Avoid this company if at all possible
Simply put we consider that The Pinball Centre is NOT a trustworthy supplier.
We Purchased a playfield replacement decal that their listing quoted as clear
The ad CLEARLY (pun intended) states "Perfect Fit! Insert areas are clear with text."
After cutting to fit we peel back the white backing and guess what they are NOT Clear!
They are solid white, NO chance of seeing the colour of Inserts Just horrible mono colour white, this makes the playfield look totally false.
Obviously, a misprint at manufacture we think so we contacted Pinball centre asking for a replacement, this was their reply
> HI,
> sorry you have right, but we have only this style
> i take out on description that clear areas
> if you not like send it back we refund return shipping
> Thanks
> Marco
But as all P'Bers know once the backing is off you are committed to fit and lay the playfield.
It would seem that the Pinball centre sold this to us knowing of the issue.
Next message we get is: -
“i can give yopu 50% discount if you not can send it back
Protection you always must made on this Foil with Clearcoat or Protector
let me know thanks
Marco”
We are most definitely unhappy with this but it’s on the deck what else can we do?
Then the final insult from this company we paid 160euro & we get back 61euro as50% refund!
So, in conclusion pinball centre sells Low quality products and mis-represents its products and is unwilling to correct or honour its mistakes or as in our case reprint its mistakes.
Their idea of customer service is to offer a low-ball partial refund and then can’t even be honest enough to honour this in full as agreed.
With hindsight being 20/20, I wish we had read the trust pilot reviews before, as we would not have dealt with them.
PLEASE TAKE THIS REVIEW as a warning of what to expect when dealing with company.
We would strongly suggest that you Do not buy from this company.
29. elokuuta 2022
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