The service was good and shipping went out quickly. I probably made a mistake in the first order and got the wrong stem. It was easy to return. A break on return cost would be wonderful but I do t... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I got some great deals before during and after the Cambria "merger." I spent several grand at both sites in recent years, but shortly after buying an unusual Bosch-equipped ebike on steep discount... Näytä lisää
Yritys on vastannut
Fast shipping and great sales. The search feature, on the website, has room for improvement. When narrowing searches size type etc. the results seem inaccurate and/or incomplete. This results in w... Näytä lisää
Yritys on vastannut
I got exactly the product I was looking for at a fair price in a reasonable amount of time and it was wrapped up professionally from the vendor, and let me tell you, I have ordered Schwalbe tires many... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Planet Cyclery is your one stop online shop for some of the best deals on a whole range of bike parts
Yhteystiedot
Yhdysvallat
- planetcyclery.com
4,5
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 82 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I never received my order and I am not…
I never received my order and I am not being given a refund. 0/10 experience
11. elokuuta 2026
Vastaus yritykseltä Planet Cyclery
Hi Max,
Thank you for sharing your feedback. We’re sorry to hear about your experience and we understand how frustrating it can be when an order doesn’t end up where you expected.
Our records show that the order was successfully delivered to the shipping address you've provided when the order was placed.
While the order was fulfilled and delivered to the nominated address, we're unable to collect it and redeliver it to the new address you provided.
Thank you for your patience and understanding.
- Customer Support Team
Vastaus yritykseltä Planet Cyclery
Thank you, Kent! Hope you love your recent purchase :)
- Customer Support Team
Excellent online buying experience
Great price on tires. Order filled quickly and correctly. Shipping was very fast utilizing FedEx which we appreciate. Will definitely shop here online again. Thank you.
10. elokuuta 2026
Vastaus yritykseltä Planet Cyclery
Appreciate your kind words and sharing your experience! Happy cycling :)
- Customer Support Team
Zero Customer Service response
I emailed your company twice about shipping issues and never received a response. The product was shipped to the physical address and I had to go pick it up at the local post office before it got sent back. I had to solve my own problem. No option for 0 stars or I would have put that. Improve your customer service. First and last transaction with your company.
8. elokuuta 2026
Vastaus yritykseltä Planet Cyclery
Hi Chris,
We’re truly sorry for the frustration you experienced. Your emails were unfortunately routed to our spam folder, so we weren’t able to see them and respond as quickly as we should have.
We understand how inconvenient it was to have to resolve the delivery issue yourself, and we apologize that we weren’t there to assist when you needed us.
We appreciate you bringing this to our attention, and we’ll be reviewing this with our team to help prevent similar issues going forward.
Thank you for sharing your feedback.
- Customer Support Team
important for people to know
Good prices and fast shipping time. My cheese dip was still warm by the time it was delivered
1. elokuuta 2026
Vastaus yritykseltä Planet Cyclery
Thank you! Hope you love your new purchase :)
- Customer Support Team
Vastaus yritykseltä Planet Cyclery
Thank you for your review! Hope to serve you again soon :)
- Customer Support Team
Bought the wrong item and got the right one
Bought the wrong item and got it returned and swapped for the same but different item (the one i bought the wrong size). And it was very shrimple to get the correct item.
Wrote down the RMA # in the box, and shipped it back to planet Cyclery very easily.
7. elokuuta 2026
Vastaus yritykseltä Planet Cyclery
Glad to hear that you had a good experience! Happy rides :)
- Customer Support Team
Vastaus yritykseltä Planet Cyclery
Thank you for leaving us a review! Ride safe :)
- Customer Support Team
Vastaus yritykseltä Planet Cyclery
Hope you receive you order in good condition :)
- Customer Support Team
Needed to contact customer after the…
Needed to contact customer service after the order was placed, and they were quick to respond and extremely helpful.
4. elokuuta 2026
Vastaus yritykseltä Planet Cyclery
Thank you so much! We appreciate your kind words :)
- Customer Support Team
Everything about the bike exceeded my…
Everything about the bike exceeded my expectation, my only concern is that I probably should have ordered the xlg instead of the lg, which wasn’t available at the time I placed my order. For instance, I’m 6’ 1-3/4”, I’d probably been better off with the xlg frame, however, I installed a 3.5” stem riser and added a 110 mm stem with 20 degrees of rise, that was a vast improvement, it got me in a more upright position, which is more comfortable for a 67 yr old male. I also installed 50 mm wide tires, love the chain stay and fork clearance, could easily go to 2.1” tires. Living in north central Florida, requires wide tires to deal with sand mixed with gravel between paved trails. Overall, I’m pleased.
30. heinäkuuta 2026
Vastaus yritykseltä Planet Cyclery
Thank you for sharing your experience! We're happy to hear that you're enjoying the bike. Hope you have a many great rides ahead :)
- Customer Support Team
Excellent product and received very…
Excellent product and received very quickly on sale with a small discount was also a huge win in my book
5. elokuuta 2026
Vastaus yritykseltä Planet Cyclery
Thank you for trusting us! Happy rides :)
- Customer Support Team
Amazing customer support
29. heinäkuuta 2026
Vastaus yritykseltä Planet Cyclery
Thank you for choosing us! We appreciate your kind words :)
- Customer Support Team
Vastaus yritykseltä Planet Cyclery
Hope you love your new gear! :)
- Customer Support Team
Trustworthy seller
Trustworthy seller. Easy to order online. Shipping time was ok. Price was competitive too.
5. elokuuta 2026
Vastaus yritykseltä Planet Cyclery
Thank you for your kind words! We really appreciate it :)
- Customer Support Team
Good product
3. elokuuta 2026
Vastaus yritykseltä Planet Cyclery
Thank you! Ride safe :)
- Customer Support Team
Vastaus yritykseltä Planet Cyclery
Thank you! We hope to serve you again soon :)
- Customer Support Team
Thank you for being a reliable and fast…
Thank you for being a reliable and fast shipper. Also your products are really good quality. I can tell by the comfortability, brrathability, and durability of your elbow pads.
3. elokuuta 2026
Vastaus yritykseltä Planet Cyclery
Thank you for sharing your experience and for leaving us a review! Happy rides! :)
- Customer Support Team
Great online shop
Took a while to initially return emails but then quickly resolved a sizing change and shipped bike promptly. Great pricing on Kona and other bikes!
4. elokuuta 2026
Vastaus yritykseltä Planet Cyclery
Yey! We're happy to hear that you had a good experience with our support team. Hope you love your new gear :)
- Customer Support Team
Bike came as expected and rides great.
4. elokuuta 2026
Vastaus yritykseltä Planet Cyclery
Thank you for trusting us as your cycling provider. Ride safe! :)
- Customer Support Team
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