Excellent customer service, quick delivery, a great range of products and very competitive prices! What really sets Pet Direct apart is their proactive approach to customer service. They’ve called me... Näytä lisää
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Fast, my cat 🐈 cory loves ❤️ their creamy chicken 🐔 😋 puree cat treats by M-Pets that comes with a great sz spoon to squeeze and handfeed onto which I love as I don't get bits of food flicked onto... Näytä lisää
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I have previously purchased my fur baby's prescription food via another online vet store, but recently decided to make an order with Pet Direct following seeing an ad for them online. The price was b... Näytä lisää
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I recently purchased a product I realised I didn’t need to operate my microchip pet door (the hub) and with no questions asked I returned the product for very speedy refund. That is amazing understand... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Petdirect is proud to be New Zealand’s #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, accessories, toys, and healthcare solutions for cats and dogs. From everyday essentials to premium products, we’ve got everything your pet needs, backed by our expert advice and unmatched customer care. We’re not just a pet store; we’re here to help enhance the lives of pets and their owners. Our easy-to-navigate online store offers a seamless shopping experience with free shipping across New Zealand for orders over $79, including rural delivery, so your pet's favourite products arrive right to your door. Our loyalty programme, Pet Perks, exclusive discounts, and special anniversary treats, making each shopping experience rewarding. In addition to our online services, we’ve recently opened our first physical store in Takapuna, Auckland, where pet parents can enjoy a hands-on shopping experience, including a unique treat bar for dogs. At Petdirect, we believe in supporting pet owners with more than just products—we’re here to provide expert advice, tips, and guidance from our in-house veterinarians and partners like Mark Vette, New Zealand's leading dog trainer. As a brand, Petdirect is committed to responsible pet ownership and animal welfare, ensuring that every product we sell is safe, trusted, and loved by pets across New Zealand. Whether you’re shopping for your furry friend’s daily needs or something special, you can count on us for quality, value, and a genuine love for pets. Join the Petdirect family today and discover why we’re New Zealand’s favourite pet supply store!
Yhteystiedot
40 Jomac Place, 1026, Auckland, Uusi-Seelanti
- 0800 200 240
- support@petdirect.co.nz
- petdirect.co.nz
5,0
Erinomainen
2 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 66 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Fast delievey and good pricing compared…
Fast delievey and good pricing compared to buying from a vet clinic
13. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Zoe,
What fantastic feedback to receive! We're thrilled that you're enjoying our speedy delivery and competitive pricing - it's exactly what we aim for. We'd love to see you again soon!
Warm regards,
Ngā Mihi The Petdirect Team 🐾
Super fast delivery great price!
Super fast delivery, products in perfect condition and at a great price too
6. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Sarah!
What a fantastic review, thank you so much! We're thrilled you received your order quickly and that everything arrived in excellent condition. Your kind words mean the world to us and we really appreciate you choosing Petdirect 🐾
We'd love to see you again soon. If you ever need anything else for your furry friend, we're here to help!
Ngā Mihi
The Petdirect Team
Very easy to order and great prices
Very easy to order website with a very good range at very good price and quick delivery with excellent communication and free delivery over $100
7. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Roger!
Thank you so much for this wonderful review! We're thrilled you found our website easy to navigate, loved our fantastic range and competitive prices, and appreciated our speedy delivery and clear communication. Your kind words mean the world to us! 🐾
All the best,
Ngā Mihi The Petdirect Team
Great service and fast delivery
Great service and fast delivery. I am very impressed with the fact that their free delivery applies to rural areas too. Their specials are always the best price I can find among all the retailers and they stock a wide range of products.
11. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Brigette,
What wonderful feedback, and thank you so much for taking the time to share your kind words about our exceptional service!
It's customers like you that make seeing you so rewarding, and we look forward to continuing to provide the wide range of quality products you love.
Aroha nui,
Ngā Mihi The Petdirect Team 🐾
Trustworthy
Trustworthy, prompt follow up and assuring. I am not local and bought through the website resulting in anxiety from on time delivery however customer service is assuring and kept following up. Thanks great service. Thank you
9. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Ng,
We're so grateful for your wonderful feedback! 🐾 It's fantastic to hear that our team could put your mind at ease and keep you updated throughout the delivery process. Seeing you worry-free is exactly what we're here for, and we're thrilled we could provide that reassurance for you.
We look forward to seeing you again soon!
Ngā Mihi
The Petdirect Team 🐱🐶
Easy to use for reordering Jimmies…
Easy to use for reordering Jimmies requirements.
Prices are usually lower.
Delivery excellent.
6. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Judy!
What a kind review, thank you! We're thrilled that reordering Jimmy's essentials through Petdirect is so straightforward for you, and we're particularly delighted to hear our competitive pricing and speedy delivery have hit the mark. Your furry friend is in excellent hands with us! 🐾
Warm regards,
Ngā Mihi The Petdirect Team
Their range of products is extensive…
Their range of products is extensive and well priced. Their customer service is exceptional and delivery of my order is generally overnight.
Cannot find a fault in any of my dealings with this Company.
7. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Mike,
What a wonderful review, thank you so much! We're absolutely thrilled to hear you're happy with our comprehensive product range, competitive pricing, and speedy overnight delivery. Your kind words about our customer service team mean the world to us, and we're delighted we could see you so well. 🐾
We look forward to seeing you again soon!
Ngā Mihi
The Petdirect Team
Vastaus yritykseltä Petdirect
Kia ora Leanne,
What fantastic feedback to receive! We're thrilled you found our prices competitive and that your order arrived promptly. Your kind words truly make our day, and we can't wait to see you again soon.
With warm regards,
Ngā Mihi The Petdirect Team 🐾
Pet Direct Is Best.
Pet Direct never disappoints me. The customer service is fantastic, the product range is excellent, and the prices very competitive with other similar outlets - frequently unbeatable with their prices. Their online shopping portal is easy to navigate, and their delivery service is always prompt. And my cats love their delivery boxes!
1. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Glenys 🐱
What a fantastic review, thank you so much! We're thrilled to hear that you and your feline friends are enjoying everything from our thoughtful product range to those iconic delivery boxes. Your kind words about our service and prices really mean the world to us, and we can't wait to see you again soon!
Ngā Mihi
The Petdirect Team 🐾
I love how there are discounts that you…
I love how there are discounts that you can choose from to apply to your order.
Great range of food and products and quick delivery.
6. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora A J P,
What a wonderful review, thank you so much! We're thrilled you're loving our flexible discount options and fantastic product range. Your kind words about our speedy delivery absolutely made our day, and we can't wait to see you again soon. 🐾
Warm regards,
Ngā Mihi The Petdirect Team
Love the place.100% worth it with free…
Love the place.100% worth it with free shipping and the competitive prices. I definitely recommend you to others
7. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Matt,
Kia ora for the fantastic feedback and for recommending Petdirect to others! We're thrilled you're loving our competitive prices and free shipping options, and we're stoked to see you've had such a positive experience with us. Your kind words truly mean the world to our team, and we can't wait to see you again soon! 🐾
Ngā Mihi The Petdirect Team
I made a mistake with my order and pet…
I made a mistake with my order and pet direct fixed it and had my goods the next day. I am very happy with the response and time frame
5. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Bill Andrew,
What an amazing experience to hear about! We're thrilled we could turn your mistake into a seamless solution and get your order to you the very next day. Your kind words mean the world to us, and we're so glad you're happy with how quickly we could help 🐾
Warm regards,
Ngā Mihi The Petdirect Team
Pet Direct are awesome! Highly recommend!
Pet Direct online ordering is easy and they deliver so quickly. Have been buying off them for a few years now and would highly recommend. Have only had one small mistake and they promptly sent out the correct product and said to keep or gift the incorrect product. Thank you team, great job!
From, little Amstaff, Nahla and her mumma, Emma ❤️
8. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Emma, Nahla and her mumma!
What absolutely wonderful feedback, mahalo for taking the time to share your kind words with us. We're thrilled that your Autodeliver orders arrive lightning-fast and that our team could turn that one mix-up into a positive experience for you. It's been a real privilege seeing you and little Nahla over the years, and we can't wait to keep you stocked with everything she needs. Your trust means the world to us!
Ngā Mihi The Petdirect Team
🐾❤️
Quick and reliable - every time.
Always such a quick and reliable turnaround between ordering and delivering! Brilliant!
1. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Toni,
What wonderful feedback, thank you so much! 🐾 We're absolutely thrilled to hear that you've consistently experienced speedy and efficient service with us. Your loyalty means the world, and we're committed to keeping that same fantastic standard every single time you order. We can't wait to see you again soon!
Ngā Mihi
The Petdirect Team 🐱🐶
Had the product I wanted almost half…
Had the product I wanted almost half the price of my vets. Website was easy to use and product was delivered in a couple of days.
1. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora for your wonderful feedback!
We're thrilled you found the perfect product at such a fantastic price and that our website made your shopping experience seamless. Quick delivery is something we pride ourselves on, and it's wonderful to hear we hit the mark! 🐾
Warm regards,
Ngā Mihi The Petdirect Team
Great company
Great company, great products and super fast delivery. Better than Animates any day of the week!
6. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Elizabeth!
Thank you so much for your wonderful review. We're absolutely thrilled to hear you're loving our products and that your delivery was lightning-fast! Your kind words mean the world to us, and we can't wait to see you again soon. 🐾
Warm regards,
Ngā Mihi The Petdirect Team
My go to online pet store
My go to online pet store for all my dog and cat needs - being rural i know ill get fast delivery and great prices
5. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Sam
What an amazing review, thank you so much! We're thrilled to be your trusted pet store and that we're able to support your furry family with speedy delivery and fantastic value, even out in the regions. Your loyalty means the world to us.
Ngā Mihi
The Petdirect Team 🐾🐾
Fabulous products.
Fabulous range of products. Super speedy delivery and great pricing. Keep up the awesome work.
5. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Lynda,
What a wonderful review, thank you so much! We're thrilled you're loving our fantastic range and that your delivery arrived in lightning speed. Your kind words mean the world to us, and we can't wait to see you again soon! 🐾
Ngā Mihi
The Petdirect Team
awesome quick service and delivery with…
awesome quick service and delivery with sharp pricing . My fav pet store :)
1. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Dave,
Kia ora for taking the time to leave such a wonderful review! We're absolutely thrilled you're happy with our speedy service, fantastic delivery, and competitive pricing. Your support means everything to us, and we can't wait to see you and your furry mates again soon! 🐾
Ngā Mihi
The Petdirect Team
I’ve ordered from Petdirect a couple of…
I’ve ordered from Petdirect a couple of times when I’ve needed items not available elsewhere. I am super impressed with the quick delivery service.
5. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Jo!
Thank you so much for the wonderful feedback! We're thrilled you've had such a positive experience with our speedy delivery service. We really appreciate loyal customers like you, and we're here whenever you need those hard-to-find pet essentials. 🐾
All the best,
Ngā Mihi The Petdirect Team
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