Personal Alarms from Age UK Trading Arvostelua 

While I cannot fault the customer service provided by Age UK and the response provided when my personal alarm is triggered, the actual equipment itself has unfortunately not performed terribly well. The first issue is that I live in a rural area with little to no mobile signal, so while the base unit (with dual SIM technology) can connect to the network the voice quality of conversations had via the base unit are often of poor quality, with the person at the other end struggling to hear, so not ideal. I purchased the extra fall detection feature but in the time I have been wearing the wrist band I have had about 8 falls ... and only one was detected. I am a woman in her eighties, only about 5ft 3in and quite light (just over 7 stone), so may be there just isn't enough inertia being generated. Either way, the wrist band cannot be relied upon to detect my falls. I also find that it is extremely easy to accidentally press the button in the centre of the wrist band, especially when washing and drying my hands. Not a problem in itself as it is easy to cancel a call ... but I then have to get to the base unit (which may be on another floor) and then explain (across a bad quality connection) that it is a false alarm. So that is why I have only given 3 stars ... I have been using the device for about 5 months and so far the performance is below expectations. If I thought another unit might perform better I would discontinue with this service, but I think they are all likely to suffer from the same issue, given my particular circumstances, so sticking with Age UK for now.

The service they have provided has been very good

Good you provide a really good service

Very happy with service , haven’t had to use - thankfully

So far so good. the base unit is neat and clear and the wrist alarm convenient. I have tested the system a couple of times which was fine. Haven't had to test it in an emergency yet.

Alarm is always answered quickly so I feel secure wherever I am. Help has always been organised as soon as possible when needed. Follow-up calls aid confidence as do calls to named relatives. The pendant is easy to charge. In the past I have experienced failures of the chain, which is disconcerting, and it is not easy to acquire a new one.

Nice compact system, which seems to work well. However, there is no online management or portal. You either have to fill in a long (7 page) "online" form or ring customer services every time you wish to change anything at all

My alarm seems very sensitive but when answers alarm they always tell me not to worry and reset it.

From the first contact with the company I was impressed with the helpfulness of everyone. Any concerns I might have had about setting up the device were explained with care and reassurance.

I had a previous alarm that let me down twice
Have now got the alarm from personal alarms and so far have been extremely pleased with it

I ordered the alarm and it came with instructions that were easy to follow. Then we tested it and it worked fine. A few weeks later I accidently set off the alarm and was instantly connected with someone, and I apologised, but was assured that it was fine and they had deactivated the alarm so the people on my list were not contacted.

Since having the alarm I am much more confident and feel safe knowing someone is at the end of the alarm

Very professional and immediate action taken once alarm was pressed, and on answer throughout whether an ambulance was needed or not.

It was quick and easy to get my alarm. I have my watch always on my wrist and makes me feel safe knowing if anything happens I just need to press my alarm and I will get help

They were very helpful with me telling me how to set it up. Being an 84 year old pensioner this helps a great deal.

They are always on time when we call them

I have not had to call you yet, thank goodness, but it is good to know you are there for me if needed.