Mobius Arvostelua 

The worst absolute worst customer service I have ever encountered. For a lousy $5 cash out it has been in q waiting to be approved for almost 2 months now! How the hell can you advertise that you're amazing when you do this to people who devote their precious time! To anyone that thinks this is going to be fast easy cash yeah sure it is but don't think you're getting your cash out tomorrow you'll get it in 6 months I've already been waiting 2 months for a lousy $5.
I'm replying to your reply I deleted ur app. I'm not emailing anymore I'm getting off the hamster wheel of insanity. I don't need any more excuses and I don't want to hear it
Reply to your reply again how can you resolve my matter when you don't even know what email or account I'm messaging from you don't even have my last name so how can you tell me for sure you have resolved anything?!? That's right the entire world is watching got to say something 😆 FYI it's poor business mannerisms/choices to ghost your patrons in-game and to use your small team as an excuse as if it that's acceptable reason to keep ghosting in game where no one's watching except me and you unlike here where the entire world is looking at you, you left me hanging, for over 2 months! And I bet you you still haven't replied in game just here. Not acceptable anywhere in my book! Not worth my time, staying deleted!

It takes to long for the payout..2 to 3 week is insane

It's been a month since I requested redemption I still haven't received it and they keep closing my support ticket messages

Approval of cashouts take way way way tooooo long and your AI support team thing is worthless.

So far so good

To anyone reading this, please take the negative reviews wholeheartedly and steer clear of this app. Everything starts off well- you're paid the lowered tiered amounts $5, $20 etc after waiting a month. but good look after that. Support will stop responding, your tickets will be automatically closed and you will not be paid out. I'm currently sitting with $575 in cashouts and no response to my inquires.

Also, In case you didn't already know, mobius has shut down their previous active desktop app (due to financial issues) as well as their discord server. Clearly things aren't going well for them.
I had no intention of posting this, but they have used the excuse of being a "small team" for a while and that's all it is, an excuse.

Lastly, please stay away from Mobius, and do some due-diligence before committing to spending money for rewards through these apps.

Update 6/24/2026: Received a response here and sent an email. Will update outcome.

Update: 6/26/2026: Mobius claims the matter is resolved but I have not received a response to the email sent on the date of their initial response.

Update: 7/01/2026: I haven't received a response to my ticket despite posting the ID or emails (dating back almost 4 months ago)
Ticket ID: TICKET-1780767765317-0coqx6f7e

Update: 07/16/2026: Pending ticket was closed after 1 month without explanation (Ticket ID: TICKET-1780767765317-0coqx6f7e). They never paid past the $45 reward. They never replied to any of my emails. They're only replying here for damage control without any intention to solve any issues or process payments. STAY AWAY!!!

Payment is slow and if you don't put in 50 tickets you won't get your earned money. This happened the first time and it's happening now. Over a month late. Rediculous

I have asked a few questions and also am waiting on a payout and other things completed that won't show up for me to claim.

Wish payouts stuck to the allotted deposit/release date, but you do get paid. It may take a while and I know they are a small company so they don't have enough people to get things done quickly. The games and rewards are great. I'm hoping they grow and can hire more customer service reps to assist faster. Would recommend if you're okay with waiting a bit.

Time and time and time and time again im waiting on verification to get a payout.
This shouldn't happen every time, especially on tiers lower than 100.
Youll never get to the maximum payout, it times out weeks before that would ever happen.

Ive asked why at least 6 times and every time get the same generic copy paste response about how small the team is.
Dont put your money in expecting to have a quick return on games that pay you to spend.
If I could get any sort of personality from this company id give it a decent rating.
Stop using the word GUARNTEE. Payment is never made in 4 days or 15 days.

I am yet another individual among the growing, non-negligible amount of people dissatisfied with the current cashout system/process; length. The estimated time-frame almost seems arbitrary, lol—what's the point of including a countdown if it's never honored? That said, my first cashout was resolved, eventually, after submitting a cashout issue ticket... though, I am currently still waiting on my second, one week past its due date, with one cashout issue ticket submitted (and acknowledged by ToXavieR). Otherwise, I have zero complaints with my experience using the app! (If there were one, apart from the cashout issue, it would be the 90-day cooldown period before you can request previously cashed-out tiers again. I've already cashed-out the $10 tier, and can't cashout that amount again for another 67 days...)

The games are fun tournaments are even fun passed so many levels in one day off of free coins

I've been waiting for now 3 and a half weeks maybe more NUMEROUS emails and support chats this is the 3rd payout I've had to contact over and over about. I understand bigger payouts take longer however not this long especially when it gives specific time frame. We are expected to finish missions in your time frame but shouldn't you be held to the same standards? Apps ask that the user's respect the game where is the respect for the user's? This is completely unacceptable.

Subject: Status Update on Cash Out Request

Hi Support Team,

I hope this message finds you well. I wanted to check the status of my recent cash out request in the amount of $150.00, which is still awaiting approval as per your records.
Its been over 3 weeks
Could you please let me know if there are any specific requirements or issues that need to be addressed? If everything appears correct on my end, could you provide an estimated timeframe for when I can expect this cash out to be approved and processed?

Thank you for your assistance.

First cashout took forever, had to open a ticket with support. Now I am having trouble with it tracking quests and purchases. Opened a ticket q week ago and it was just closed without any resolution. Now the quests are expired and expiring and was prompted just to open another ticket. I should have read these reviews before I spent so much time on this app.

Disappointed been waiting since April 23 for my cashout and the first cashout didn't take that long.id give 5 stars but definitely a waste of my time.

I really thought that if its too good to be true, t must not be true. They proved me wrong and I appreciate mobius for being fair and honest. The amount of time to review was was a bit longer then I expected and I was skeptical. However, I received my First payout as soon as they said I would. I love that i can trust this company to payout. I love the games and instructions to pay here is easy and secure.

The payout structure is heavily flawed, but I did receive rewards multiple times. However, I was supposed to receive a $150 pre-paid Visa Card reward on March 10th. It is now May 16th and it is still "awaiting approval". I have submitted support tickets and reached out through email and have received no response to any.