Within a few days of ordering my reformer, i got a phone call from PersonalHour, telling me they were shipping that day, and within 1-2 days, the shipping company would contact me to set up time and d... Näytä lisää
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The reformer arrived packaged very well in a crate. Minimal packaging and clean! I was very excited to get it set up, and unfortunately had a negative experience in the out of date booklet and lack o... Näytä lisää
I purchased the Zous Pro reformer in early March. It arrived within a week (Ohio to Maryland). It was well packaged, & the delivery communication was great. There was minimal assembly on my part. I sh... Näytä lisää
Reformer arrived in an amazing crate completely secure and without damage. The reformer is quite heavy and clearly well made. No instructions were included but minor assembly could be found to some de... Näytä lisää
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PersonalHour is a U.S.-based Pilates equipment brand dedicated to making high-quality, beautifully crafted reformers accessible for home and studio use. Founded with a mission to bring the Pilates experience to more people, we combine thoughtful design, customizable options, and expert support to help every customer feel strong, balanced, and inspired on their wellness journey.
Yhteystiedot
6365 old Avery Road, 43016, Dublin, Yhdysvallat
- us@personalhour.com
- personalhour.com
4,5
Erinomainen
191 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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My Nano elite is of great quality
My Nano elite is of great quality! The team at Personal hour is very responsive for questions. I am thrilled with my purchase and would highly recommend this reformer.
31. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PersonalHour Pilates US
Thank you so much for sharing this!
I’m so happy to hear you’re loving your Nano Elite. We designed it to be strong, smooth, and truly studio-grade, so knowing you can feel that quality makes me incredibly proud.
I’m also glad our team has been responsive and supportive. We believe buying a reformer isn’t just a transaction — it’s the beginning of a long relationship, and we want you to feel confident every step of the way.
Thank you for your recommendation and for trusting PersonalHour with your Pilates journey.
I love the Reformer I purchased
I love the Reformer I purchased. The Janet Elite Plus Foldable 😊
The delivery company you use Estes, unfortunately did a poor job. Their communication with me was below standards I would expect as a customer 😣
16. tammikuuta 2026
Vastaus yritykseltä PersonalHour Pilates US
Thank you so much for sharing this — and I’m truly happy to hear you love your Janet Elite Plus Foldable 😊 That means everything to us.
I’m very sorry, though, that your experience with Estes didn’t meet your expectations. While we don’t control the freight carrier’s internal communication processes, we absolutely take responsibility for the full delivery experience. If their communication fell short, that’s something we want to know and address.
We choose freight partners based on coverage and equipment safety, but feedback like yours helps us push for better service and continually evaluate our logistics partners. I’ll be sharing this internally with our operations team so it’s documented and escalated appropriately.
Most importantly, I’m glad your reformer arrived safely and that you’re loving it.
Excellent service and support
PersonalHour really goes above and beyond. Their customer support team was helpful when I had questions about customization and shipping. The reformer arrived well packaged and ready to use, and I’ve noticed a real difference in my workouts. Highly recommend for home Pilates enthusiasts.
1. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä PersonalHour Pilates US
Thank you for your review, Sammy. We truly appreciate your kind words about our team and are glad to hear the reformer is making a difference in your workouts. If there’s anything that kept your experience from being a full 5 stars, we’d genuinely love to know - your feedback helps us improve. Feel free to reach us anytime at issue@personalhour.com
High-quality Pilates equipment
I purchased a reformer from PersonalHour and couldn’t be happier. The build quality is excellent and the design is both stylish and functional. Setting it up at home was straightforward, and it feels just like using studio equipment. It’s a great investment for anyone serious about Pilates.
1. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä PersonalHour Pilates US
Thank you so much for sharing this wonderful feedback 🤍
We’re truly happy to hear how satisfied you are with your PersonalHour reformer. Knowing that the build quality, design, and overall feel meet studio-level expectations—while still being easy to set up at home—means everything to us. That balance between performance, functionality, and aesthetics is exactly what we strive for.
Thank you for trusting PersonalHour and for recognizing it as a worthwhile investment in your Pilates practice. We’re honored to be part of your journey, and we’re always here if you need support or have questions along the way.
The 4 stars is because of the heaviness of the reformer and the assembly. The. videos online are great for assembling the reformer.
The reason for the 4 stars is because of the heaviness of the reformer and if the assembly is daunting for someone who does not do that well. But , the videos online for assembly ae great!
Other than that, it is perfect!
It is beautiful as well. It is worth the trouble of putting it altogether.
So far, I am happy I took the plunge and bought it.
6. tammikuuta 2026
Vastaus yritykseltä PersonalHour Pilates US
Thank you for your thoughtful review, KG. We’re so glad you’re happy with your Janet Elite Plus and appreciate your kind words. Its weight is part of its durability and solid maple construction. Still it is also designed to still fold and unfold easily thanks to our Easy Fold feature. Enjoy your workouts!
Great customer service!
My Personal Hour reformer came quickly, but the accessories had not been included. I called customer service and they diligently worked with me to resolve the problem and get them shipped! They have answered all my questions about my new reformer setup!
6. tammikuuta 2026
Vastaus yritykseltä PersonalHour Pilates US
Thank you so much for your kind words and for sharing your experience!
I’m glad to hear your reformer arrived quickly, and I truly appreciate your patience while we resolved the missing accessories. Sometimes small packing oversights can happen, but I’m proud of our team for responding quickly and making sure everything was shipped and completed properly.
It means a lot to know that our team was able to answer your questions and support you through the setup process. Our goal is not just to deliver equipment, but to make sure you feel confident and fully supported in your Pilates journey.
Christmas gift not received.
My husband ordered one of your reformers on the 18 of December 18, 2025. It is now January 25, 2026 and I don’t have a reformer, I don’t have a delivery date. You have our money but we have nothing in return! You can’t even tell us when we should even expect any resolution. I thought I chose a good place to do business because you are located in the US. I was wrong and this is ridiculous! Buyer beware!
25. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PersonalHour Pilates US
Mary, thank you for sharing your concerns. After carefully reviewing our records, we located an On-Demand order placed by Damon Duncan on December 18. On-Demand products have an estimated production and delivery timeline of at least 8 weeks, which is clearly displayed on our website before adding to cart as well as clear in our shipping policy. Additionally, we spoke with Damon on January 7, at which time we explained that the expected delivery window for this reformer is mid-February.
We completely understand how disappointing it can be to wait for a gift, and if this model were available in stock, we would gladly have shipped it sooner. However, this order is proceeding within the stated and communicated On-Demand timeline. We remain available to assist in any reasonable way and are happy to provide updates at any time. Your reformer is currently on track for delivery around mid-February.
Vastaus yritykseltä PersonalHour Pilates US
Thank you so much for your kind words!
We’re delighted to hear that you love the machine and had an excellent service experience. Every PersonalHour reformer is designed to deliver both beauty and studio-level performance, and it means a lot to know it met your expectations.
We truly appreciate your trust in PersonalHour and are always here to support you in your Pilates journey.
I had conflicting information in…
I had conflicting information in regards to their lifetime warranty, after my first review, I was contacted by Joseph. We discussed the misinformation that I was given, and after speaking with him in length, and collaborating to improve the information going forward for customers. Usually, these days, you just get a email, stating, thanks for the information. This company went above and beyond. I highly recommend this company and product. Keep up the great work.
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PersonalHour Pilates US
Thank you, Ann - we truly appreciate your kind words and the time you took to speak with us. It means a great deal that you collaborated with us to improve our warranty communication, and we’re grateful for your trust and recommendation. Feedback like yours genuinely helps us become better for every customer.
Excellent!
I have done Pilates for 15 years with a personal studio instructor. I wanted a reformer for my home, for my husband and I. We both wanted an excellent product. I decided upon a Nano Elite Plus Large Premium Studio Reformer. It exceeded my expectations! The glide is so smooth! The quality is excellent! It looks great! Everything was timely! The price point was very good. I had not been familiar with Personal Hour before my purchase, but I am a fan! I have not tried the App, but expect good things from it!
6. tammikuuta 2026
Vastaus yritykseltä PersonalHour Pilates US
Thank you, Kim - it truly means a lot to hear this, especially coming from someone with such extensive Pilates experience. We’re delighted that the Nano Elite Plus exceeded your expectations in quality, performance, and value, and we’re grateful to have you as part of the PersonalHour community.
The quality of the reformer far…
The quality of the reformer far exceeded my expectations. It is an incredibly well built product and comes with tons of extra accessories. However it didn't come with installation instructions, which was frustrating. The installation videos online were all of slightly different models and very confusing.
24. joulukuuta 2025
Vastaus yritykseltä PersonalHour Pilates US
Thank you, Ashley - we’re really happy to hear the reformer exceeded your expectations. We appreciate your feedback on the instructions and are actively improving both our written guides and installation videos to make everything clearer and easier.
I love the quality but how can someone…
I love the quality but how can someone ship orders without instructions to put it together. No parts list. A lot of guessing about what goes where and finally to top it all one leg came broken- it was loose in the packing.
I am anxious to use it and now the bootstrap is not installing. The customer service replies and that’s a good thing but how can a manufacturer not have QC before shipping no parts list and no instructions. Never seen this before.
30. joulukuuta 2025
Vastaus yritykseltä PersonalHour Pilates US
Thank you, Azita, for sharing your experience, and we’re really happy to hear you love the quality of the reformer.
Our assembly instructions are available on our website, and we agree that including clear paper instructions and a parts list in the box is important - this is something we’re actively working to improve.
We’re very sorry for the issue you encountered. We do perform quality checks before shipping, and your feedback helps us strengthen this even further.
If you need any assistance at all, please don’t hesitate to reach out; we’re here to help!
BEST customer care AND quality equipment!
I really want to highlight how incredibly helpful Mark was throughout my experience. He was the only person I needed to speak with regarding an issue (which was actually with the delivery service — not PersonalHour), and he handled everything with so much ease and care. He validated every step of my request and genuinely took the time to work through the third-party service with me, which made a stressful situation feel totally manageable.
Mark was prompt, communicative, and honestly just the easiest, most pleasant person to talk to. Because of that alone, I would recommend this company a million times over for customer service.
And then there’s the equipment… I am absolutely obsessed with my Cadillac Reformer combo unit. I’ve been teaching Pilates for over a decade, and this is truly one of the most functional, elite pieces of equipment I’ve ever used. Everything fits together seamlessly, the springs are incredibly high quality with excellent resistance, and it feels genuinely commercial-grade — even in a home setting. If I had a full studio space, I wouldn’t hesitate to order exclusively from them.
Top-tier service and top-tier equipment. ❤️
8. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PersonalHour Pilates US
Thank you, Paige - your words truly mean the world to us. We’re so glad Mark was able to support you so thoughtfully and turn a stressful situation into a smooth experience, and we’re honored by your trust. Hearing such high praise for the Napolie from an experienced instructor is incredibly meaningful to our entire team.
Very good communication and immediate…
Very good communication and immediate problem resolution. Also seems to be a very high quality piece of equipment. 9
25. marraskuuta 2025
Vastaus yritykseltä PersonalHour Pilates US
Thank you, Kathy - we’re glad to hear you had a smooth experience with our team and that the quality of the equipment stands out. We truly appreciate your feedback.
Great Reformer, Installation not ideal
The shipping and delivery were fast and great. The compact packaging of the reformer was very nice. Unloading it was simple. Putting it together not so much as there were no installation/assembly instructions for the specific reformer I purchased (Janet Elile Plus). I found instructions for other Janet models but there were so many differences. What was advertised as 15 minute set up took me over 3 hours to figure out.
Using the reformer has been good. Simple and easy to fold down and up, high quality parts, and I can workout way more often than going to a studio. I do recommend.
23. joulukuuta 2025
Vastaus yritykseltä PersonalHour Pilates US
Thank you, Emily - we’re glad to hear you had a great delivery experience and that you’re enjoying the quality, foldability, and day-to-day use of the reformer. We appreciate your feedback on the assembly instructions for the Janet Elite Plus and are actively improving model-specific guides to make setup clearer and faster.
Wrong star knobs for machine were…
Wrong star knobs for machine were shipped. Great customer service, although I'd prefer to talk to someone on the phone, but on such an expensive piece of equipment this should not happen.
16. joulukuuta 2025
Vastaus yritykseltä PersonalHour Pilates US
Thank you, Jody - we appreciate you sharing this and we’re glad our team was able to help. We’re sorry for the incorrect part and agree that this should not happen, especially on a premium product. Your feedback helps us further strengthen our quality checks.
Love my reformer
Love my reformer! It has been wonderful to have a workout at home. It is a gorgeous piece of equipment, so smooth!
Any recommendation
Is better set up instructions!
19. joulukuuta 2025
Vastaus yritykseltä PersonalHour Pilates US
Thank you so much for your kind words—we’re truly happy to hear how much you love your reformer and that it’s been such a great addition to your home workouts. Knowing you find it smooth and beautiful means a lot to us.
And thank you as well for the feedback on setup instructions. You’re absolutely right—clear setup guidance is important. We’re actively improving our instructions and adding more model-specific setup videos and step-by-step guides to make the experience even easier for future customers.
If you ever need help with setup or have any questions, please don’t hesitate to reach out—we’re always here to support you.
Obvious high quality equipment. Sturdy crate.
Reformer arrived in an amazing crate completely secure and without damage. The reformer is quite heavy and clearly well made. No instructions were included but minor assembly could be found to some degree on the website and looking at pictures. It helped that my wife has used such equipment previously. Overall would highly recommend.
11. joulukuuta 2025
Vastaus yritykseltä PersonalHour Pilates US
Thank you so much for taking the time to share your experience. We’re very happy to hear that your reformer arrived safely, securely crated, and that the quality and craftsmanship stood out to you. Knowing you find it sturdy and well made truly means a lot to us.
We also appreciate your honest feedback regarding the setup instructions. You’re absolutely right—clear, included instructions are important, especially for first-time users. We’re actively improving this by adding printed guides and more detailed, model-specific setup resources to ensure an even smoother experience going forward.
Thank you again for the recommendation and for trusting us with such an important piece of equipment. If you ever need assistance or have questions, we’re always here to help
I love my reformer … it is so solid and…
I love my reformer … it is so solid and smooth. Just as good or better than the reformer I use at the club. The machine came quickly. Easy to put together.
2. joulukuuta 2025
Vastaus yritykseltä PersonalHour Pilates US
Thank you so much for sharing this! We’re thrilled to hear how much you love your reformer and that it feels just as good—or even better—than the one you use at your club. That’s a wonderful compliment and means a lot to our team.
We’re also glad to hear it arrived quickly and was easy to put together. If you ever need anything at all or have questions as you continue using it, we’re always here to support you. Enjoy every workout!
Good machine, terrible customer service
The Pilates reformer I ordered arrived on time and is a great piece of equipment we use daily. But customer service is terrible. Order fulfillment of accessories is a joke. I still have not received a round carpet I ordered in July!!!! Customer service doesn’t even respond. I have been asking for a refund of the non-fulfilled accessories for months but no response. And they advertised an app that doesn’t have much content. Getting other items I ordered was like pulling teeth. Not worth the effort to deal with.
30. kesäkuuta 2025
Vastaus yritykseltä PersonalHour Pilates US
Max, I’m really sorry that this has been your experience with us, and I truly appreciate you taking the time to share it.
I want to personally reassure you that I will review your case in detail and find out exactly what happened with the missing accessories, including the round mat. This is not a common situation for us, and it’s concerning to hear that something ordered back in July was not fulfilled or clearly resolved.
Our support team typically responds within 2 business days, so the lack of response you’re describing is not acceptable and doesn’t reflect the standard we aim to uphold. I’ll be looking into why communication broke down and why this issue wasn’t escalated sooner.
Please expect an email or phone call from us shortly so we can locate the order and resolve this right away—either by completing the shipment or issuing the appropriate refund. We may ask you for your order number to speed things up and make sure nothing is missed.
Regarding the app, thank you for that feedback as well. We are actively expanding content, and your comment is noted as part of that improvement process.
I’m glad to hear the reformer itself has been a great piece of equipment and is being used daily, and I’m genuinely sorry that the post-purchase experience around accessories and support fell short. We’ll make this right
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