I LOVE my sweatshirt, nice thick material. I had a small issue with my order and when I reached out to see if they could help me, I received a very quick response and they went above and beyond to mak... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
It arrived in the Netherlands (EU) within 9 days!! The print is extraordinary! It's not a lightweight nor a heavyweight, the quality of this sweater is awesome. This XXL runs big, I could've went... Näytä lisää
Placed an order November 23 for over $300 worth of product - clearly it was for Christmas. Items arrived after Christmas and I am still waiting on one piece as of January 4. Despite repeated attempts... Näytä lisää
I wish I had read these reviews before I ordered my item! Oct 12 and Nov 21 and no order no update completely ignored emails. It’s their black Friday sale and I want to buy so many things but wouldn’t... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Welcome to Peace Collective! Everything we do stems from our passion to make giving back easy and accessible. We produce quality apparel that looks good and does good, and in turn makes you feel good. When you shop Peace Collective, you’re investing in garments that stand out in more ways than one. Every garment sold gives back to the communities that need it most.
Yhteystiedot
Kanada
- peace-collective.com
2,5
Välttävä
200 arvostelua
On vastannut 25 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great communication
Great communication, fast. Transparency.
12. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peace Collective
We're so glad to hear you had a positive shopping experience with us! Thank you for taking the time to let us know, we truly appreciate it.
Order Never Showed. No Communication. No Refund.
I placed an order on July 19th for a gift for my husband. By August 16, almost a month later, it still had no arrived, nor was any tracking information updated. I emailed on the 16th asking for an update and received a response a few days later that I would be upgraded to priority shipping. Now on August 29, I still have not received my order or any tracking information. There have been no updates in communication from the company. I am incredibly disappointed and will never be ordering again. I am looking for a full refund of my order if I am ever able to get ahold of anyone from the company.
29. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peace Collective
Hi Madeleine,
We’re truly sorry for the delay and the frustration this experience has caused. We understand how disappointing it must be to wait so long for an order, especially one intended as a gift, and to not receive timely updates along the way. This is far from the level of service we aim to provide.
Thank you for bringing this to our attention. We take your feedback seriously and are working on improving our communication and shipping processes to ensure this doesn’t happen again.
Great customer service
Great customer service. On demand is a little annoying just because it can take longer than the 2 weeks to create and send out.
16. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peace Collective
Hi Becky,
Thank you so much for your kind words about our customer service. We’re thrilled to hear you had a positive experience!
We completely understand your feedback about our on-demand process. Because each piece is made to order, it can sometimes take a little longer than the standard two weeks to create and ship out. We do this to reduce waste and ensure every item is crafted with care. That said, we’re always working on improving turnaround times, and your feedback helps us a lot.
We truly appreciate your patience and support!
BUYER BEWARE!!!!
BUYER BEWARE!!!!!
I placed my order weeks and weeks ago. No sign of the product. This is a GRIFT.
All attempts for refund of the money paid have been met with form letter excuses, a veiled threat that multiple complaints will knock you down the customer service cue!
The philanthropic excuse is RICH. someone is making bank on not delivering on their business promises.
14. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peace Collective
Hi Judy,
We’re sorry for the experience you had with your order. We’ve already been in touch with you directly, and your order has been canceled with a refund now being processed.
We appreciate your feedback and will use it to improve our service moving forward.
Great Clothing, long waits to receive and poor communication
Ordered 2 items over a month ago, I received one after waiting 3 weeks (not sure where they ship from, but I live 2 hours from their locations).
The shirt I did receive is great, graphics are clear and crisp and the material is mid weight, very good quality. Based on that shirt, I’d planned to order more.
I can understand with made to order products that they will not be quick, but a month seems long, I’ve sent 2 emails asking for updates on whether or not it’s been made or ready to ship. No reply in a week.
Edit* I received my sweater 1 month and 10 days after ordering. Peace Collective offered me a discount to make up for the wait. I’ve not received and am not going to chase them for it. I messaged to let them know I received and was happy with the quality that was 6 days ago.
11. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peace Collective
Hi Drew,
Thank you for sharing your experience with us, both the positive feedback on the t-shirt quality and your honest thoughts about the delay with your hoodie. We’re happy to hear you loved the shirt you received, but we’re truly sorry that your hoodie order and our communication have not met your expectations.
We understand how frustrating it must be to wait this long, especially when you had plans to share it with friends and fellow fans. This is not the level of service we aim to provide. Delays can sometimes happen with made-to-order items, but we should have been proactive in keeping you updated, and we regret that we fell short here.
I obviously didn’t get the right shirt…
I obviously didn’t get the right shirt send to me but you guys did a great job getting me a replacement!
6. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peace Collective
Thanks so much for your feedback! We're really sorry that the wrong shirt was sent initially — that’s definitely not the experience we want you to have. That said, we're thrilled to hear our team was able to get a replacement out to you quickly!
If there’s ever anything else we can help with, don’t hesitate to reach out. Thanks again for giving us the chance to make it right.
Got the answer I needed
21. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peace Collective
Glad we were able to assist, Mauro!
DONT BUY/ EXTREME TIME DELAY IN SHIPPING
I placed my order with Peace Studios on June 15th, and as of today, July 19th, I still haven’t received it. The delays have been incredibly frustrating, and the lack of clear communication has only made things worse. I’ve had to follow up multiple times just to get vague or delayed responses, and there’s been no sense of urgency or accountability on their end.
I was genuinely excited to support this business, but this experience has been extremely disappointing. Over a month with no product and no real answers is unacceptable. I wouldn’t recommend ordering from Peace Studios based on my experience.
15. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peace Collective
Hi Andres,
Thank you for taking the time to share your experience, and we're truly sorry for the frustration and disappointment you've faced with your order.
We completely understand how upsetting it is to wait over a month without clear updates or timely responses. This isn’t the level of service we aim to provide at Peace Collective, and we sincerely apologize for the delays and lack of communication. Your feedback is important, and we’re actively working to improve both our shipping timelines and how we communicate with our customers throughout the process.
We’d love the opportunity to make this right. Please reach out to us at support@peace-collective.com with your order number so we can look into this immediately and ensure it’s resolved as quickly as possible.
Thank you again for your support and patience. We hope to be able to turn this experience around for you.
I ordered a t-shirt in May this year…
I ordered a t-shirt in May this year and you can guess; no product received yet and it’s July 19, 2025.
Also no updates, nothing.
Please dont keep selling products when you have no idea what you are doing is my pray of the day.
19. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peace Collective
Hi Jan,
We're so sorry to hear that your order from May still hasn't arrived and that you've been left without updates. That’s absolutely not the experience we want to provide.
Please know that we take delays and communication issues seriously. This isn’t the standard we hold ourselves to, and we’d love the opportunity to make things right. Could you please reach out to us directly at support@peace-collective.com with your order number? Our team will prioritize this and ensure we resolve the issue as quickly as possible.
Your feedback is important, and we’re actively working on improving our fulfillment processes and customer communications to prevent situations like this in the future.
Thank you for your patience and again, we truly apologize for the inconvenience.
Ordered a number of items which all had…
Ordered a number of items which all had an expected delivery date of 7-10 business days.
It's now been 4 weeks and the order has still not shipped, with multiple emails telling me 1 more week, 1 more week.
Disappointed in the fact that the only recourse was a 20% discount coupon when the site offers a public one of 15%
Will not order from here again.
14. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peace Collective
Thank you for your honest feedback. We truly appreciate you taking the time to share your experience, even though we're very sorry to hear it was a disappointing one.
We understand how frustrating it must have been to face repeated delays and inconsistent updates. This isn’t the standard we aim for, and we sincerely apologize for the inconvenience and lack of follow-through you experienced. Your trust means a lot to us, and it’s clear we let you down in this instance.
We’re also sorry that our compensation didn’t feel meaningful in light of the delay. We're currently reviewing situations like yours to ensure better resolutions are offered going forward, and your feedback is helping us do that.
I spoke with Kimberly in my emails and…
I spoke with Kimberly in my emails and she was very kind and helpful, offered to upgrade my shipping because of confusion with their “on demand” products.
9. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peace Collective
Thank you so much for taking the time to share your experience! We're thrilled to hear that Kimberly was able to assist you with kindness and clarity. We understand how confusing our on demand product timelines can sometimes be, so we’re glad we could upgrade your shipping to make things right.
Your feedback means a lot to us, and we’re always here if you need anything else. Thanks again for choosing Peace Collective!
Fast service
They were prompt to answer my email and they figured out the issue I had, only downfall was they packed my package so fast they unfortunately couldn’t correct my sizing mix up. Not really a bad thing lol
25. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peace Collective
Thank you for taking the time to share your experience! We're so glad to hear our team was prompt and helpful in resolving your issue. We always aim to ship orders out quickly, but we totally understand how that can be a double-edged sword when changes are needed. We appreciate your understanding, and your good humour about it! If there's ever anything we can do to assist in the future, don't hesitate to reach out. 💙
It takes forever to receive your order
It takes forever to receive your order, they are starting to get snarky in their responses as well. My order was supposed to ship this week, so I asked for an update and they gave me the ‘as per our email…”, good product, just takes way too long to receive. There’s no way it takes 30 days to embroider a sweatshirt.
25. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peace Collective
Thank you for your honest feedback. We truly appreciate you taking the time to share your experience.
We're really sorry to hear about the delay with your order and that our communication came across as unhelpful. That’s not the experience we aim to provide, and we understand how frustrating it must be to wait longer than expected, especially when you've been excited for your order.
Our made-to-order items, especially embroidered pieces, are crafted with care to ensure quality, but we know that doesn’t excuse the wait or any tone that felt dismissive.
We’re grateful to hear you like the product itself, and we hope to make your next experience smoother and more timely.
Ordered a product May 1st
Ordered a product May 1st, was persuaded by customer service to keep my product in production and they would offer a discount due to delay. Still haven’t received product because of a “shortage” issue and now there’s no timeline of when product will be finished. Horrible experience.
1. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peace Collective
Hey Melissa,
Thank you for your feedback, and I’m truly sorry to hear about your experience.
We sincerely apologize for the delay with your order and the inconvenience caused by the material shortage. We understand how frustrating it must be to wait so long, especially after being assured of a resolution. Our team did intend to make things right by offering a discount, but we clearly fell short of expectations in communicating updates and providing a clear timeline.
This is not the level of service we aim to deliver, and your review has been escalated to our customer service leadership.
Great products, very helpful and polite!
Quick response time when I emailed them about an order I made. They were helpful and they followed up on my questions when I had to change an order from delivery to pickup.
14. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peace Collective
Thank you for the lovely review! We’re so happy to hear that our team was able to support you quickly and smoothly with your order change. Providing helpful, responsive service is something we care deeply about, so it's great to know that came through.
We appreciate your support and look forward to serving you again soon!
I had a shipping issue and they replied…
I had a shipping issue and they replied almost instantly and with a solution. Great customer service!
13. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peace Collective
Thank you so much for your kind words! We're really glad to hear our team was able to help resolve the shipping issue quickly and that you had a great customer service experience. Your satisfaction means the world to us, and we appreciate you taking the time to share your feedback.
If you ever need anything else, we're always here to help!
Very friendly and helpful staff
Very friendly and helpful staff!
Clothing is top notch, too!
10. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peace Collective
Thank you so much for the lovely review, Lissa!
Made an order 3 months ago and still…
Made an order 3 months ago and still haven’t received it. They stated they had an issue with production but still allowed people to buy their merch, honestly such a shame they don’t operate as Godly as one would hope. I don’t think I’ll even get my order.
12. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peace Collective
Hi Joshua,
Thank you for taking the time to share your experience. We're truly sorry to hear about the delay and frustration you've encountered.
We sincerely apologize for the extended wait time and any inconvenience this has caused. Earlier this year, we did face unexpected production challenges that impacted the timely delivery of some orders. While we did our best to communicate transparently with affected customers, we completely understand how disappointing it is to wait this long, especially without clear resolution.
Please know this is not the experience we strive to deliver. We are actively working to resolve all outstanding orders, and we would love the opportunity to make this right for you. If you could reach out to us directly at support@peace-collective.com with your order number, we will personally look into your case and ensure it’s resolved as quickly as possible, whether that’s through fulfillment or refund.
Your feedback is incredibly valuable and helps us grow into the brand we aim to be. We truly hope to regain your trust.
AMAZING customer service <3
I contacted customer service due to an error on my part, they responded so quickly and fixed the issue immediately even though they didn’t have to since it was my error. 12/10 customer service, will 100% shop with Peace Collective again! Thanks so much!!
6. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peace Collective
Thank you so much for your kind words 💛 We're thrilled to hear that our customer service team was able to help you out so quickly. We always strive to go above and beyond, and hearing that it made a difference means the world to us.
We truly appreciate your support and can’t wait to have you shop with Peace Collective again soon. You're the reason we do what we do 🙌
Fab customer service
I placed an order and upon receiving my T-shirt it was far too big for me. I completed the return form and although it cost me £11 to return due to me being in the UK it was seamless. I hadn’t heard anything for a while following my order being dropped off so I contacted the customer service team. They were amazing I first spoke to Kimberley who was lovely and then Alicia who has offered me a 20% discount due to the delay in my return being processed!!
4. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peace Collective
Thank you so much for taking the time to share your experience with us! We're sorry to hear that the fit of your T-shirt wasn’t quite right, and we understand how frustrating international return costs can be. That said, we’re thrilled to hear the return process was seamless and that our team—especially Kimberly and Alicia—were able to support you along the way.
We truly appreciate your patience while your return was being processed, and we’re glad the 20% discount was a helpful gesture. Your feedback means a lot to us and helps us continue improving both our products and our service.
If there’s anything else we can do to support you, please don’t hesitate to reach out. We hope to welcome you back again soon!
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