LEXCOM Informationssysteme GmbH Arvostelua 

I purchased a 24hr pass. 1) I found this company had ALL the part numbers available to search and click on for me to use.
For instance the part numbers that make up the individual components of a car models drum brake it had ALL the part numbers other places on internet that offer a similar service(that I paid for) had oddly these missing and yes the missing ones were the part numbers I needed!
2) I had email communications with partslink24 and they got back to me and were very helpful particularly Matt.
So I'm happy

Muy mala experiencia con Partslink

Me suscribí al servicio de Partslink porque necesitaba utilizar la función de identificación/desglose del vehículo mediante VIN para consultar el equipamiento.

Nada más contratar la suscripción comprobé que esta función no estaba disponible en mi cuenta, algo que, al menos durante el proceso de contratación, no se indicaba de forma clara. El mismo viernes en que realicé el pago contacté inmediatamente con atención al cliente solicitando la cancelación y devolución del importe.

Hoy me han llamado y me han explicado que esa funcionalidad únicamente la habilitan a determinados clientes, principalmente aquellos que realizan pedidos de recambios con ellos. En mi caso, como no compro recambios, no están dispuestos a habilitarla.

Lo más sorprendente es que tampoco aceptan devolverme el dinero. Su argumento es que, al haber contratado el servicio como empresa y no como particular, legalmente no están obligados a hacerlo.

Por tanto, la situación es bastante absurda: pagas una suscripción esperando disponer de una determinada funcionalidad, después te informan de que existe pero que han decidido no habilitártela porque no eres el tipo de cliente que les interesa para esa función y, al mismo tiempo, tampoco aceptan devolverte el importe, pese a haber solicitado la cancelación prácticamente de inmediato.

Más allá de si legalmente están obligados o no a realizar el reembolso, considero que esta forma de actuar es muy poco orientada al cliente. Si determinadas funciones están restringidas a ciertos perfiles comerciales, deberían indicarlo claramente antes de permitir que alguien contrate y pague el servicio.

Una experiencia muy decepcionante y una política comercial que, personalmente, me genera muy poca confianza.

- og Partslink24 har faktisk reddet mig og mange andre fra at købe forkerte reservedele.
Men pt. kan biler fra Renault og Dacia ikke hentes via stelnummer.
I så fald er tjenesten for dyr, når man så heldigvis kan finde bilerne via stelnummer, på Partsouq dot com som i øvrigt er gratis og får flere og flere bilmærker med.

Great when it works, not so when it doesn't!

Support hopeless - tried to say that it's a fault our end - sending us in a never ending loop of check this, check that. I reached out to our garage community on Facebook and had 20+ garages saying they were experiencing he same issue.

My experience with Partslink24 has been very negative. I contacted them to resolve a few questions and was assisted by Nereyda Cova, who completely avoided answering any of my queries. I sent a second email insisting that I needed a response, but she never replied.

Additionally, the monthly subscription fee seems extremely overpriced for the service they provide. What’s most concerning is that, even though the law grants you the right to cancel within the first 14 days, the only way to do so is by contacting them via email… and they simply don’t respond. It feels like they do everything possible to avoid issuing refunds and end up keeping your money, completely ignoring your requests.

A service that lacks transparency and offers nonexistent customer support. I absolutely do not recommend it.

Partslink ist brauchbar, leider extrem abweisender Support.

Größter Müll. Die Teilebezeichungen sind unterirdisch

Kundenservice zum ******

Reden sich aus, dass die Bezeichnungen so vom Hersteller kommen.
Beispiel:
Franzose: Man will ein Traggelenk finden...
unmöglich...
man muss Kugelpfannengelenk eingeben.
Und solche Späße immer und immer wieder.
Partslink = größter Müll

Hauptsache monatlich kassieren.
Da können sie gut

I paid for a 24 hour subscription to obtain parts numbers for my vehicle so I could purchase parts for service. The site was not able to find my vehicle information via a VIN search in any catalogue, and did not list variants of the vehicle via a manual search so it would show multiple part numbers that were not specific to my vehicle. I was unable to find accurate part numbers and support refused to issue a refund.

Easy money. Take one day licence for an option list of my car. This doesn’t work. I wrote to them but can’t give me the list or do a refund. Big scammers

Unübersichtlich
schlechter Kundenservice
Bestellvorägnge funktionieren zum großteil nicht

I have been trying to cancel the subscription for 4 months now, they are like bloody noses, strange emails in return, very strange!

Tout le temps indisponible ou ralenti. Pas très pro. Travaillez la nuit!!!

Has taken nearly a year to fix their defective software partially due to working in differing time zones I finally managed to arrange a time when we would crossover and we could work on the issue on a remote session in the 30 minute gap I had available and I got a call from the guy like 5 minutes before the end of day.

Be very careful with this company and their subscription service. I had a 12 month subscription for the wrong region. I cancelled it but still have to pay for the full 12 months. Customer service were not interested and very unhelpful, they simply said its a 12 month subscription so you have to pay, even though its cancelled. Avoid Avoid Avoid

Don’t buy them crap, sharp edges only damaged my car. Extremely rude customer service. Avoid these people!!!

Horrible customer service! I have been working with their customer service for close to 2 months now trying to find the correct part number for oil!!! There is still no resolution and on top of this they seem to not care about their paying customer. Unfortunately this is the company that Audi pays to get their parts catalogue software developed so there is no alternative :(