Planteia Arvostelua 28

Posting this here too as two profiles are showing up for Planteia.

I ordered a plant as a gift in December 2024 and was assured it wouldn’t be shipped until the weather was favorable (above +5°C). Despite this, the plant was sent on January 31st—during freezing temperatures—and arrived severely damaged due to shipping delays.

When I reached out to Planteia, I was met with deflection instead of accountability. They falsely claimed that I pressured them to ship, even though I explicitly said I was fine waiting until spring. After multiple frustrating email exchanges, their “solution” was to wait until March 2nd to see if the plant would regrow and offer a mere $35 plus shipping for a replacement.

The lack of responsibility, poor customer service, and unwillingness to rectify their mistake make this company one I cannot recommend. Save yourself the trouble and buy from a more reliable seller.

I wish I could attach all email exchanges here; you would be shocked how they responded. I even have screenshots of support chat. Such a nightmare!

I received two plants I ordered. They were delivered to my Post Office on Nov 7, 2024, I went the next day to pick up.  The Lemon tree was doing good, but the pomegranate tree was dry and half of the leaves and fruit had fallen off.  I thought that tree was stressed and that it would recover.  After waiting a few days, it was showing no signs of recovery.  I decided to re-pot.  The plant was clearly root bound. I enclosed pictures on the day of arrival and of the root bound ball picture I took while re-potting.  It was very apparent that the tree was over-due for re-potting and that is why it dried out during transport. I reached out to customer service and they refused to acknowledge that the plant was root bound. After reading the terms of their 100 % guarantee it became apparent that it has multiple loop holes. Their response to my email was rude and very defensive. Their website has 100's of 5 star reviews. However there was no place for me to post a review. If these reviews are genuine then they were hand picked, or maybe they had Good Business Practices at one distant time. They have no customer support and their website is full of false advertising.

Came to post on here as well as the Canadian one as they changed the link on the Canadian trust pilot. Please read reddit reviews as know what you’re getting into. Also, look up planteia trustpilot reviews Canada for further reviews on this company.

Purchased a Philodendron Verrucosum because I wanted a BACKUP of a plant I already have.
I've done research on this plant extensively as I have an interest in botany and received a different plant. Thinking I might have been mistaken I took to the internet and asked others what they believed the plant to be (who have no personal interest in this) and they also believed this to be the wrong plant (Philodendron El Choco Red).
I explained my stance politely and why I believed this to be the wrong plant (thick, non ruffled leaves, crawling plant, no fuzzy petioles) and that I've checked with others including another plant seller, and compared with mine which was sold to me by a reputable seller (a nursery).
I was told there was basically no way they were wrong as their documents say Verrucosum and they've been "selling Verrucosums for over 15 years" (these plants were extremely hard to get a hold of until recent years) and they've never had an issue. Which could be the case but it only takes ONE shipment of the wrong plant to sellers (ie as the plant community has seen with Philodendron White Princesses). As well as the fact I have this plant already from another reputable company (that fits the descriptions of an Verrucosum to an T) and they look nothing alike, I was called disrespectful for even mentioning another company (no names were given).
They told me to find an independent (ie. not myself, not another seller, because WE basically can't be trusted.) analysis. For me to pay and get it analyzed for a $50 plant. Which is very unreasonable for a business. I've sent pictures of what I was sent and as a plant seller, I would have expected them to know that what I was sold was not what I ordered. Even the description of the plant l've given doesn't match up with the botanical description of a Verrucosum. Not only this, but the plant I was sent is not selling for $50, I’ve seen it for 15-25 CAD.
They offered for me to pay out of pocket to send the plant back (Canadian postage is extremely high and sending it back would be at least $25, more of tracked) and 25% restocking fee. (On a $50 plant, not worth sending back) They will not act on their "happiness guarantee" as they were not understanding and there wasn't even a
"sorry this wasn't the plant you expected" just straight out denied be wrong or wanting to help.

Unfortunately, trust pilot does not allow photos or I would post pictures of what I received (which were sent to planteia as well. vs my verrucosum and science based government sources as well.

As constructive feedback for the company overall. Please offer signed shipping for your potential future customers. I was at home luckily at the time and the mail person did not leave at door but the lock box on a hot day. If I had not been home, the plant would have been cooked.
Perhaps offering more than one shipping option with no information on what it actually is would be helpful.

On January 23rd, Planteia aggressively denied my return request after I explained that the products did not work. I thought, “This has to be common with this company.”

Surely enough, the only available reviews (not turned off) are the ones on Reddit detailing the same issues: the belittling customer service and failure to meet their claims for severely damaged, broken, dead, or unsatisfactory products).

I was shocked to read screenshots on Reddit showing Planteia’s customer service representative harassing and disrespecting customers and even changing returning policies on their website overnight to avoid accountability.

For instance, when a customer stated that he would report them to the Better Business Bureau and dispute the transaction, the representative threatened him with a lawsuit and even said they would “warn the bank about his scams” and called him stupid, etc.

Of course, the customer was justified, as the plant he had ordered arrived dead, and comments flooded in about the same disrespect and threats from Planteia’s representatives and issues with Planteia’s failure to uphold their promises and claims.

Simply put, the Gardy plant monitors do not work. When I tried to explain this to Planteia’s customer service representative because they asked why (although their happiness guarantee claim stated, “Try Gardy—Smart Plant Care Sensor if you are unhappy with your purchase, RETURN it, NO QUESTIONS ASKED”), you can tell they became defensive by their response. However, the devices are either faulty or not ready for the consumer; I think they do not want to admit it to themselves.

I have tried to attach the happiness guarantee claim, as I screenshotted it before it was altered overnight, but I see no way to provide pictures.

Since I can not provide photographs or proof of denial via email, please read the comments on the fReddit posts as evidence of other victims.

* Finally, since I was denied a return and an ultimate refund, I discarded the products as they did not work. When I discarded the products, I made the Planteia customer service representative aware that I would be disputing the charges and reporting them to the Better Business Bureau as their claims have not been upheld (for anyone, apparently). But today, after I had filed the dispute (yesterday) and discarded the Gardys, I received a threatening email saying that I could FINALLY return them. Still, they would inform my bank and put me in a fraud database if they were not received.

How do I stop them from enlisting me in this fraud database? We (myself and the other victims) are not frauds and should not be defamed!

Should I even worry since their reputation with the bank is likely already incredible with all the other disputes and BBB ratings, projecting their fraudulent behaviour on honest customers?

Do not buy from the company. I purchased a small indoor tree and it came with a very persistent fungal infection. I had to treat all of my plants. When I requested a refund they refused to honour their warranty. Terrible service and outcome.

Would give less than one star is possible. They shipped my plants on the few days that were below -20°c and when they arrived they looked ok but over the next two days they completely dried up and all three of our plants didn’t make it. But there policy is you have to message them the same day as arrival but a plant that gets frost bite is not always noticeable the first day or even first few days so it is completely a joke.
On top of all of this the customer service is brutally rude and argumentative.

GIVE YOUR BUSINESS ELSEWERE!!!

Not the best company to deal with.
* Out of two plants, only one arrived. After claiming I got the second one.
* Shipping has room for damages. My plants arrived shook up.
* Their “guarantee” is not a post-sale safety net for the buyer. They wouldn’t accept any possible flaw on the plants or shipping, and after shipping it is not on them.
* Their understanding is that post-sale “recommendations to specific situations are not included in the price and they are not obligated to do so”.
* Customer Service’s behaviour demonstrated arrogance and arbitrariness. Not a pleasant conversation since the beginning.

This company does not deserve the business they receive. Their customer service is a joke. Any company that starts insulting its customers because someone was dissatisfied with their product is an absolute piece of poop. I genuinely do not know why they thought it would be appropriate to harass their customers online, and then post a screenshot of their customers name. It’s only a matter of time before they are shut down because Canada does not play around with privacy. Please spend your money elsewhere.