Partsology Arvostelua 9 182

Vastaus yritykseltä Partsology

1 päivä sitten

Hola, Noel.

Agradecemos su amable comentario, pero sobre todo, estamos felices de saber que quedó satisfecho con su compra y que fue tal como usted necesitaba.

Esperamos que con su preferencia, siga teniendo buenas experiencias con nosotros🍀️.

Vastaus yritykseltä Partsology

2 päivää sitten

Hi, Andrew.

Thank you so much for your comment, sharing your experience with us, such as on our website and with our customer service.
Both are important for us to keep that preference from our customers, and as well we hope this will not be the exception with you.
You can count on us, and with our customer service, we are here to help you. 😌️

Vastaus yritykseltä Partsology

3 päivää sitten

Hi, Sheldon.

We are so glad and happy for your feedback.

It is very important for us to complete what we offer, the next day delivery if the order is placed before 3 PM at your local time (between business days).

We are happy to hear that we will count on your preference with us soon.

Vastaus yritykseltä Partsology

3 päivää sitten

Hi, Joshua.

We are sincerely sorry to hear about the inconvenience you had with the piston rings reported as sent for the wrong size.
After checking your case, as our agent explained, all the parts that you received are correct as ordered, but for this engine, there are two versions for piston rings, which are the Oil Ring and the exact ring you had inconveniences with.

We do carry both versions, but it is recommended to check with their corresponding specialist first to confirm the version that they may need to request at the moment of purchasing them.

When there is more than one version, it is shown and specified on our website. In this case, when the compatibility is verified, when you look for the piston rings, you will see both options, but when you look for the entire engine rebuild kit, only one option is shown (with the bigger version for the Oil Ring).
This was not a system error, as at the moment, from our manufacturer, there is no part number as a kit that includes the second option to be listed.

However, we recognize that on the listing (for the engine rebuild kit) this was not specified, and we are sincerely sorry for this, of course we never meant to affect you, but for those cases and the rest of the scenarios related to warranty, that´s why we offer 30 days since the date of the purchase to report these cases and of course, we cover it with the better option that our customer preffers.

However, when you reported this inconvenience today, it had already been more than two months since the order was placed on 1/18/2026. Unfortunately, the order is out of warranty, as our agent explained.

We know that was not the resolution you needed; however, the policies specified can be found in our FAQ section.

Vastaus yritykseltä Partsology

4 päivää sitten

Hi, Randy.

We are glad with your feedback as our service was completed as expected.

We hope that by this, you will continue having great experiences with us and doing good business.

Vastaus yritykseltä Partsology

Päivitetty 5 päivää sitten

Hi, Paul.

It´s a pleasure to hear from our customers being satisfied with our next-day delivery successfully completed as offered.

We totally understand our customers, as in those situations, getting a vehicle fixed and on the road, it´s very important to get the parts needed as the first step quickly.
We know how important this is for our customers, that´s why it is our priority as well to keep a great quality in our parts.

We are glad with your feedback and, of course, that you are enjoying your vehicle on the road. We are part of your engine now, and we hope we can keep your preference with us.

Vastaus yritykseltä Partsology

5 päivää sitten

Hi, Jeff.

We are glad that you gave us that opportunity, choosing us to see the results of our services, and now, glad with your feedback.
All our customers are important to us, so we will keep that quality in our shipping service and parts, so you can always count on us and continue doing great business with you.

Vastaus yritykseltä Partsology

10. huhtik. 2026

Hi, Erica.

Thank you very much for your feedback.

We are very happy to know that the item met your expectations, arrived on time and matched the description.

Providing the best possible service is always our priority and we truly appreciate your preference.
We hope to continue serving you in the future.

Vastaus yritykseltä Partsology

8. huhtik. 2026

Hi, Christopher.

It is a satisfaction for us to know that, as much as the quality of our parts and your expectations from us were met from this order.
We are glad with your feedback and value our customers to keep their preferences with us.😄️

Vastaus yritykseltä Partsology

8. huhtik. 2026

Hi, Matthew.

First order and we are so happy that you liked our service, shipping, and quality to get you recommending us now.

Our priority is to keep those great services, to continue doing business with valuable customers like you.

Vastaus yritykseltä Partsology

Päivitetty 7. huhtik. 2026

Hi, James.

We understand how frustrating this situation has been.

As previously mentioned via email we´ve been working and checking your case with our Certified Mechanic with years of experience to guarantee your case, based on the details and pictures provided, the timing belt shows wear and damage that appears consistent with incorrect timing belt and tensioner installation, likely due to the tensioner being overtightened so this is not related to the water pump itself.

As our warranty policy states and is available in the FAQ section of our website, warranty coverage does not include labor costs, other damaged vehicle components, or, in this case, issues caused by improper or faulty installation.

We imagine how important your vehicle is, and as we are always willing to help, you can continue working with us through email so we can assist you further.

Vastaus yritykseltä Partsology

7. huhtik. 2026

Hi, Kyle.

We sincerely apologize for how you got the pistons because that is not the quality that we carry but we understand that it´s how you received them; probably, they got damaged during transit. 😓️
Of course, we never meant to affect you by this and we do not want you to have this experience from us when you are covered by our warranty. 🤝️

We are here to help you, so we tried to call you and unfortunately, we did not have any response.
So we sent you an email to offer you the proper follow-up and see the best options to solve this case, as you may prefer and change your expectations from us. 🤗️

Vastaus yritykseltä Partsology

7. huhtik. 2026

Hi, Ron.

We are happy to know that our parts achieve your expectations with the good quality that we carry and of course, they were also delivered on time.
It will be a pleasure for us to keep doing great business with you and keep that preference.

Vastaus yritykseltä Partsology

7. huhtik. 2026

Hi, Jeffrey.

Thank you so much for your feedback! We are happy to hear how satisfied you are with our services and of course, we value your preference.
We look forward to continuing to do business with you with the same service that you like. 🤩️

Vastaus yritykseltä Partsology

7. huhtik. 2026

Hi, Mike.

We are glad to hear your satisfaction and how easy it has been for you to order parts from us and on our website.

We are working on our website to do this even better and easier for our customers.
You can also count on our customer service for any questions or help you may need; it will be a pleasure for us to assist you. 💪️

Vastaus yritykseltä Partsology

Päivitetty 7. huhtik. 2026

Buen dia Jorge,

Realmente apreciamos la preferencia como la confianza en nosotros por nuestra calidad en productos y envíos a tiempo.
Comprendemos lo importante que es esto para nuestros clientes, tambien es importante para nosotros, por lo que tomamos su valoración en cuenta para mantener ese buen trabajo y seguir realizando negocios con usted. 🤗️

Vastaus yritykseltä Partsology

6. huhtik. 2026

Hi Aaron,

We are sincerely sorry to hear about your experience, we tried to call you to do the propper follow up on your case already solved as from this order the only part affected was the gasket of a water pump ordered, for the corresponding warranty, we could offer a return for a replacement or a return for a refund (of course with the corresponding prepaid label), but as you mentioned that you only wanted a partial refund for the gasket because you already purchased it locally, the refund was already processed for $20 on March 31, so the refund is reflected in your account now as requested.
We are sorry if this resolution was not as you expected, as the refund did not match the value of the gasket you purchased ($25), partial refunds are based on the value of our products.

For these and future scenarios, to avoid purchasing locally, it will be a pleasure for us to assist you with a return for a replacement so you can get the same parts in the quality that you deserve for the same value.

Vastaus yritykseltä Partsology

3. huhtik. 2026

Hi, Aiden

We appreciate your feedback.
It makes us happy to know that you received your orders on time.
Our priority is for us to help our valued customers, so we do offer the option to add parts to orders already placed. We are here to help you and we look forward to continuing to do business with you.