I've been buying labels from them for the second year. And they are been genuinely amazing! For the price you've got plenty. And maybe just one or two ever flaked off because all of the laundry an... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Easy to order on the website. The process is straightforward and clear. The delivery was quite fast despite being sent from France. The quality is great, the stick-on labels don't move an inch, ev... Näytä lisää
Ho effettuato il primo ordine il 9 settembre. Non avendo ricevuto le etichette, il 23 settembre ho contattato l'assistenza chiedendo la rispedizione. Ad oggi, 4 ottobre, il materiale non è ancora arri... Näytä lisää
- Petit-Fernand website easy to navigate - Can customise stickers/labels to your liking - stickers/labels do not come off items easily which is great especially for my wee one who’s at Nusery and... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Petit-Fernand
Yrityksen kirjoittama
Petit-Fernand, based in France, was founded in 2012 by two parents, to be an ideal partner in your everyday life. Our customisable labels and products assist you on your little and big events, at home or at school.
Find out on www.petit-fernand.co.uk our customisable labels with solvent-free ink for clothes, school supplies and other items. Also discover our isothermal water bottle, our BPA-free lunchboxes and mugs for all your daily breaks.
Find out on www.petit-fernand.co.uk our customisable labels with solvent-free ink for clothes, school supplies and other items. Also discover our isothermal water bottle, our BPA-free lunchboxes and mugs for all your daily breaks.
Yhteystiedot
13 rue George Barres, 33000 , Bordeaux, Ranska
- +44 203 445 0958
- contact@petit-fernand.co.uk
- petit-fernand.co.uk
4,3
Erinomainen
13 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Terrible customer service
Some of the labels were missing from the order. I contacted customer service and was told to send photo evidence. It's very difficult to take photos of something that is missing... I ended up having to take photos of every page to show that the labels were not there. I then had to do this again as they couldn't find the photos I had previously sent. They agreed to a refund but didn't refund the correct amount. I contacted them about this but they then asked me to send more photos of the missing labels. In the end I gave up, as it was taking too much time.
The labels that we did receive were good quality, but this company has shocking customer service. I would definitely avoid them in the future!
They also sent us some Christmas stickers as a gift. Which is completely pointless as it's January! I'd rather have received the labels which I paid for.
Please don't reply and say 'please contact us to resolve this'. As I've tried to resolve this with your team on a number of occasions but had no luck.
13. tammikuuta 2025
Vastaus yritykseltä Petit-Fernand
Hi Jen,
Thank you for your feedback. We are truly sorry for the inconvenience you’ve experienced.
Please note that the requests for photos you received were automatic responses from our system. Our team later reached out to you for more details, as it's important to fully understand the situation in order to provide the best support. We offered to send the missing labels again, but you chose the refund option, which we promptly processed.
We haven’t received any further complaints other than the initial issue, so we are unclear about the claim regarding the incorrect refund amount. We would be happy to look into it. However, there’s no need for you to contact us again. We will reach out to you directly to clarify the situation.
Regarding the Christmas stickers, these are a special bonus gift we send to all our customers. They change periodically, and many of our customers enjoy receiving them.
We apologize once again for the frustration this has caused. We will be in touch to ensure everything is resolved.
Best regards,
Chiara
Petit-Fernand 💖
Great company with really good customer…
Great company with really good customer service. I did have an issue with a lost order. It was quickly resolved and a replacement shipment was made.
Product is fab and we have been using these labels for a few years now and keep coming back for more. I love that they can be customised to the individual.
8. tammikuuta 2025
Vastaus yritykseltä Petit-Fernand
Hi Helen,
Thank you so much for your feedback! We’re glad to hear you had a positive experience with us.
Looking forward to seeing you again soon!
Chiara, Petit-Fernand 😊
These labels are the best I've bought…
These labels are the best I've bought they stay on once put on clothes until I took them off I have had them on clothing for over a year
9. tammikuuta 2025
Vastaus yritykseltä Petit-Fernand
Hi Alison,
I truly appreciate your kind words! We’re always striving to improve, and your feedback helps us immensely.
Thank you for sharing your thoughts!
Chiara, Petit-Fernand 🌟
Vastaus yritykseltä Petit-Fernand
Hi Margaret,
Thank you for taking the time to share your feedback. We’re happy you enjoyed your experience with us!
We can’t wait to welcome you back!
Chiara, Petit-Fernand 💖
Very pleased with this product
Very pleased with this product, labels stay on garments through wash and dryer, very happy, will buy again.
23. joulukuuta 2024
Vastaus yritykseltä Petit-Fernand
Hi, thanks for your amazing feedback! We're so happy to know you were satisfied with your order 💖.
Chiara, Petit-Fernand
So good washed and tumble dried and…
So good washed and tumble dried and still in perfect condition. Will definitely be investing in more over the years
6. tammikuuta 2025
Vastaus yritykseltä Petit-Fernand
Hi Vivien, we’re so happy to hear you’re pleased with everything! Thank you for the fantastic review 🌟.
Chiara, Petit-Fernand
Really great and super easy to use
Really great and super easy to use. My sons first stickers are still on two years later
8. tammikuuta 2025
Vastaus yritykseltä Petit-Fernand
Hi, we’re so glad you had a great experience! Thank you for sharing your positive thoughts with us 🙏.
Chiara, Petit-Fernand
They sent me someone else's stickers
They sent me someone else's stickers. The replacement ones seem fine but they arrived about 3 weeks after I ordered them. I needed them for a children's camp and they didn't arrive in time. I would not expect a small simple order to take 3 weeks. Polite customer service but no refund or discount was offered. Dissatisfied customer.
5. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petit-Fernand
Hi Rebecca,
We sincerely apologize again for the mix-up with your order and the delay in delivery. We understand the inconvenience this caused, especially with the timing for the children's camp. While we’re glad the replacement arrived, we truly appreciate your feedback and will work on improving our service.
Please contact us directly via email so that we can provide you a bettere experience for the future. Unfortunately, we do not have all the order details here.
Chiara, Petit-Fernand
Execellent customisable stickers that stick.
I am a repeat buyer of the stick on labels. They stick well and survive the dishwasher and washing machine. My children enjoy designing them and I enjoy the good price and quick delivery. Highly recommend.
5. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petit-Fernand
Hi Kate, we appreciate your thoughtful feedback! It’s amazing to hear you’re happy with your order. Looking forward to serving you again 😍.
Chiara, Petit-Fernand
I always use Petit-Fernand when…
I always use Petit-Fernand when purchasing name labels for my kids school clothes etc. The stickers stay on so well, even repeatedly going through the washing machine. Lots of options when designing and good delivery time.
7. tammikuuta 2025
Vastaus yritykseltä Petit-Fernand
Hi Sarah, thank you for your thoughtful feedback! We're so happy you loved your order and had a smooth experience 😍.
Chiara, Petit-Fernand
Customer Service excellent
Having received some labels I was disappointed that the perforations were not cut through so labels were spoilt when releasing from background BUT after my first review the company contacted me and sent me replacements. Excellent service and new labels were perfect. Really impressed with company.
10. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petit-Fernand
Hi Nancy, thank you so much for your positive feedback! We’re thrilled to know you loved the product and service 😊.
Chiara, Petit-Fernand
Vastaus yritykseltä Petit-Fernand
Hi Patrycja, we’re so happy you’re satisfied with both the product and our service! Your review means a lot to us 💖.
Chiara, Petit-Fernand
Absolutely brilliant, will be back!
Absolutely brilliant.
Stickers arrived quickly and are of great quality.
Love the little booklets they come in (which are easy to store away and also means I won’t lose/ misplace any sheets) and the kids loved the extra Christmas stickers included.
Would highly recommend and will re-order in the future when these name stickers run out.
7. tammikuuta 2025
Vastaus yritykseltä Petit-Fernand
Hi Darryl,
Thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear that you loved the stickers and the little booklets—they're designed for easy storage and to keep everything organized! We’re also glad the kids enjoyed the extra Christmas stickers! 🎄 Your recommendation means a lot to us, and we look forward to serving you again in the future when it’s time to reorder.
Best wishes,
Chiara, Petit-Fernand
Vastaus yritykseltä Petit-Fernand
Hi Kate,
Thank you for your feedback! I'm glad to hear that you found the ordering process easy and that everything met your expectations. 😊
Best,
Chiara
Petit-Fernand
Great customer service
Easy to place order, customer service great as needed to amend order. Speedy delivery.
Labels seem great, do easy to use for my father in law in care home.
3. tammikuuta 2025
Vastaus yritykseltä Petit-Fernand
Hi Kerry,
Thank you so much for your wonderful feedback! 😊 We're delighted to hear that you found our ordering process easy and that our customer service was able to assist you with your amendments. It's fantastic to know that the labels are working well for your father-in-law in the care home.
We appreciate your support and look forward to serving you again soon!
Best wishes,
Chiara
Petit-Fernand
Vastaus yritykseltä Petit-Fernand
Hi Yvonne,
Thank you for your feedback! We're glad to hear you found our selection great and ordering easy. 😊 If you need anything else, feel free to reach out!
Best,
Chiara, Petit-Fernand
I am leaving a very mixed review
I am leaving a very mixed review. I Have used the Company many times to order both the iron-on clothing labels and stick-on shoe labels. Although delivery has been on slow side I have always been very happy with product quality. However, I placed an order approx 3 weeks ago now and it still hasn't arrived. I had a text from a lady in Manchester 10 days ago saying that she had been sent my order with (of course) my childrens name visible and my phone number (surely a GDPR breach?). When I called Petit Fernand to ask what was going on (about 7 days ago) they seemed to know about the problem already. They apologised and offered to repost my labels (which have still not arrived) and they did also offer me a discount code for the future. This morning I received an envelope from Petit Fernand.... containing someone elses labels!!! The Company currently seem to be experiencing a multiple shipping failure and breach of GDPR. And if so, why did they not contact me upon realising the problem
3. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petit-Fernand
Dear Laura,
Thank you for taking the time to share your feedback regarding your recent experience with Petit Fernand. We sincerely apologize for the inconveniences you have faced, and we appreciate your understanding as we work to resolve these issues.
We want to assure you that as soon as we were made aware of the mix-up with the labels, we took immediate action to resend your correct order. We understand that errors can occur, and we are truly sorry for any frustration this has caused you.
We understand that the delay in receiving your order and the mix-up with someone else's labels have been disappointing. We strive for high standards in our service and are actively working to rectify these issues to prevent them from happening in the future.
Once again, we apologize for any inconvenience you have experienced and appreciate your patience as we address these matters. If you have any further questions or concerns, please do not hesitate to reach out to us.
Best regards,
Chiara, Petit-Fernand ☀️
Vastaus yritykseltä Petit-Fernand
Hi Lauren,
Thank you so much for your kind words! We're thrilled to hear you love our designs and find them easy to use. 😊
Best,
Chiara, Petit-Fernand
Fantastic name tags
The name tags came quickly and well packaged. The quality and print is amazing the best I have had. Would definitely recommend these.
2. tammikuuta 2025
Vastaus yritykseltä Petit-Fernand
Hi Elizabeth! We’re overjoyed to hear your positive thoughts! Thank you for choosing us! 🍀 Warmly, Chiara, Petit-Fernand
I like the garment stickers
I like the garment stickers .
First I ordered them but they didn’t arrive must have got lost in the post . After notifying you , you sent me the same stickers for free and they arrived promptly. I was very pleased with the stickers .
2. tammikuuta 2025
Vastaus yritykseltä Petit-Fernand
Hi Susan! We appreciate your positive message! Can’t wait to serve you again! 🙌 Thanks, Chiara, Petit-Fernand
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