I've been using Pixel Film Studios plugins for a while, and their email support is super fast—every time they helped me solve issues quickly. They have a huge variety of plugins that work for almost a... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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I've been using Pixel Film Studios plugins for a while, and their email support is super fast—every time they helped me solve issues quickly. They have a huge variety of plugins that work for almost a... Näytä lisää
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I’ve been using Pixel Film Studios plugins with Final Cut Pro since 2017. I started with their transition effects, and now I rely on their tracking tools daily—they consistently deliver excellent res... Näytä lisää
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A great source of professional plugins, which for Final Cut can be a somewhat limited choice. Very good email support, Ive had a few issues over the years with their plugins, but typically easy enough... Näytä lisää
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I rarely leave negative reviews, but this experience was genuinely frustrating from start to finish. I purchased a Pixel Film Studios stabilizer plugin and signed up using my Google account, whi... Näytä lisää
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Established in 2006, Aliso Viejo, California-based Pixel Film Studios is an innovative developer of visual effects tools for the post-production and broadcast community. Their products are integrated with popular non-linear editing and compositing products from Apple FCPX. Apple, the Apple logo, Mac OS X, and Macintosh are registered trademarks of Apple Inc. in the U.S. and/or other countries. All other trademarks and trade names are the property of their respective owners.
120 Vantis, 92656, Aliso Viejo, Yhdysvallat
On vastannut 75 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I had a problem installing some plugins. I was able to describe my problem via chat. A short time later I received an email with a detailed description of how to solve the problem and it worked sensationally. Many thanks again to Pixelfilmstudio support. Thank you very much!

Vastaus yritykseltä Pixel Film Studios
Customer service is response and great! Most of the plug ins are relatively straightforward with the user guides -

Vastaus yritykseltä Pixel Film Studios
Super great customer service! When the plugin I was using didn't work they were more than willing to not only refund me the cost of the plugin with NO HASSLE but they also offered me time with a developer and a screen share to help figure out the problem.
So, what was originally a bad experience turned out to be a GREAT experience. The problem was solved and I'm happily using my new plugin!

Vastaus yritykseltä Pixel Film Studios
Been using their product for over 4+ years! Great for any creative out there, pro OR beginner.

Vastaus yritykseltä Pixel Film Studios
I have already purchased many softwares, and most of them served in my profession.
The after-sales service is very good because I have already had problems following updates of Final Cut, and a solution has always been found.
The software could be a little more intuitive to use, but for the price it's very nice.

Vastaus yritykseltä Pixel Film Studios
I've been using PFS plugins, effects and transitions for over ten years now. Love their creativity and it saves me a lot of time. Offcourse now and then after an update from fcpx there is some action needed, but the support from the Pixel Film Studios Support is good and fast. Please keep on continuing the good work!

Vastaus yritykseltä Pixel Film Studios
After an initial delay in getting a support response, the team did eventually get back to me and helped me on the spot! - After being unable to get the plugin working after the FCPX update, they called me in the UK and took over my computer screen and were able to diagnose and fix the problem. I honestly am so grateful for what they did for me tonight at a moments notice. Really pleased as the problem was a tricky one to solve and couldn’t have for it myself.

Vastaus yritykseltä Pixel Film Studios
I purchased a plugin called „brush glow“ and it doesn’t work with FCPXI. I contacted them the same day (8 days ago) and I only got an automated answer with a link to a so called „awesome ticket“. In there i understood that they are aware about this issue, but don’t mention it on there product site. That would make everybody’s life much easier. They also say they are working on it and the customers need to check there website for updates, instead of getting informed from them. Till today no response from them.

Vastaus yritykseltä Pixel Film Studios
I’ve been using FCPX Stabilizer 2.0, and it’s been a game-changer! It works pretty well most of the time. You can stabilize your footage with just one click, and the process is super fast.
I’ve had a couple of issues with the plugin
Sometimes, if I add the wrong effects, like the 4K plugin to a 1080p footage, it shows an error message. In that case, I just close the FCP and reopen the app. Another issue I’ve run into is that when a new update for FCP is released, sometimes the plugin doesn’t work. I contacted the customer care team about this, and they said they’re launching an update for the plugin.
Overall, I am happy with the plugins. If any issues happen, customer care is there for support, which is a good positive.

Vastaus yritykseltä Pixel Film Studios
Ich benutze die Plugins von Pixel Film Studios bereits seit Jahren und habe viel Geld ausgegeben. Diese sind das Geld nicht wert und eine völlige Entäuschung. Nach einiger Zeit erscheint bei unterschiedlichen Plugins ein Error (red screen error). Ich habe auch schon den Kundendienst kontaktiert, aber nach einer gewissen Zeit wiederholt sich der Fehler und man fängt von vorne an. Das Problem bekommt Pixel Film Studios nicht gelöst und deshalb möchte ich alle vor dem Einkauf warnen!

Vastaus yritykseltä Pixel Film Studios
The support this company gives you is outstanding! Not only do their products work as advertised, but they’re real world usable. And their app to install/remove is very very handy.

Vastaus yritykseltä Pixel Film Studios
Top notch service, I had the Red Screen Error and contached the Help Center and they gave me great troubleshooting advice and then a link for resolving the issue and that worked great, they also offered the possibility of remotley fixing it for me if that wasnt successful, Im very happy with the outcome

Vastaus yritykseltä Pixel Film Studios
Bonne réactivité du service client et produits de qualité. Merci

Vastaus yritykseltä Pixel Film Studios
i initially had difficulties getting a pretty simple installation issue corrected after I bought one of their plugins. However, when they responded, they sorted things out really nicely. I also find several of their plug-ins to be uniquely useful in offering animations for figures useful in explaining processes and text in videos.
Be careful when you place an order on their website because the entire page grays out, making you unable to see if you've entered your email address correctly. When you download the plugins, you'll need to re-enter your email, and, if you have a keystroke wrong--you can have a time getting the email issue sorted out. In my later orders, PFS added my email address at the top of the invoice, which would enable anyone completing a download to just enter whatever keystrokes they typed in blind when the screen grayed out. Good feature--I hope they keep it.

Vastaus yritykseltä Pixel Film Studios
First of all...the pluggins suck. I've never been able to successful use them and they look right. NUMBER TWO: The CUSTOMER SUPPORT IS 100% TRASH. I don't believe anyone works there. They have been charging my account. I can't reset my password to STOP them and they won't answer ANY of the 6 tickets I've submitted. Then when I emailed them, I got a reply automatically that set submit a ticket. I'm so mad at these people right now. DO NOT BUY!
UPDATE 9/16/24:
I finally heard from customer support. They issued me a refund and a sincere apology for the gap in communication. Therefore, I am upgrading my experience to a 3/5.

Vastaus yritykseltä Pixel Film Studios
After purchasing the FCPX Disintegrate plugin from Pixel Film Studios, I was having a number of problems with the software crashing on my computer.
I reached out to Pixel and they helped me try to identify the problem by email. Later, I ended speaking directly with one of their developers named Colin who was very helpful and took the time to look in to what was causing the problem. While not everything was solved in the end, to no fault of Colin, I was very impressed with their customer service.

Vastaus yritykseltä Pixel Film Studios
If you are a FCP user, no doubt, PFS is absolutely the easiest and most efficient way to insert the best effects, titles, transitions, etc. into your projects. More important, I recently had an issue where something (for the very first time) was not working perfectly. They did a screen share and a phone call to find and fix my problem. That is first class amazing customer service. I'll forever be a PFS user and I recommend you should be as well!

Vastaus yritykseltä Pixel Film Studios
Colin was on his way out and still went above and beyond to help. He was like a gift from God and I hope Pixel film studios continues to hire more people like Colin.

Vastaus yritykseltä Pixel Film Studios
I've purchased many plugins from Pixel Films and they've always been of great quality. What's even better (and more important in my opinion) is their customer service. I've had a couple issues and each time they responded right away and always solve my issues. They truly care about their customers and making them happy. They also have a huge selection of plugins for whatever need you have.

Vastaus yritykseltä Pixel Film Studios
I was overwhelmingly impressed today by the high level of technical support I received from Colin at Pixel Film Studios (PFS). I had Final Cut Pro problems on both the computers I use for video editing. I was pulling my hair out! I connected with Colin and, straight way, he connected to my computer remotely and worked his magic. I was so very impressed with his skill both in terms of identifying the problems and then fixing them. I was truly worried that I would not be able to meet an important deadline but Colin promptly, politely and quickly solved all my problems. If only all technical support was this good. Top marks to Pixel Film Studios.

Vastaus yritykseltä Pixel Film Studios
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