Pizza Pilgrims Catering Arvostelua 

We had pizza kit order from you that was missing a key item. It was bought as a gift we couldn't give as a result.

The only way to contact you is via email where you say a real person will get in touch. We've emailed 3 times today throughout the day and you've not responded. That's shameful customer service.

Received a Pizza in the post as an incentive from work. The kit was fantastic, really clear instructions, and easy (and fun) to assemble.
Only issue was a problem with the tomato sauce which was off the charts salty (I think someone maybe put in double the salt - or more, it was that bad - instead of another ingredient), and I do like salt! As a result the pizzas we'd constructed were inedible. I'm 99% sure this is not their normal sauce taste.
However, I contacted customer service via email this morning. Sam apologised and a new kit, as a gesture of good will they are sending a new one.
I always give kudos for good service, and I think this is a great idea for something a little different on a Friday night. The other ingredients were really fresh and the dough cooked beautifully.
Fingers crossed for next time!

I may have to sue Pizza Pilgrims for murder as I've just died and gone to heaven. After watching a you tube clip endorsing their frying pan pizzas at home I thought I'd give it a try. I'm a total convert and actually excited to order again for a batch for a friends weekend away in March.

Ordered a bunch of the pizza kits for work colleagues and they're fantastic - brilliant quality and super helpful service. Would 100% recommend :)

Beautiful food, great service. Would 100% recommend.

Amazing pizza and brilliant service from Alessia at Kingly Court!

The ingredients were not great - the basil was old and slimy and not enough cheese was provided with the kit. Overall, definitely not worth the money.

Beware buying a voucher!
We received a voucher from a family member but when trying to use it it turned out to be a voucher for dough that can only be used in store. Since we live 300 miles from London obviously this isn't going to be possible. They seem happy to take the £25 and offer no solution to the problem. Very very poor customer service.

Went to pizza pilgrim in selfridges and was served by the lovely angel , she recommended things on the menu which we loved and the service was really good . Really made our trip to london

At the beginning of December, I ordered a pizza kit for my son and daughter-in-law to be delivered on 24th December, but I found out a couple of weeks later that they would be spending Christmas with my daughter-in-law's family. So, I went onto the Pizza Pilgrims website to change the delivery address and, as there is no phone number given, I had to send an email from their website to give them the new delivery address. I got no response from them so, after several days, I sent them another email asking for confirmation that the delivery address had been changed, but again got no response. My son got a text message from DPD on 22nd, which showed his address for delivery so he changed the delivery address to that of a neighbour. I have just had an email from DPD showing the proof of delivery which turns out to be my son's front doorstep! So, I am not at all happy with the service I have received from Pizza Pilgrims this time. I'm sure the pizza will be delicious, as it was the last time I ordered from them, but I definitely think they need to improve their customer service and communication.

The Pizza was great, but the music was hard rock or the sorts, totally unsuitable during the lunch meal...and the staff just refused to change it...The only explanation? "We can't change the music!"
Since it is Cristmass, you could at least listen to your customers and change the music when kindly asked...They only spend half an hour in the restaurant..But the bad memory stays...

Ordered a kit for the first time and it was so good! Haven't had pizza like that since I went to Rome. We had the double pepperoni and spice honey. Would definitely buy again and was very easy to make. Thanks! My husband raved to his family about it and now they will be buying one too.

Great pizza !!! We received an excellent service from Germano ! Very Nice Italian and super polite !!

At the end he add a yummy biscuit to ur coffe !

I didn't think cooking a decent pizza at home was possible. How wrong was I? Had the honey pepperoni one. It was incredible. 10/10!

A MASSIVE thank you for sending your fabulous Pizza Kits to our BBO PA Network Awards Event, your support and generosity is really appreciated!

The Pizza Kit is an incredible gift, delivered to us on time and very easy to organise - perfect customer service.
The Pizza's were gifted to all our Award Winners and were the talking point of the evening!
Fabulous product! Keep up the good work!
All at BBO PA Network. xx

The food are great and staff are very nice
Especially germano

Amazing pizza in Pizza Pilgrims Queensway. Been there two nights in the row, that's how much I liked it. And the staff is so nice and professional. Loved it!

Pizza Pilgrims Queensway is the best pizza. Absolutely delicious. Don't forget to try the desert pizza!!

Last night we spent the evening in pizza pilgrims in Camden and we had such an amazing time and great pizza!
Big thanks to Angela for the service :)