PetBackerArvostelua 

Company do very well, customer service very helpful and honest

Petbacker is very convenient app for connecting with reliable per sitters, walkers and boarders. The booking process is simple, payments are secure, and i appreciate the peace of mind knowing my pet is in safe hand. Cheers for PetBacker

Highly recommended

The customer service is very polite and the explanations are clear. The responses are really quick

La atención al cliente es inmediata y de gran ayuda. Sin embargo, a la hora de interaccionar con la app y editar servicios, etc, me resulta difícil ya que la traducción al español de las funciones de cada cosa no sé entiende muchas veces.

Excellent support team. Problems may occur by human errors but the staff is always there to assist. As a user who has stayed on the app for a year, I’m never disappointed.

He utilizado la aplicación PetBacker y quiero compartir una experiencia muy negativa que he vivido de primera mano con una amiga que contrató a un cuidador a través de esta plataforma.

El cuidador incurrió en un comportamiento gravísimo: se negaba a devolverle a sus perras si no le pagaba dinero fuera de la aplicación y, además, existen pruebas de un supuesto maltrato animal. Todo esto fue denunciado y se aportaron evidencias a PetBacker.

Sin embargo, la respuesta de la empresa fue totalmente insuficiente:
   •   No existe ningún canal de ayuda inmediata (ni teléfono ni chat en directo).
   •   Aunque se indicó explícitamente que se trataba de un supuesto maltrato animal, la aplicación solo contestó al día siguiente por correo electrónico.
   •   No contactaron por teléfono directamente con la persona afectada en un caso tan grave.

Como usuaria de la app también intenté buscar ayuda y pude comprobar cómo no hay apenas ayuda! No se puede confiar en un servicio que no ofrece garantías.

Mi recomendación es clara: no confiar en PetBacker. La falta de seguridad, verificación real y canales de ayuda inmediata puede derivar en situaciones de riesgo muy serio.

Great enough UX/UI.
With the map to estimate the location.
Some problem with didn’t get the notification from the chat.
And quite high percentage was taken off from the payment.

Muy atentos y profesionales

Horrible people it’s been 2 weeks no money yet for providing my services of pet sitting and I keep hearing oh we have to wait to hear back from finance regarding sending my money to my PayPal account and that they have to wait to hear from management and don’t say anything for days and won’t send my money and I haven’t been able to get my cats more litter or pay my other bills and it’ll almost be 3 weeks of still no money. Very evil people and don’t care to give people their money and I even explained multiple times that the owner hasn’t responded since Two months ago and that they won’t respond and they insist on waiting to hear from the owner when they know the owner hasn’t said anything since June 10 2025,its now August 14th. They still don’t respond and won’t give me my money I earned which is 809.01 and then they’ll probably delay my last payment as well which is wrong. I definitely won’t use it again after this and I’ll pay to sign up on rover instead

Vert fast service! Work great!

I have no issues with the app, works great… there are many pet sitters in my region, which is crucial for a reliable XP with the service. Much better than leaving your pet at a pet hotel

The app is user friendly. Customer service also respond very fast.

The app works really great, it's safe and I'm glad to be a part of their community. The only thing that I'd like to see improved is the quotes system, because for some jobs, like day care, it would br great if I could know how much time I will be providing the service and ajust the price accordingly! Other than that, I'm really happy with it!

Great idea, and even better realisation. I like it

Fast response with details. Thanks a lot from Khasuli and Rocky

Really good customer service team with quick response explaining everything in full detail helping you understand your concern, making you feel at ease, strongly recommend them if you have any questions/ queries:)

I have entered wrong bank details so my payment was not processed to my my account.then i contacted to service centre and told them my problem , they have understood the problem and supported me in every way and gaves me my payment back , I just want to say the service was really good