Perfect Fit Shutter Lite - not great experience
Ordered a perfect fit shutter for our new bathroom and followed the instructional video stage by stage, shutter arrived and it was a bit too short for the brackets. After a few calls back and forward was advised that I should have measured inside the window trim, rather than between the rubber gaskets... despite the instructional video both saying and showing measurements were to be taken between the gaskets. Nevertheless, they agreed to replace and we re-measured inside the trim, which was great. Shutter 2 arrived in a couple of weeks, and fitted perfectly BUT the frame of the shutter was really badly marked, loads of scratches from manufacturing by the looks of it. Another complaint and pics sent and they agreed to a 3rd replacement which was delivered this week. Excited for 3rd time lucky, was all packaged well BUT the box rattled... took the shutter out and could see through the bubblewrap that there was something wrong... 4 or 5 slats right in the middle were not connected and had fallen out. Contacted them and requested refund which has been processed - Great idea for having a sleek shutter in our new bathroom, could look fab, but now nervous about the idea. Will contact a local company to come out and do it all next time. Can't really fault customer service staff, they all helped, just an unfortunate situation.
22. tammikuuta 2024
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