Constant delays on delivery, even after speaking numerous times to their office. When the item finally arrived, it was shipped in pieces with no instructions. When I contacted the customer services t... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Excellent experience with first-class customer service. My order was delivered within days, thanks to Oliwia who kept me informed of the process and was extremely helpful. The bench was of a very high... Näytä lisää
Second time ordering from PipeDream and I’m yet to find another company that sell the type of high quality products that they do. Orders typically take a week or so to arrive but considering wha... Näytä lisää
Ordered large table legs for a very heavy table so needed a strong sturdy design that can take weight. The legs arrived well packaged and were great quality and easy to install...very happy with my pu... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Here at Pipe Dream Furniture we have a passion for creating bespoke pieces of furniture made from all sorts of pipe fittings, whether it is to become the new centrepiece for your room or a finishing touch we are here to provide a personal service to help you get exactly what you are looking for.
Yhteystiedot
Britannia Works, DY5 2YX, Brierley Hill, Yhdistynyt kuningaskunta
- 0121 828 4055
- sales@pipedreamfurniture.co.uk
- pipedreamfurniture.co.uk
3,9
Hyvä
708 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 75 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I'm giving this company a 1 star…
I'm giving this company a 1 star review. The "live edge" looks like it's been done with an electric planer. I had to take a day off work also because the piece of wood I ordered required a signature. Ludicrous. Made my purchase very expensive.
8. lokakuuta 2026
Oma-aloitteinen arvostelu
Fabulous products and customer service
7. lokakuuta 2026
Oma-aloitteinen arvostelu
Excellent experience with first-class…
Excellent experience with first-class customer service. My order was delivered within days, thanks to Oliwia who kept me informed of the process and was extremely helpful. The bench was of a very high quality and I am most pleased. Thank you again Oliwia.
8. lokakuuta 2026
Oma-aloitteinen arvostelu
Delay on delivery. Item issue. Poor customer service.
Constant delays on delivery, even after speaking numerous times to their office. When the item finally arrived, it was shipped in pieces with no instructions.
When I contacted the customer services to give them an opportunity to rectify some of those mistakes. They basically took no accountability. Run. Don’t walk. This company has no concept of customer service.
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Excellent products, fair prices and delivery and excellent customer service.
Second time ordering from PipeDream and I’m yet to find another company that sell the type of high quality products that they do. Orders typically take a week or so to arrive but considering what they offer this is completely fair.
I also ordered an incorrect item and I had the pleasure of Angel - that dealt with my problem - come to the rescue. She detailed what I needed to do to return the item and arranged to have an exchange sent out which arrived within 3 working days and also issued a partial refund for the difference.
Excellent products, fair prices and delivery and excellent customer service.
A massive Thank You to Angel!
5. lokakuuta 2026
Oma-aloitteinen arvostelu
The reclaimed scaffold board shelves…
The reclaimed scaffold board shelves are really top quality.
Added to that, the customer service is also top quality. It’s refreshing to come across such a nice company.
These will be our ‘go to’ place in the future
Thanks again!
2. lokakuuta 2026
Oma-aloitteinen arvostelu
Bespoke Picture Frames
I asked for two bespoke picture frames to match shelving and console table already purchased from Pipe Dream Furniture - communication was excellent and the frames exactly as we wanted - they match our other pieces perfectly and are a unique way to display special photographs in our home - thank you
2. lokakuuta 2026
Oma-aloitteinen arvostelu
Might be scam
I have ordered a Funky wall mounted bookcase and as per the email confirmation the ordered should have arrived between 2 - 3 days. 3 days went by and I called the delivery company to ask about the product because it was meant to be a gift. To my surprise they said that the product didn't arrive in their depot and that will probably take another 2- 3 days. In the end the delivery arrived one week later. When I contacted the company to ask for a return form, because that is their policy, they need to be contacted for a return, they never replied. Another thing that I find odd is that before placing this order I enquired them about a product that I wanted made personalised and they said that item was no longer available, but you could still place orders online. I am afraid this is not a trustful supplier, please be careful.
8. syyskuuta 2026
Oma-aloitteinen arvostelu
Stay away at all costs
Take this more as a warning, you don't want to be purchasing from this company....not only are the products very poorly made if something goes wrong they are a disgrace to their customers. Disgusting customer service and atrocious communication. I ordered a brd frame , they don't deliver in the time frame stated , took nearly a month. There is no tracking Information with fedex as suggested. Bed arrived when I was away, they dumped it with my pile of rubbish outside covered in a thin piece of bubble wrap. Upon arriving home the item was really badly made and damaged....I contacted the company and they say 'it's not our problem' ....I wrote several letters asking to resolve this and was ignored, final letter before small claims court was ignored too. Finally started proceedings but they refunded a week later. pipedream furniture actually use a different company to take payment which is also something to bare in mi d should you need a charge back. My case was also investigated by trading standard who helped us with evidence of breaches, pipedream furniture is on their list too now. So don't ignore the negative comments, there is truth behind it.
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Great sturdy table legs
Ordered large table legs for a very heavy table so needed a strong sturdy design that can take weight. The legs arrived well packaged and were great quality and easy to install...very happy with my purchase and will be ordering bench legs in the future. Allow a bit of extra time for delivery especially to Northern Ireland.
7. elokuuta 2026
Oma-aloitteinen arvostelu
Very disappointed with the service from…
Very disappointed with the service from this company. I paid extra for next day delivery as the stair rail was needed before my return from hospital after surgery. It did not arrive and all I got was it was the couriers fault. No return phone calls as promised, the customer service is non existent. Four days after ordering and still no completion of order. Very poor service
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pipe Dream Furniture
Thank you for taking the time to leave your review. We are genuinely sorry to hear about your experience and, in particular, the frustration caused by the delivery delay at a time when you were preparing to return home following surgery.
We would, however, like to clarify the timeline of your order, as we feel this is important for anyone reading the review.
Your order was placed with us after 5pm on Thursday. As this was after our working hours, the order was processed for dispatch on the following working day, Friday. The stair rail was then completed and left our premises on Friday with the courier, using the Next Working Day delivery service selected at checkout. Based on this service, the expected delivery was therefore Monday.
Unfortunately, the courier did not complete the delivery on Monday as scheduled. The parcel was subsequently delivered at approximately 8am on Tuesday. We fully appreciate that, although this was only a one-working-day delay from the courier's expected delivery, it was particularly inconvenient given the circumstances and the reason you had selected the expedited service.
We are sorry that the delivery did not take place when expected. Once an order has left our premises, the physical delivery is carried out by the third-party courier, and we are unable to control the driver's route or guarantee the courier's performance. That said, we absolutely understand that your contract and communication are with us, which is why we do our best to assist and chase matters when a courier fails to deliver as scheduled.
We are also disappointed to read your comments regarding communication. We certainly do not want any customer to feel that their concerns have been overlooked or that customer service has been non-existent. We appreciate that, when an item is urgently required, waiting for updates can be extremely frustrating.
We are pleased that the stair rail was ultimately delivered safely at 8am on Tuesday, although we recognise that this was later than the expected Monday delivery. We can only apologise for the inconvenience caused by the courier's failure to complete the delivery on the agreed working day, and we are sorry that this impacted what should otherwise have been a straightforward order.
PDF
High quality industrial style pipe brackets
Purchased two powder coated pipe bracket for home bar shelving and compliment the home bar. Study and heavy items. Well made and we love the industrial look. That they were adjustable which made installation easy.
Have since ordered two bar stools with powder coated clamp style legs. Another high quality addition to our home bar.
All was delivered well packaged and on time.
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pipe Dream Furniture
Thank you so much for your fantastic review!
We’re delighted to hear that the powder-coated pipe brackets have made such a great addition to your home bar. It’s brilliant to know that you found them sturdy, well made and easy to install, with the adjustable design making things that little bit simpler.
We’re also really pleased to hear you’ve since ordered our bar stools with the powder-coated clamp-style legs. It sounds like you’re creating a fantastic industrial-style home bar, and we’re thrilled that our products are helping bring it all together!
Thank you again for your continued support and for taking the time to share your experience. We really appreciate it and hope you enjoy your home bar for many years to come!
PDF
Extremely disappointed with the service…
Extremely disappointed with the service I’ve received from Pipe Dream Furniture.
I paid nearly £4,000 for a bespoke counter for my new coffee house. Before placing the order and making payment, communication was brilliant — I was receiving replies within the hour. Unfortunately, since they received my money, the experience has been completely different.
I have now sent FOUR emails over FOUR days, all of which have been completely ignored. I’ve also called and been promised that the information and instructions I desperately need would be sent over. I was initially told I’d have them by the end of the day, then on another call I was assured I’d receive them within the hour. Still nothing.
To make matters worse, I’ve now had THREE different joiners come out to try and assemble the counter. All three have said that there appear to be pieces missing and that they cannot properly assemble it without the correct information/instructions from Pipe Dream.
This is a nearly £4,000 product and a major part of a coffee house I am trying to open. I’ve wasted time and money arranging joiners, and my opening preparations are now being affected simply because I cannot get anybody from the company to respond.
What I find most frustrating is how quickly my messages were answered when I was looking to purchase, compared with the complete silence now that they have my payment.
I completely understand that businesses get busy and mistakes happen. Had somebody simply replied, explained the situation and helped me resolve it, I would have been understanding. Ignoring four emails over four days while I’m left with a £4,000 counter that three professional joiners have been unable to assemble is simply unacceptable customer service.
I’m still waiting for somebody to actually help me resolve this. I will update this review if the situation is rectified, but as things currently stand, I absolutely cannot recommend Pipe Dream Furniture based on the aftercare I’ve received.
26. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pipe Dream Furniture
Thank you for taking the time to share your experience. We are genuinely sorry to hear how frustrating this has been, particularly with your coffee house opening preparations depending on the counter being assembled.
We completely understand your frustration, and we are sorry that you were left waiting for a response after being given specific timescales for when the information would be sent. Regardless of how busy we may be, we appreciate that you should have received an update rather than being left chasing us.
With regards to the assembly, we would like to clarify that this is a bespoke counter that was designed specifically around your requirements. As with any bespoke piece, the design, individual components and assembly method are specific to the finished installation rather than being a standard off-the-shelf unit with generic instructions. We appreciate that this can make the assembly process more involved, particularly where a joiner has not been involved with the design or manufacture of the piece.
That said, if there is any uncertainty regarding the components or how the counter is intended to be assembled, it is our responsibility to provide the necessary information and support. We certainly do not want you having to arrange multiple joiners simply to establish how the bespoke counter should go together.
We are sorry that your experience after placing the order has not matched the level of communication you received beforehand. That is not the experience we want our customers to have, and we appreciate that, given the importance of the counter to your new coffee house, the delays have been particularly disappointing.
We remain committed to helping you get the counter correctly assembled and will work with you to clarify the design, components and assembly requirements so that this can be resolved as quickly as possible.
We hope that once everything is correctly assembled and in place, you will be able to enjoy the bespoke counter we have made for your coffee house.
PDF
Very pleased with the quality
I was a bit skeptical because they are expensive but my shelves arrived well packaged and within 8 days. They look really solid and well shaped and smooth. The fittings look strong and well made. Just got to find an handy person to help me out them up as they are very large and heavy!! An easy way to shop for what just I wanted. Really pleased with them.
22. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pipe Dream Furniture
Thank you so much for your lovely review! We’re really pleased to hear that you’re happy with the quality of your shelves and that they arrived safely, well packaged and within the expected timescale.
We completely understand your initial hesitation regarding the price, but it’s fantastic to hear that once they arrived, you could see the quality in the materials, finish and fittings. Our shelves are made to be solid and durable, so the larger sizes can certainly be a bit of a challenge to handle and install!
We hope you find the perfect helping hand to get them up on the wall, and once they’re in place, we’re sure they’ll make a fantastic feature. Thank you again for choosing Pipe Dream Furniture and for taking the time to share your experience with us.
PDF
Very high quality, and arrived quickly, thanks!
Purchased 3 custom-made shelves for my new office.
Arrived on time, in perfect order, and of very high quality.
So much so that I've now started an order for a custom storage rack.
Very happy with my shelves, thank you!
23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pipe Dream Furniture
Thank you so much for your fantastic review!
We’re delighted to hear that your three custom-made shelves arrived safely, on time and to the high standard you were hoping for. It’s especially lovely to hear that you’re so pleased with them that you’ve already started an order for a custom storage rack!
We really enjoy creating bespoke pieces to suit each customer’s individual space and requirements, so it’s great to know we were able to provide exactly what you needed for your new office.
Thank you again for choosing Pipe Dream Furniture and for coming back to us for your next project. We really appreciate your support and look forward to creating your custom storage rack!
PDF
Reclaimed Scaffold Board Shelves with…
Reclaimed Scaffold Board Shelves with Copper Elbow Shape Brackets | Reclaimed Timber Style
Wood Colour: Medium Oak
Love the quality of these shelves so much, excellent product & delivery in time expected
Love them so much I’m ordering more for the kitchen
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pipe Dream Furniture
Thank you so much for your lovely review!
We’re delighted to hear that you love the quality of your reclaimed scaffold board shelves and that they arrived within the expected timeframe. It’s fantastic to know they’ve worked so well for you that you’re already ordering more for your kitchen!
We really appreciate your support and look forward to creating your next set of shelves. Thank you again for choosing Pipe Dream Furniture!
The default position of Pipe Dream is…
The default position of Pipe Dream is blame the couriers. They lied to me repeatedly and accepted no responsibility for making mistakes. I paid for next day delivery and it arrived a few days later. Cost me money.
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pipe Dream Furniture
Thank you for taking the time to leave your feedback. We are sorry to hear that you were disappointed with the delivery of your order and appreciate how frustrating it is when a delivery does not arrive within the expected timeframe, particularly when a next-day service has been paid for.
We would, however, like to clarify that it is not our intention or our default position to simply blame the courier. Where an issue has been caused by a third party, we believe it is important to be transparent with our customers and provide the relevant information so they understand what has happened. This is not intended to avoid responsibility, but rather to explain the circumstances accurately.
We fully accept that the order was not delivered within the next-day timescale selected, and we understand the frustration this caused. Where a courier has failed to meet the service paid for, we will raise this with them and provide our customer with the information we receive, rather than making assumptions or giving an explanation that we cannot substantiate.
We are sorry that your experience left you feeling that we were not taking responsibility. That is certainly not the level of customer service we aim to provide, and we appreciate you bringing your concerns to our attention.
PDF
Poor quality products.
Paid for next day delivery: didn’t arrive. They refunded this. Product then arrived: damaged. I was told that if I wanted a refund I would have to pay to return the item so I opted for replacement. This was also damaged. Very poor quality of wood used and poor customer service. I received an apology, clearly AI generated response and eventually, after two weeks I got my refund. Would not recommend.
22. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pipe Dream Furniture
Thank you for taking the time to leave your review. We are genuinely sorry that your experience with your order fell below the standard of service and quality we aim to provide.
We completely appreciate how frustrating it must have been for the original delivery not to arrive within the expected timescale, particularly after paying for a next-day service. As the next-day delivery service was not fulfilled, the delivery charge was refunded to you.
Unfortunately, the first item subsequently arrived damaged. When you contacted us, we offered a replacement as an alternative to returning the item for a refund, and we are very sorry that the replacement also arrived with damage. We appreciate that having two deliveries affected in this way is extremely disappointing and understandably impacted your overall experience.
With regard to the wood quality, our products are handmade using natural timber, which can have variations in grain, knots, colour and character. However, damage caused during transit is not something we expect our customers to receive, and we do take these issues seriously.
We are pleased that, following further communication, your refund was ultimately processed. We do, however, apologise that it took longer than you expected to reach that resolution.
We are also sorry that our previous response came across as impersonal or AI-generated. Our customer service team do draft communications themselves, by reviewing your order and any resolutions provided. We understand that, when you are dealing with an issue, you want to feel that someone has genuinely listened to you rather than receiving a generic response. This is why the written response is well structured and professional.
We fully accept that the combination of the delivery issue, damage to both items and the time taken to resolve the matter has left you disappointed. This is certainly not the experience we want for our customers, and we will take your feedback on board.
PDF
Table and chairs
Ordered a lovely table and chairs,it’s so lovely ,
5. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pipe Dream Furniture
Thank you so much for your lovely review! We’re delighted to hear that you’re so pleased with your new table and chairs. It’s always wonderful to know that the finished pieces are exactly what you were hoping for and that you love them as much as we enjoyed making them.
We really appreciate you choosing Pipe Dream Furniture and taking the time to share your experience with us. We hope you enjoy your new table and chairs for many years to come!
Thank you again for your kind words and for your support.
PDF
Easy ordering process
Easy ordering process, delivered as expected. Quality of shelving system is actually much better than anticipated.
Thank you for your customer service assistance.
11. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pipe Dream Furniture
Thank you so much for taking the time to leave us such a lovely review!
We’re delighted to hear that you found the ordering process straightforward, your shelving system arrived as expected, and, most importantly, that the quality exceeded your expectations. We put a great deal of care into making our products in-house, so it’s fantastic to hear that this came through when you received your shelving.
It’s also wonderful to know that our customer service team were able to assist you along the way. We really appreciate your kind words and your support, and we hope you enjoy your shelving system for many years to come.
Thank you again for choosing Pipe Dream Furniture!
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.