Parklandmotors Arvostelua 

The day we got back from purchasing the car, noticed a few things so I made a note and emailed them over. Emails back and forth I attended 10 days alter. As it was 50 mins away, it was difficult to sort to get there, so I planned it for a day in the week that I had off. On the way there a warning light came on saying 'Engine Fault - repair needed' and then 'Emissions fault - repair needed' and the Adblue light came on.
The list of issues I went with and how they sorted them;
*rear passenger side window controls not working from main control on driver door - they ordered a part to come to my address and explained how to fit it myself - this arrived a few days later and I sorted this fine.
*The error message on the screen - they topped up the Adblue and told me that rectified the issue. There were now no error messages on the screen and a mess down the side of the car where they had filled it up with Adblue. They told me that it was in fact just the Adblue needed topping up and that when they had done this the error message had just gone off, so therefore fixed the issue.
*DAB Radio was intermittently losing signal and cutting out quite regularly. They realised that they had forgotten to attach the arial for the DAB and came and screwed it on to the top of the car. This sorted this issue.
*Chip in windscreen - originally I attended the garage as I had been lead to believe I needed to in order for them to fix the chip. Miscommunication and probably misunderstanding on my part, but they weren't ready for me on the 23rd when I went, so I booked an auto glass repair on my insurance from their recommendation and they would reimburse at a later date.
2 days after being at the garage, we were on our way to Cornwall for my mother in laws funeral. Part way there the same error message came on the screen about the emissions fault, first saying 'engine fault - repair needed' then saying 'emissions fault - repair needed' just as it had 2 days before. it then went on to say 'top up adblue- starting impossible in 700mi' though the journey seemed to go down faster than expected from the miles we were doing. We called the warranty number and booked in to a garage in Plymouth and were left without a car, when we needed to get to the funeral and wake the following day. We had to fork out for a hire car from enterprise - very pricey.
Plymouth gargage found an oil leak and advised us not to drive due to safety and risk of fire. I'd tried calling and emailing Parkland Motors, but the person I was dealing with, Ash, was only available to speak to if you pestered enough over emails I found, in order for him to call me back. It seemed very much so that he didn't like speaking on the phone as any time that I, (and later my finance company when it came to them having to deal with it all), tried to call asking for him he was conveniently busy or had stepped out. He only called back on the day of the 25th when we were having issues because I'd replied to his email saracastically saying thank you for him getting back in touch.
I was told that Parkland wanted to fix the adblue issue themselves and asked that we drive back the car and that it was fine to drive. I said how we had the safety of my family to think about and that we had been advised that without the oil leak fixed it wouldn't be safe to do so. In the end Parkland paid for the Plymouth garage to fix the oil leak. We drove it back to Lincoln at the end of the weekend. They collected it 2nd May, after we had said that it needed to be collected from us rather than us making another unnecessary journey when it had been an issue present when I was last there, as well as the distance issue and work commitments. They dropped us off a courtesy car. This itself had so many warning lights, 3 different ones that came up during the time I drove it, so didn't give me much confidence in them again. No walk around was done at drop off or any paperwork, just handed me the keys. It stunk of smoke and the key only worked to open the driver door, the button on the keys was battered.
Car was finally returned a week later on 9th May. Told that they had fixed the issue. No warning lights were on and car seemed to be fine. We were just happy to have a car back that I could use again for work as the courtesy car unfortunately wouldn't have been ok for this due to size and insurance.
31st May same issue with Adblue flashed up on the dashboard. Strangely the starting impossible miles seemed to carry on from where it was when they last had the car with the issue. This fast went down and eventually went to 0 where the car was unable to start. I rejected the vehicle under the consumer rights act.
Overall poor communication, not much confidence win quality of car and fixing issues that arose.

I am unable to make calls whilst at work, so need a dealer to reply to my emails. Parkland returned my emails and messages, when many others did not. Dealing with Fedz at Parkland was nice and easy, how it should be and with no pressure.

Honestly can’t thank this garage enough, fedz was amazing. So easy to talk and explained everything. So glad I travelled to buy a car from here thanks guys!!

I made an appointment on a Sunday with Fedz. He gave me the keys and left me alone to inspect the car which was appreciated. When I finished he answered any questions or queries about the car. He took me through the financing details in a professional, but relaxed manner giving me the full details and the benefits of purchasing through them. He made sure I was ok to proceed at each stage which gave me peace of mind. I would buy another car from Parkland.

I unexpectedly had to replace my car but only had a small budget so had limited choice. Found just what I wanted at Parkland Motors but I live 50 miles away. I had never bought a car online before but it was hassle free. Jason responded promptly to any requests and was professional and polite. He sent me a video of the car and described it's condition accurately. For a very reasonable fee the car was delivered to me on a trailer. The car is exactly as described. Have had the car for 2 weeks now and all good.

Had a great experience with Parkland Motors from start to finish.
Great communication from Fedz all the way through, updating me on everything about my new purchase. Even sent me videos, thoroughly going through the interior and exterior of my car.
Had the car delivered to Newbury and the guy who dropped it off was very professional.
Couldn’t fault Parkland Motors and would 100% recommend them to anyone.
Thanks a lot guys for getting me back on the road!
Josh

Picked my car up today Richard is a top guy nothing to much trouble even insisted on washing the car before I left enough fuel to get me home and more what a bonus would recommend parkland 100%

Do not buy a car from this dealership. Brought a car from them 18 months ago and has cost approx £5000 in repairs - all of which the garages have said the dealerships would have known about. Dealer lied about important parts of the car when sold. Have been in contact with them and they accept no responsibility and will not work with TMO.
Would advise to shop elsewhere - wish I did.

We have a great deal and good experience quick and easy deal

We bought our last car from Parkland Motors, so we went back when we wanted another, relaxed walk around, no hard sell, test drive, bought it and took it away there and then, also dealt with the same person, very relaxed and pleasurable experience.

Brought a car from Parkland motors and within a week had the check engine light come on. Not a great sign so took back for a refund. Had to wait 1 week for a refund and chase up every day leaving me without a car for weeks. Would avoid and save yourself the hassle…

I brought a car from this garage and would never buy another car from there again, if you are considering buying a car from this dealer please check the cars history and have a good look at the bodywork as I believe most of there cars are repaired on site (bodywork) and the workmanship is so poor it's untrue, and the after sales is really poor the salesman are so rude, I'D STAY WELL AWAY.

Very helpful and friendly, buying a car without seeing it prior to receiving it, I felt confident they had been honest throughout the process - dealt with Fedz and found him to be professional and definitely an asset to the company

Great service, great car and at a fair price too

I was able to reserve the car whilst it was being prepared and then bought it when is was ready. Caring straightforward transaction with Fedz and would use them again Andrew A

Great customer service. Beautiful car in great condition. Definitely recommend. Fedz was a great help

Had a great experience with buying a car, all done over the phone and what’s app, with Fedz messaging with videos of the inside and outside of the car, Fedz also sorted out the delivery of the car to suit us, nothing was to much trouble. Would definitely recommend buying a car from them and their honesty in selling vehicles.

Easy to deal with, particularly Ash. Happy my car was delivered full of fuel too!

We had a really great experience dealing with Fedz, Offered a good deal on my part ex and offered a better finance rate than I already had. We were late collecting my new car but he stayed and waited and nothing was too much trouble. Highly recommended.
Shame that there was no fuel in the new car!

We really appreciated that there was no pressure at all to buy or to take finance. A very friendly and relaxed atmosphere.