Playwell Arvostelua 

I bought a £10.99 item from Playwell.... I need to protect my shins as they bleed easily if knocked I ordered the shin pads but unfortunately they were not suitable. It cost me £4.99 (expensive) to have the item sent to me and £3.35 to return so a total of £8.01 so I got £2.98 net back? Akib was not really concerned that I felt the costs unfair and did not offer any kind of customer service so I am doing this review to say be very sure that you want the item before purchasing as it has proved costly to me.

I'm actually fairly happy following my last order with them. Supplies as ordered came out to me in good time.

Update - Had one item as yet they're awaiting delivery of to send out to me still.

Had a couple of queries and got those sorted promptly through their customer services by phone. Overall good service. Would order again.

Quality of goods supllied is on the whole good. Goods are training items mostly for Krav Maga studies.

Don’t order from here. The customer service is lacking! They don’t send items when they claim they will. You pay £10.99 for 24 hour delivery but then it takes 4 days to come. No apology for this or explanation when placing order. False advertising at its finest.

As for Akib, you sure lack in true customer service. Your passive aggressive email response doesn’t sit well. Learn some basic skills and speak to customers with a little more respect.

I recently paid a visit to them to buy some kung fu slippers and found all the staff to be extremely polite, professional, friendly and helpful (they put what I needed aside until I visited the next day). I used to buy the slippers (before I knew Playwell existed) elsewhere, who no longer sell them. Playwell sell the exact same items, which are very good quality and a better price!
Although I had to travel quite a way to them (as I needed to see and try the items before buying) it was definitely worth it.
Just wish I had found them before now!!
I will always buy from Playwell in the future. Great service and highly recommend.

Very quick delivery. Would recommend highly. 100%

Wanted to order 2 BO staffs, on the web site it states the following, "FOR UK CUSTOMERS WHEN ORDERING BULK NUMBERS SHIPPING MAX CHARGE WILL BE £9.99 FOR UPTO 20 BO STAFFS". So went to check out, Postage £17 to Worcestershire, when I queried it, I was told that what it is. Got the something from somewhere else postage £5 all in.

I ordered and paid for some clothing items in the afternoon, the same evening I received an email saying that they were out of stock of those items and would I mind waiting two weeks approx. for them, so I went back to the items on the Playwell website, they were still advertised as purchasable (I have a screen print of this). I emailed Playwell with the above information, no response, so I am now disputing the payment with the payment provider, and I won't be doing business with them again. BEWARE!

I've shopped with playwell a few times now. Yesterday I ordered two red oak Jo staffs and 2 pairs of nunchucks. Delivery was pricey but they came via courier , were quite heavy, packaged well and arrived quickly. The kids are going to love them! The gi's I've ordered previously have been of great quality too. I've recommended them to all parents in our karate class. Hopefully they'll buy from here too. I've had great customer service.

Was in need of a hanbo. Got the white oak one as well as white oak escrima. Arrived with no problems. Happy with both items. Will be back again, thanks.

i ordered a product and its been 6 days akib said that it will take 4-8 days so i have an app that shows what products are coming my way and it says that it hasnt even been sent yet and i know that it cant be delivered in 2 days

Fantastic shop. Akib was happy to refund a return many months after purchase as my son had given up martial arts and hadn't used the items. Very trustworthy. This service is above and beyond. Many thanks.

good quality, reasonable prices, excellent service

Outstanding service as always and very well made product at great prices. delivery was excellent too
They have lots of products which are very difficult to get hold of. thank you playwell

Quick delivery product was hard to find but not with this company and was also the cheapest 5 stars

I have always had great service been using playwell for around 8 years and never had any issues with them. Even if I have it has been resolved fast ,fast delivery and polite and friendly service. Thank you.

Great store. Great prices. And friendly staff. Very helpful to what i was after

Excellent service all around no complaints at all

I bought a pair of training shoes from this guy which didn't fit. This was because he uses what looks like the European sizing system - but which turns out to be a Chinese one - resulting in my receiving tiny shoes.

When I wrote him about this his response was that this, "happens with shoes when buying online".

I requested a full refund - including return costs which - as I pointed out - are the seller's responsibility under the The Consumer Contracts Regulations. He denied that he had this obligation but promised a full refund on the original order. In fact he refunded only the cost of the shoes and kept back the original postage cost - again contrary to The Consumer Contracts Regulations.

His belligerent attitude, refusal to respect consumer law and his falling back onto 'buying online' as a get-out-of-any-responsibility means I for one will never buy anything from this character again - buyer beware!

Friendly staff helped with my purchase got delivery very next day goods exactly as ordered an all round great service by playwell thanks guys

A lot of hassle dealing with them - order accepted online and card charged with payment but nothing happened - when I followed up I was told I hadn't paid when my bank had confirmed that they'd charged my card, then told they had problems with their website... Multiple promises to phone me back "in a few minutes", "in half an hour" but not once done - always I had to phone them again. Eventually they accepted that they'd been paid and delivered the order correctly. I'd think twice before ordering from them again - too much time wasted and too much hassle.