President's Choice Financial Arvostelua 603

I had the misfortune of needing to file a dispute for $5700 from a merchant who used unfair trade practices to dupe me as a consumer. Not once was I on kept 'on hold' less than 2 hrs with the PC Mastercard disputes dept. and their staffer was nothing short of a bonehead who closed my file without phoning or otherwise contacting me at all, after asking me to send a link to the merchant Terms and Conditions - and then I sent in each page photographed from their website--and despite my never having received them or a purchase receipt and despite my having submitted merchant's email agreement to refund my Mastercard in full-- but then who delayed another six weeks, until I informed them of the transaction having been a blatant unfair duping of me and other consumers-- and then they jumped. Meantime PC Master did NOTHING other than to disregard all information I provided them as they requested. They didn't investigate after 20 days waiting period as advertised and I had to prod staffers for help with every status update phone call I made - 6 in all. Many in the dept. don't seem to speak a lot of English and it was arduous and difficult to have their assistance despite being a 30yr customer and keeping a zero balance each month since. That customers are made to wait 2 hrs deliberately as an incentive to using their potentially risky online self-service alternative instead is obvious as a tactic to avoid proper customer service. Ironically they used to be v. good in as recent as 2016 when I also had to file a smaller dispute and they actually came through. Disappointed to say the least.

Absolutely garbage customer service. Trying to cancel my lost credit card. Put me on hold over 40 min with no response yet. Seriously someone must be using my card already. What kind a customer service is this ?? By the way I am still on hold for over 40 min now
God bless my cc.

By the way I got thru to customer service after 1hr 33 minutes and thankfully my card was not used only for 5$ transaction by whoever found my card. So this is the worst I can imagine when it come to customer service. Someone who lost or whose card is stolen, should be given some priority so he can cancel the card before more damage is done. However this so called bank doesn’t think so

I am locked out of my PC Optimum account only because I have a new phone number and my verification code goes to my old phone number. I have been trying to rectify this for over a month now. 5 calls to customer service waiting an hour each time to speak to someone to be promised I will get an email in 24-48 hours and nothing ever comes. Last call I asked to speak with a supervisor and was told no. Then promised a supervisor would call me within 48 hours. That was 4 days ago now. This customer service is absolutely appalling. ALL I NEED TO DO IS CHANGE MY PHONE NUMBER.

Terrible customer service. Bank card is not an actual bank card and transactions move in slow motion so you don’t know your account standing in real time.

Have called in multiple times and have never had anyone resolve any issue I’ve ever had. Just explain it away and try to get you off the phone

Your service is rotten I am paying money towards my bill and it’s being stolen. My bill is not going down I destroyed my PC Card never ever want to shit card again. I am frustrated because no one is answering the phones for hours ridiculous

The staff working at PCF and PC Optimum are the most incompetent staff I have ever spoken with .....(examples) they can't speak proper basic English; they can't comprehend basic English; they are not able to problem solve even the simplest issue; they are not able to resolve issues on a timely basis given the information from their incompetent staff; they won't explain to you information that can resolve issues on the spot; they input false information to prolong your case or make the customers so frustrated that you want to give up, roll over and take the results they want you to take; they lie through their teeth about wanting to help customers........
The bottom line is........THIS IS THE MOST INCOMPETENT RUN SO CALLED CUSTOMER SERVICE DEPARTMENT I have ever encountered with any credit card company.
This company has excellent rewards points offers but they do not stand behind the customers to resolve ANY ISSUES, instead they purposely frustrate you and take your points and ignore fraud purchases in order for them to come ahead.
The fraud department personnel is another issue where they cannot and do not know how to investigate fraud cases. I feel this company was once great but now I will never use their card again due to such utter incompetence.

Jed coulld not have been more helpful. He listened to an account of my circumstances and what I wanted to achieve. He then gave related advice in the form of possible options. There was no pressure. I felt respected and in control. It was the same on both occasions when I approached him on different matters. When I chose what to do the team carried it through and Jed gave clear guidance on my choices. I have had IFAs before and this service put them in the shade. It was customer friendly and efficient, actually worth 5+ stars!

Love their PC Mastercard. I earned 500k optimum points in 3 months. Earns me incredible points for when I shop at No frills. No brainer if you shop at Loblaw banner stores

If you need to contact them you neeed to book a day off work because you can expect to be on hold all day to speak with a representative

Customer service is next to non existent with this company. I had a credit card with them for years and within months it had been fraudulently used several times. I had to prove I was not the one to use it, even though all the charges were in other cities and for things like tuition and tax payments. Super easy to track who used it - but they told me if I couldn't prove it wasn't me, I'd have to pay for them! Fast forward 3 different cards later, all kept getting compromised. At one point a card was compromised without me having even used it. It took me several calls, talking to several people to finally have someone cancel my card with them altogether. 6 months passed and I just received a call that someone is trying to use the card they were supposed to have cancelled, but didn't!!

There is no customer service quality. If you call them for anything, you are garunteed to be on hold for hours. PC doesn't care about their customers at all. I've been a cc holder of theirs for years and the absolute disregard for their customers is disgusting. Do NOT get anything through this company. You will never be a priority. They just want your money.

Just save yourself a hedeche ,dont do it

My PC Financial cards collects points at a great rate. I get about $50 of free groceries per month plus $.10/ litre off gas at ESSO. I had a fraudulent transaction and they reversed the charge within 24 hours. Highly recommended.

There app is always down every day why is this?

PC Financial Mastercard owed me 40,000 PC Mastercard points. PC Mastercard denied the promotion bonus PC offer Mastercard points. I can not believe it PC Financial Mastercard denied the bonus points offered.

PC used to be great but unfortunately they have really gone down hill in every way possible. If you have great credit and always pay off your cards on time, go elsewhere for a points card or credit card. Truly disappointed in what they have become.

The service was awful, never take that credit card. It was a multiple fraud transactions on the total amount of about $10 000 and investigation has taken 7 months and by today was not completed. They did not present me the list of transactions on my demand and gave my file to collection service. I am going to appeal to Ombudsman and in case that no help will bring bastards to the court.

Went to use the card and it was declined, after one hour on line I was told that there is a glitch with the system. WORST CUSTOMER SERVICE!!!

They have gone to garbage . You talk to a.i. agents. Press the phone buttons 50+ times to go through a litney of menu options. One of the most horrible experience. Better move on to other companies that would put in the human effort.

I was approved online for a $2,000 PC Mastercard and was expecting to receive the card as promised. However, after following up a week later, I was informed that a manual review had been conducted and my account was canceled without any prior notice.
This experience has been extremely disappointing. The process feels unprofessional, non-transparent, and misleading.