PH TRAVEL LTD Arvostelua 

The booking process was incredibly easy and Michael provided excellent support when needed. Will be using again! Thank you!

I was helped by Demi to purchase a flight to Japan. It was for my daughter and he was very helpful making sure we both had the information. He was also patient and explained what was happening well. He found me a good deal and that worked for our restricted dates.

Very helpful and super easy to work with!

I’m very satisfied with the service, especially the agent Mr. Mac he’s very helpful , keep it up 😊

Amber was very helpful

Amazing experience booking with getaflight. Customer service is amazing. Michael dealt with my package booking and everything was so easy and perfect.

Thank you Mack for great customer service, couldn't recommend this company enough, 5 stars!

Great service from Alina

Thank you Ryan great service

Alina was great over the phone

Amber was great, good customer service

From start to finish, my experience with this company was terrible.

When I first booked, I was told my original flight had sold out and that I would need to pay a higher price for an alternative. However, the exact same route was still being advertised on their website at the original price I had already paid.

Things then got much worse. I received an email directly from the airline informing me that my flight had been cancelled. I completely understand that cancellations are the airline’s responsibility, but because I booked through an agency, I contacted them for assistance. I was told I would automatically be rebooked onto a new flight.

The replacement flight they booked me onto was impossible for me to catch because I was on a cruise that wasn’t due to arrive until after the flight had already departed. When I contacted the airline, they correctly explained that my contract was with the travel agency and that they could only offer the replacement flight selected by the agency.

I repeatedly contacted the agency for help. Initially, they told me I could change to a suitable flight for an additional £700, but when they attempted to process the payment, they claimed that flight had suddenly “sold out” as well. They then advised me to wait until the following day – the day before I was due to travel – only to tell me that my options were either to accept a refund of whatever amount the airline decided to provide (which would have been only a fraction of the cost of buying a new ticket myself) or to upgrade to business class by paying an extra £7,000.

At no point did they take responsibility or make any genuine effort to resolve the situation, despite the fact that I had booked through them specifically so they could manage issues like this.

In the end, they left me stranded in another country with no practical solution.

Overall, this was an appalling experience. I would strongly advise anyone considering booking through this company to think twice.

Amazing service. Adam got my issue solved in seconds and it was very straight forward!

Charles was really good with helping us when we had a issue with the booking

Beware and stay away. PH Travel Ltd may withhold your refund forever even when the airline confirms you are eligible for a full refund!

Extremely disappointing experience with PH Travel Ltd.
My flight was affected by regional instability, and the airline confirmed that departures during this period were eligible for a full refund. Despite this, PH Travel Ltd only offered a partial refund, applied unclear fare rules, deducted an admin fee, and refused to pass through the airline’s full refund.

Their own email confirms they were acting as the airline’s agent, so they should not be withholding money the airline has made refundable.

Expedia refunded another flight on the same dates with the same airline in full, which makes PH Travel Ltd’s position even harder to justify.

Worse still, they have not even processed the partial refund they offered. I would strongly warn others against booking with them, especially if you need proper support during disruption or crisis.

Excellent customer service Micheal

brilliant service and michael was very helpful

Organised company and Amber phoned as soon as booked to confirm