Sarah and Olivia went above and beyond to resolve an urgent stock and delivery issue. They kept me updated regularly and didn’t stop until we got a positive outcome. I wish every customer service tea... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The customer support team at Pencarrie are always very helpful when I call for returns and issues with delivery. Nothing is too much trouble and the question is always resolved very swiftly and effect... Näytä lisää
Yritys on vastannut
From start to finish, Sarah has been extremely professional, from clarifying every order to organising a bulk order of 120 cartons in a single day. I couldn’t recommend Pencarrie highly enough. T... Näytä lisää
Yritys on vastannut
Sarah was amazing. She was incredibly helpful and took the time to forward over the size charts I needed for an issue I was dealing with, and even guided me on how best to respond to my customer.... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
With over 30 years’ experience, PenCarrie has built a strong reputation as a leading B2B supplier to the garment decoration industry. Based in Willand, Devon, PenCarrie stocks over 3,500 product lines from over 75 of the industry’s top brands from promotional t-shirts to high specification outdoor wear. With a primary focus on meeting the needs of customers, PenCarrie delivers not just on choice but on customer service, reliability and the values that make it one of the leading companies in the market. We are a family business employing 300 Team PenCarrie members each of whom is as passionate about the business as the next.
Yhteystiedot
PenCarrie House, South View Estate, Willand, EX15 2QW, Devon, Yhdistynyt kuningaskunta
- 0800 252248
- customersupport@pencarrie.com
- pencarrie.com
4,9
Erinomainen
131 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Perfect customer service
Kieran was fantastic! was so nice and helpful on the phone, sorted everything out in a matter of minutes! Our problem wasn't due the company's error it was down to a courier's error but he still went above and beyond to get everything sorted for me and my customer.
27. elokuuta 2025
Vastaus yritykseltä PenCarrie
Thank you so much for your review, Nicola
It's great to read you're happy with our support, along with your recent interactions with Kieran. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Just very helpful and polite as always
Just very helpful and polite as always.
Also a very easy no hassle company to use
21. elokuuta 2025
Vastaus yritykseltä PenCarrie
Thank you so much for your review, Gary
It's great to read you're happy with our support, along with your recent interactions with Alex. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Always very helpful
Always very helpful. very nice people, all of them at pencarrie do a great job.
21. elokuuta 2025
Vastaus yritykseltä PenCarrie
Thank you so much for your review, Misty
It's great to read your happy with our support, along with your recent interactions with Heidi. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Alex was very helpful
21. elokuuta 2025
Vastaus yritykseltä PenCarrie
Thank you so much for your review.
It's great to read your happy with our support, along with your recent interactions with Alex. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Olivia dealt with the issue promptly
Olivia dealt with the issue promptly, organised the delivery of the missing item and was professional and courteous throughout
14. elokuuta 2025
Vastaus yritykseltä PenCarrie
Thank you so much for your review.
It's great to read your happy with our support, along with your recent interactions with Olivia. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Shelley and Sarah are amazing and…
Shelley and Sarah are amazing and always so patient and helpful
14. elokuuta 2025
Vastaus yritykseltä PenCarrie
Thank you so much for your review.
It's great to read your happy with our support, along with your recent interactions with Shelley and Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
great service from start to finish
Shelley was more than helpful with helping me with the choice of garments. and a pleasure to talk to. Sophie Martin is always at hand to help. your team are a pleasure to work with.
12. elokuuta 2025
Vastaus yritykseltä PenCarrie
Thank you so much for your review Joe.
It's great to read your happy with our support, along with your recent interactions with Shelley and Sophie. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Always extremely helpful
Always extremely helpful, nothing is too much trouble. *****
11. elokuuta 2025
Vastaus yritykseltä PenCarrie
Thank you so much for your review.
It's great to read your happy with our support, along with your recent interactions with Tracey. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Thank you Nicola and team
Thank you Nicola and team, your products and customer service are brilliant.
11. elokuuta 2025
Vastaus yritykseltä PenCarrie
Thank you so much for your review Chloe.
It's great to read your happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Amazing service from PenCarrie
Amazing service from PenCarrie, nothing is ever too much for them! Special mention to Shelley, she went above and beyond to help me!
10. elokuuta 2025
Vastaus yritykseltä PenCarrie
Thank you so much for your review Cassie.
It's great to read your happy with our support, along with your recent interactions with Shelley. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Vastaus yritykseltä PenCarrie
Thank you so much for your review Alison.
It's great to read your happy with our support, along with your recent interactions with Tracey. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Very efficient service by Heidi
Very efficient service by Heidi, enquiry dealt with promptly.
6. elokuuta 2025
Vastaus yritykseltä PenCarrie
Thank you so much for your review John.
It's great to read your happy with our support, along with your recent interactions with Heidi. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Always friendly and helpful service
4. elokuuta 2025
Vastaus yritykseltä PenCarrie
Thank you so much for your review Louise.
It's great to read your happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Tricky enquiry
Had a tricky brand colour match for a garment and Heidi was great with suggestions and took the time to find the best option (despite being very late on a Friday afternoon) ....great service and another example of why Pencarrie are by far the best in their sector!!
1. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä PenCarrie
Thank you so much for your review Craig.
It's great to read your happy with our support, along with your recent interactions with Heidi. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Vastaus yritykseltä PenCarrie
Thank you so much for your review Kim.
It's great to read your happy with our support, along with your recent interactions with Heidi. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
PenCarrie just get it right
We've used PenCarrie for years now and they’ve always been one of our most reliable suppliers. Orders are nearly always spot-on, and when there’s ever a rare hiccup, their customer service team sorts it quickly and professionally.
What really stands out is how easy they are to deal with — everyone I’ve spoken to on the phone or over email has been helpful, friendly, and genuinely understands our needs. Their stock levels are usually solid, deliveries are quick, and the website’s simple to navigate.
Running a busy embroidery and uniform business, it makes a huge difference having a supplier you can count on. PenCarrie just get it right.
Highly recommended.
24. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä PenCarrie
Thank you so much for your review.
It's great to read your happy with our support, along with your recent interactions with our Customer Support team, we pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
i spoke with Hyde to place my order and…
i spoke with Hyde to place my order and Hyde was just fantastic and helpful as i was having problems my computer she took the time to talk me through the problem.All came out ok had my order as promised she was EXCELLENT. A very big thank you to you. john tetley.
22. heinäkuuta 2025
Vastaus yritykseltä PenCarrie
Thank you so much for your review.
Great to read your happy with our support, along with your recent interactions with Heidi, we pride ourselves on the support we provide to our customers and your review reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Excellent customer service as always
Excellent customer service as always. Sharon was very helpful, friendly and a pleasure to speak to.
22. heinäkuuta 2025
Vastaus yritykseltä PenCarrie
Thank you so much for your review Kelley. Great to read your happy with our support, along with your recent interactions with Sharon. Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
They're great
Always helpful, rarely make any packing errors... and on the odd occasion when it happens its rectified promptly. Cant fault them
18. heinäkuuta 2025
Vastaus yritykseltä PenCarrie
Thank you so much for your review. Great to read your satisfied with our support, and more so the accuracy within our warehouse - your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
great customer service
Shelley was unbelievably helpful and a delight to deal with. She went above and beyond to answer my strange question and came back to me in good time.
18. heinäkuuta 2025
Vastaus yritykseltä PenCarrie
Thank you so much for your review Sarah. Great to read Shelley was helpful and quick in her response to your query. We pride ourselves on the level of support we provide our customers.
Kieran
Head of Customer Support 👕
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