Pavra Recovery Arvostelua 5

Do not order from this company. We ordered a mat a week ago thinking we were getting a good deal. Images made it look much bigger than it is and now trying to get details about returning and getting a refund and they keep delaying any information on getting this back to them, saying that they are looking into it for us.

We should have looked at reviews before buying as it looks like others have had similar issues.

I was a skeptic when I ordered my Pavra but I ordered it anyway. I am so glad I did! I have had chronic pain in my back and neck for months and after one session on my pad I could tell a difference! I use it twice a day and I love it! It has helped my back to the point that when I walk I experience very little pain. My husband even tried it for his shoulder and felt immediate relief! I believe in this product and will continue using it, it not only helps the pain, it’s a great stress reliever ! I have only one small complaint and it’s where you plus it in. I sleep on the left side of our bed which I have a plug there but if I slept on the right side I would not be able to plug it in. Can we use an extension cord with this product? And, one more important fact is the price was great, it was affordable!

I’m extremely disappointed with both the product and the customer service. The item was advertised with “risk‑free returns” and UK‑wide shipping, which gave the clear impression that returns would be handled within the UK. Only after requesting a return was I told it had to be sent back to China at my own expense, something never disclosed before purchase.

The product arrived with no instructions, no health or safety guidance, and no troubleshooting information. The “personalised plan” that formed part of the sales promise was never provided, despite me repeatedly checking spam and chasing for it.

When I tried to resolve the functionality issues through their AI assistant (as directed), it couldn’t even recognise the controller model, making support impossible. Customer service responses were slow, repetitive, and failed to address the actual problems I raised.

Overall, this feels like mis‑selling, poor support, and a return process that is nowhere near “risk‑free.” I would not recommend this company based on my experience.

Swift delivery, great explanations, and my son is loving the mat! Purchased it as a gift, and he couldn't be happier. Excellent customer service too - instant response and helpful information.

Ordered red light mat by mistake and immediately contacted customer service to request a cancellation. They said they would cancel however 48 hrs later I received an email to say item was shipped. They then provided a return address to china which is down to the buyer to pay for signed delivery!! Utter disgrace and poor customer service. To return the item it cost £48!!!