KULT Arvostelua 122

Love the texts they use for the clothing, and the quality of the clothing was fantastic

1 year ago, in April 2022, I ordered a shirt from this brand thinking I'd get it buy July to wear to a music festival. It never came and I reached out to Sam, who chocked it up to customs potentially losing my shirt. Fine, I know that happens from time to time. However, everything that came out after that was a nightmare.

Not only was Sam purposefully ignoring my messages, but he wouldn't give me a refund for my shirt. I already found that to be strange, and he wouldn't even give me a reason why. Then, he followed up my promising to send me a new shirt, which by the way, also didn't arrive and he didn't send out until March 2023, supposedly. I even offered to pay for tracking, which he wouldn't let me do and wouldn't add himself. Another thing I found weird, wouldn't you want to add tracking to a package after the first one was completely lost.

The first time I left a review was the only reason why Sam reached out to me again, because he wanted me to take down the 1 start review, and it was only after that he sent the replacement shirt. I also felt like I was being gaslit every time he told me he was so tired from working and being a small business owner. I'm tired too you know, I work very hard for my money and now I'm out of $30 with no shirt. It is now April 2023, no original shirt and no replacement shirt. I can forgive the original package being lost the first time, but the 2nd one? This is very fishy.

I've reached out to Sam several times, updating him and asking if he'd been able to get in touch with Royal Mail, which again he ignored. I know for a fact I will never be receiving this shirt and I'm out of $30. So, I hope my money makes you happy Sam. That will at least make one of us, because I am beyond frustrated and disappointed.

If you are from California like me, I don't recommend buying from this brand. I've ordered from the UK before and I've never had this type of experience in my life.

Amazing clothes and customer service. Came so quickly and feels such good quality! Can’t recommend enough !

Amazing customer service and beautiful items!

Incredible service!
Everything this artist does is driven by pure passion and love. Thank you for taking care of my order replacement for free. <3
A

My custom order is perfect. It took about two weeks to come through from when I ordered it because it was being made to my choices and I absolutely looove how it came together. It's a present for my boyfriend's birthday and I know he's going to think it's really special and thoughtful. Thank you Sam for making clothes that actually mean something and I cannot wait to see what you come up with next -Ams

The item is great quality and the attention to details is just amazing! There were some delays with my parcel but I received an email explaining what happened and that really made me feel seen as a customer. The order came with a hand written note which again just makes it extra special :) I will be buying again for sure!

I am delighted to share my customer service review on Sam, who has proven to be the kindest and most attentive customer service representative I have ever come across. From the very beginning, Sam went above and beyond to ensure that I had the best possible experience with his business.

When I placed my order, I mistakenly chose the non-tracked delivery option. As a result, I felt quite anxious about the delivery process, especially since there was a delay in Sam's response due to issues with the Royal Mail provider. However, Sam quickly resolved the issue through clear and effective communication, offering me a free-of-charge live tracking code to put my mind at ease. But that was not all.

Sam even went above and beyond by refunding me my shipping cost, which was a completely unexpected gesture of kindness. It was clear that he was dedicated to ensuring that I was satisfied and comfortable with my order, even though it was my mistake in the first place. Sam's exceptional service did not end there. He continued to check in with me to provide updates and reassure me about any concerns I may have had. I was truly impressed by how much he cared about my experience as a customer.

Overall, I cannot speak highly enough of Sam's customer service. His kindness, attention to detail, and dedication to his customers make him an asset to his business. I am thrilled to call myself a customer :)

- Soph

Although my order arrived later than I had wanted it to (which was my fault), I've never been happier about an order.

Since I bought my items during the 'busy season' (towards Christmas time) I was waiting a few weeks just for a reply to an inquiry I had which did make me nervous about my order. My inquiry was answered as soon as it was possible and kept me updated frequently which assured me very much. The customer service interactions throughout (and after) my delivery were super friendly and thoughtful, providing the necessary information which allowed me to stay up to date with the handling of my products and had me appreciate the company I was buying from. As for the products I bought, the GROWTH sweater and the L.I.Y kit, they surpassed my expectations as the quality had been amazing. The sweater was super comfortable and the size was perfect. I'm definitely buying from KULT again as soon as I get the chance!

The clothing is amazing and has a message . The owner is amazing and so kind . I’ve never been more impressed by a store , the message and the work. The order came timely and was flawless . I received notifications when items shipped, when it was in process and delivered . 10/10 will continue to buy and support with much love .

Ordered 4 times so far. My first order in 2020 had issues and I ended just getting a refund after the tracking said it was delivered but I didn’t get it at my address. Sam was so nice and understanding about the problem and happily sent my money back and with a discount code too. I’ve ordered 3 more times since then and never had the same issue again I think it was probably just the pandemic because it was like May 2020 the first time. Love my clothes and I’m starting to get a bit of a collection of them :)). These designs speak to me in a way I can’t find anywhere else. Thanks Sam for the art! :))

Super, super easy to make an order and pay. Didn't have any issues with my order from the Black Friday sales and got my package inside of two weeks (ordered on December 2). Fit is great, feel is even better. Didn't expect the quality to be as high as it is for the price as I paid $12 for one tee that ended up being more like a $30 one it was so soft. I found out about this brand from my friend and even though she said her order took a while to come, mine was really quick. Definitely coming back for something else even when the sales aren't on because the price overall is worth it for the quality.

The tee was absolutely perfect from print to packing. The ease of ordering is brilliant and the customer service is absolutely incredible.

I really appreciate and support this type of art. That's why I made an order with Kult. I'm leaving 3 stars for a reason. My order was made on 28th of november of 2021. Today's 15th of December of 2022. More than 1 year has passed and I never received this order. I was really, genuinely excited about it. It was supposed to be a Christmas gift, then a birthday gift, a Christmas gift again but I guess it won't happen. I don't know who's fault is this, mine it's not but I'm really wondering what's the best thing to do when the order never arrives? This happened to me before, with another store, but they refunded me the money. I didn't even wanted to talk about money. It's this whole situation. Sent several email's, then on 15th of February they sent me an email saying that the order wasn't even ready to ship. 3 months later. And it wasn't ready. I asked for the money, because this was a gift! For someone special! For a special occasion! And never arrived. They said that they had prepared a"surprise personalised gift certificate inside your package". I said I didn't want to wait anymore, just wanted the money back. They never replied. A few months later, I talked with the owner asking for the money back who said that wasn't possible to give me the money. (The first time I asked for the money back was 1 month after making the order, when it wasn't even ready and it hadn't been sent). What about the refunds policies? I asked 1 month later, 3 months later, 6 months later, 8 months later, 1 year later. Once, they said that they would ship again the order. Never received anything about its status. I really believe that they sent me the order again, it's not about that.
This makes me really sad, I have 26 years old and this is the first time on my life I'm doing this type of review, never used the complaining book, never made anything like this. Im saying this so I can show how sad and disappointed I am about this situation. Don't know what else to say, for real. Anyway, for what I saw, in the pictures ofc, the products seemed good and a lot of people are happy with them, so seems legit and a great shop. The only thing is, I hope they improve their customer service, there is always room for improvement.
Thx.

The way Sam created this unique and customized sweater. I wanted to gift my girlfriend something to keep her warm and loved throughout because we rarely see each other due to our long distance relationship. and Sam just went beyond my expectation and created such a special bond between us which we will never forget.

the quality of the product was just fantastic and we love it.

I love this company. Thank you for delivering my order on time and also for your help with customs. I'm so happy I didn't have to pay any thing! Many thanks to Kult. Will be back soon

Absolutely LOVE KULT!! My new sweats are so so comfy and I didn't expect to get them this quick (9 days from when I ordered to their arrival)! Would definitely recommend them if you're looking for little birthday gifts and stuff like that, there's lots of meaningful art/clothes that are pretty inexpensive for what they are. Happy to be a customer.

I bought two tee-shirts for my son. Quality is good and he likes the fit. A+. Didn't have any interaction with customer service but the order was delivered quickly in only 8 days. Would buy more.

I placed an order over a year ago and never received any of the pieces. At first, i thought it was a genuine mistake but after trying so hard with the business owner to mend the mistake, only excuses were given to me and i never received any of the things i bought. The owner contacted me after i wrote 2 reviews here saying that he would like to compensate my waiting time and that he would send my packages as soon as possible, that also never happened. They all never seemed to be delivered even after receiving a mail that said that they had been shipped. I spent a whole year contacting the owner, giving him my details for a correct delivery and writing to him personally so i could receive updates on my orders. Even after all of this, i never received anything. Up to this day im still dealing with the situation. All i know is that this has been a total scam, i wasted my money. Would NOT recommend!!

literally the best shop i know, i'm not even exaggerating. i had the opportunity to buy only two pieces so far and all i can say is that the quality is beyond amazing and the designs are so original and creative. i really feel myself when i wear my beanies :)
never had problems with shipping, everything arrived on time and in perfect condition.
also the person behind all this hard work is the nicest and kindest one i've ever met and made a simple experience so special. always looking forward to buy from kult !!!