Penelope Chilvers Arvostelua 

The boots arrived promptly and were as described.

After my first review in January 2024- it has taken until today 1st of May 2024 for the company to respond. That is 4 months to respond to negative reviews.
Thus, I stand by what I say....AVOID AT ALL COSTS.. What is hilarious is that the response says that: "Our customers are at the centre of everything we do..."
Please...4 months to respond is embarrassing customer service....If customers were so important Penelope Chivers you would have a telephone number and you would respond within hours, not months!
So to my fellow shoppers I REITERATE: AVOID!

Fantastically designed & well priced. Some half sizes would be greatly appreciated from a true 1/2 sizer ⭐️

Just bought some lovely new slippers. Customer service has been excellent as I didn't get the right size first time. I can't fault Penelope Chilvers' Customer Service Team for their friendly and efficient help when it comes to returns/refunds. Thank you.

Amazing brand. I love my new shoes and the customer service was exceptional!

Really quick delivery and always outstanding quality

The shoes are just what I wanted! Perfect fit and so well made. Quality as ever excellent.

I took the plunge and decided to order the PC Nelson Leather Boots. When the boots arrived I thought they were beautiful but when I tried them on and tried to walk around I was deeply disappointed. For an almost $400 boot I thought they would be well made. With every step I took the boots creaked super loud. No matter what I did the boots were noticeably shrill when walking. I was very sad to request a return label as the boots are very exquisite looking.

Great customer service. Poppy very friendly and helpful. Thank you

fabulous company, great staff and customer service and the boots are to die for. can't wait to showcase them at Cheltenham next week!the only improvement I would suggest is an exchange option for sizing issues rather than having to make a new order and waiting for a refund to come back in.

Easy to order, beautiful products, easy to return if they don't fit.

Really delighted with my purchase, gorgeous boots and very quick delivery. Would definitely buy again from PC.

Company was quick and efficient, bit disappointed shipping was extra given the cost of the products. They did offer free refunds and the package was easy to return.

I ordered a pair of boots (I’m between sizes and they didn’t fit right so I returned them). Boots looked nice but the interior padding on the sole seemed a bit thin and hard (again, hard to tell as the boots didn’t fit properly so I didn’t have them on for long). I don’t think I would have ordered a replacement in the right size if they had been in stock.

These are amazing slippers, more a bootee really. Felted wool, sheepskin inside, perfect. I bought these for really cold days when you want something more than a sheepskin slipper. These are perfect for me, high sided, with a very thick sole, extremely comfortable and with enough room for a woolly sock. Really delighted. Highly recommend.

Very disappointing, have placed an order twice in Jan-24 and been charged and on both occasions I am then informed that there is no stock! and I will receive a 3-5 days.

I haven’t received my order yet !!!

Unable to fulfill my order. This was only communicated to me when I contacted their Customer Service as I had not received my order. I had no communication from them at all. Dreadful.

I absolutely LOVE my new Arthur boots!
I had my eye on them for a while.
Then they went in the sale and I just couldn’t resist any longer.
Absolutely delighted with them and will certainly be buying from Penelope Chilvers again.
They feel and look very superior and I also liked the lovely packaging which made them feel even more of a treat and quick delivery was great.
10/10 for me!

The invoice stated the correct product but the parcel contained black short boots instead of slippers.

I ordered a pair of the waterproof knee high tasselled tan boots. They were delivered in 3 working days. Lovely packaging, they fit perfectly and are true to size. Love them!
Customer services was great. I saw a lot of negative reviews which worried me. I don't need to send anything back but overall, a good service and product. Happy!!!