits
Thank you for sharing your experience. We're very sorry to hear about your granddaughter's brain surgery, and we hope she is recovering well.
We understand your frustration regarding the refund process. As a third-party travel provider, refund requests for cancellations often require approval from the hotel or supplier, which can unfortunately take additional time. We know waiting two weeks for an update is disappointing, especially given the circumstances surrounding your cancellation.
If you have not already done so, please provide us with your order number so we can review the status of your refund request and determine whether there are any updates available. We appreciate your patience and the opportunity to assist further.
Was able to book easily and change my…
Was able to book easily and change my reservation when I saw the price went down.
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Benefits
We appreciate the great feedback. Thank you and enjoy.
Super easy but I have to say there were…
Super easy but I have to say there were some glitches when I was researching!
9. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Benefits
We appreciate the feedback. Thank you and enjoy all the great deals.
Still a zero review. Unacceptable response
I only got an option to edit my review. The original review is below. This shows that plum benefits does not care or read the reviews. Their response was to call and speak to a manager. My review clearly stated I called for 4 days straight. Spoke to ppl who claimed they were supervisors after waiting on hold for long periods of time. I will not call them again. I should not have to waste my time on hold and calling so many times with Zero results. I have disputed this with my bank and will not be using plum benefits in the future. Employers should look into other programs to use or plum benefits should work on putting a better process in place for such situations. No one should have to go through this when trying to get a refund when the situation dealt with a health issue and unsafe environment. Plum benefits should be able to process the refund then they work with their 3rd party to get the money back. You don't place the burden on the customer. Truly a terrible process.
If I could give them 0 stars I would. I booked City Club Hotel in Manhattan(which was a terrible hotel) through plum benefits. I had issues with cleanliness and mold at this hotel and was unable to stay in the room due to unsafe conditions specifically mold.
I contacted plum benefits in reference to getting a refund for a room I was unable to stay in.
I got the runaround for 4 days. What I didn't know is that they partner with expedia and possibly others. I called and requested a full refund for health and safety issues. The hotel was booked so there were no other rooms available. The hotel advised due to booking through a 3rd party I needed to contact them. So I did only to be told by plum benefits they needed to contact their partner which I found out was expedia. They kept telling me they had to open a ticket. They cldnt guarantee a time frame in which they would get an answer. The hotel said all they need to do is call them and they would approve the refund and then expedia could process the refund. They refused to call the hotel. Again they gave me the run around for 4 days and mind you I had to put out another large amount of money in Manhattan for another hotel. I asked them did I need to open a ticket when you took my money. Did I have to call someone else when you took my money. There were ridiculous wait times when calling and supervisors were few and far between. The whole experience was horrible. With all that being said I never got a resolution through plum benefits so I had to dispute the charge with my bank. I would not recommend using plum benefits.
29. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Benefits
We sincerely apologize for the frustration and disappointment you've experienced.
Please give us a call and ask to speak with a manager so we can review your reservation and the concerns you raised regarding the room conditions. Issues such as mold, cleanliness, and room safety are taken seriously, and we would like the opportunity to investigate further.
As a third-party booking provider, we can escalate your concerns and submit a refund request to the hotel and supplier on your behalf; however, any refund would require their review and approval. A manager can review your case, the documentation available, and determine whether additional escalation options are available.
We appreciate your feedback and would welcome the opportunity to discuss your experience further.
Fast and easy!
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Benefits
We appreciate the awesome feedback. Thank you and enjoy.
Expired Promotional Coupon Included with My Purchase
I am very disappointed with my recent purchase through PlumBenefits. I purchased a $50 Domino's coupon on August 1, 2026, which included an additional $10 promotional coupon. However, when I tried to redeem the $10 coupon, the system showed that it had already expired on July 31, 2026—one day before I even purchased the offer.
This is extremely frustrating and misleading. Customers should never receive a promotional coupon that has already expired at the time of purchase. I purchased this deal expecting to receive the full advertised value of $60, but due to this issue, I was only able to use the $50 portion.
1. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Benefits
Thank you for bringing this to our attention. We sincerely apologize for the frustration caused by the promotional Domino's coupon.
A promotional offer should not appear expired at the time of purchase, and we understand why this experience left you feeling misled. We'd like the opportunity to investigate what happened and determine whether there was an issue with the offer details or redemption process.
Please provide your order number, and our team will be happy to review the purchase and look into this matter further.
We appreciate your feedback and apologize for the disappointment this has caused.
Easy enough to navigate system and find…
Easy enough to navigate system and find what I wanted. Plus, points for future purchases makes it a win-win.
1. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Benefits
We appreciate the great feedback. Thank you so much and enjoy.
FRIENDLY AND EASY-TO-NAVIGATE PURCHASE…
FRIENDLY AND EASY-TO-NAVIGATE PURCHASE SITE. GREAT DEAL ON MOVIE TICKETS ALLOWING WORKING FAMILIES TO TREAT THEMSELVES.
31. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Benefits
Thank you for the great feedback. Enjoy all of our great deals!
The advertised rate on the website said…
The advertised rate on the website said $140 was the total including fees. But after I booked it the total was $159.63 and the cancellation expired the day before at midnight! Very bad come on and I won’t fall for that again
31. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Benefits
Thank you for your feedback. We understand your frustration and are sorry that your experience did not meet your expectations.
The advertised room rate displayed during booking does not always include applicable taxes and government-imposed fees, which are added during checkout and reflected in the final total before purchase is completed. We understand how disappointing it can be when the final amount is higher than the initial room rate displayed.
We also apologize for any confusion regarding the cancellation policy. Cancellation deadlines and refund eligibility are displayed during the booking process and are set by the hotel or supplier. Once the cancellation window has passed, changes or refunds may no longer be available.
We appreciate you taking the time to share your concerns and will use your feedback to help improve the booking experience for future customers.
Vastaus yritykseltä Plum Benefits
We appreciate you and the feedback. Thank you and enjoy.
I love the discounts I find here and…
I love the discounts I find here and there!
11. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Benefits
We appreciate you and the feedback. Thank you and enjoy.
i had went to the site and had to pay…
i had went to the site and had to pay additional $10 on top of the $25 i paid here. i felt that i was lied to on the price.
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Benefits
We apologize for your disappointment. The additional $10 charge you encountered was likely a fee or upgrade collected directly by the venue or ticket provider and not part of the original ticket purchase through our site.
We understand how frustrating it can be when the total cost ends up being higher than expected. If you could provide your order number and details regarding the additional charge, we would be happy to review the purchase and determine exactly what occurred.
Thank you, and we look forward to assisting you.
Liked the ease of use of site
Liked the ease of use of site. But did not like that it seemed to misrepresent the final price. I ordered two tickets. It then took me to another screen where it entered tax. I thought the price looked good and continued on. It was only on the final page where I had to submit payment where the tax doubled. It only showed the tax for one ticket on the initial page. Seems a little misleading because then the price increased by over $40. I just think that when ordering more than one item when the site updates the taxes and fees it should do so for the total amount of items before the final payment page. That way, you know exactly how much you are paying.
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Benefits
Thank you for your feedback. We understand your concern regarding the pricing displayed during the checkout process.
Taxes and fees are shown prior to the final purchase, and the total cost is displayed before payment is submitted. However, we appreciate your feedback that the initial tax amount appeared to reflect only one ticket, which made the increase on the final payment page seem unexpected.
Our goal is to provide a transparent booking experience, and we understand how seeing the total increase by more than $40 at the end of the process could be frustrating. We will share your comments with the appropriate team for review, as we agree that displaying the full taxes and fees for all selected items earlier in the checkout process would help guests better understand the total cost before reaching the payment page.
Thank you for taking the time to provide this detailed feedback.
Unversial Epic
I had bought tickets to Unversial Epic through Plum Benfits. The tickets clearly stated that I can use them at Epic at no additional charge. When I got to the park I was informed that I need to pay an additional $137.00 for the 3 tickets to get in the park. Plum Benfits refused to return my money. I won't be buying anything through them again.
24. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Benefits
We apologize for the frustration you experienced. The tickets sold through Plum Benefits are provided directly by Universal, and the parks included with your ticket are clearly listed before purchase. Based on the ticket information, the product purchased did not include admission to Epic Universe. Any additional charge required at the park would have been the difference needed to upgrade your ticket to include Epic Universe access.
We understand this was disappointing and regret any confusion. We encourage guests to carefully review the ticket details and included parks prior to completing their purchase. If you believe the ticket description you received stated otherwise, please provide your order number so we can review the details further.
Plum showed the rooms but they weren't…
Plum showed the rooms but they weren't acutally available. Took so long. Then a big tax comes out of nowhere at the end.
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Benefits
Thank you for your feedback. We're sorry to hear about your experience.
Please provide us with your order number so we can review the details of your booking. Hotel availability is provided by our travel partners and can change in real time, and we'd like to investigate the issues you encountered with room availability.
Regarding taxes, applicable taxes and fees are displayed during the checkout process before a reservation is finalized. However, we understand your frustration if the final total was higher than expected.
Once we receive your order number, we'll be happy to review the reservation and address your concerns further.
I purchased a Regal 4-movie ticket…
I purchased a Regal 4-movie ticket package through a third-party vendor. When I went to Regal customer service to redeem my tickets, the representative scanned them and informed me that one of the tickets was a duplicate. She advised me to contact the third-party company where I purchased the package.
I called customer service and had one of the worst experiences I've ever had. The representative was unable to resolve my issue and repeatedly placed me on hold for long periods of time. During our 34-minute call, I was on hold for more than six minutes at one point alone. After waiting so long, I asked if my order could simply be canceled so I could purchase another package. She told me it could be canceled, but then put me on hold again, saying she needed to complete additional steps.
Before repurchasing, I repeatedly asked to speak with a supervisor because I was not confident the issue was being handled correctly. The representative told me no supervisors were available. I also asked for her name, and she refused to provide it.
Based on what she told me, I repurchased the ticket package. Unfortunately, I encountered the exact same problem again. During a later conversation, I was then told that my purchase could not be canceled because it was a final sale. This directly contradicted what I had been told earlier and caused me to spend even more money and waste even more time.
I am extremely disappointed with how this situation was handled. The representative was unprofessional, provided inconsistent information, refused my request to speak with a supervisor, and even refused to identify herself. This has been one of the worst customer service experiences I have ever had, and I expect this matter to be investigated and resolved promptly.
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Benefits
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced.
Please provide us with your order number so that we can review the details of your purchase and investigate the issue regarding the duplicate ticket. We would also like the opportunity to review the interactions you had with our customer service team, including your concerns about the extended hold times, conflicting information regarding cancellation options, and your request to speak with a supervisor.
Once we receive your order information, we will thoroughly look into this matter and work toward an appropriate resolution.
Easy to use!
27. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Benefits
We appreciate you and the nice feedback. Thank you.
25 Years of Great Service and Deals
Plum Benefits is fast and easy. The discounts are great! I have been using Plumb Benefits since they started offering service in NJ in 2001! Service has been awesome and I use Plumb Benefits all the time! 25 years of great service is saying something. Keep it up. You have a customer for life! Thanks PB!
27. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Benefits
Thank you so much for your incredible loyalty and kind words! We are truly honored to have earned your trust over the years.
It's wonderful to hear that you've been enjoying the savings and convenience of Plum Benefits since 2001. Knowing that you've continued to use our service for so many years and still find value in it means a great deal to us.
We sincerely appreciate your support and are grateful to have you as a customer. Comments like yours motivate us to continue providing great discounts and excellent service for years to come.
Thank you again for being part of the Plum Benefits family. We're thrilled to have a customer for life!
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