Trusted brands at great prices. My favourite perfume was half the price I would have paid at Boots or local pharmacies. My package was delayed on this occasion due to a misrouting but this was broug... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I'm giving you a 5 star because my experience has always been top class. Through no fault of yours, storm Darragh had me biting my nails until Christmas Eve when, lo and behold, An Post squeaked past... Näytä lisää
Very secure site to order from.They have a great selection of products to choose from at a really good price. Good customer service support. Tracking available through out and always on time with de... Näytä lisää
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I enjoy shopping here. There are products and brands that seem being sold exclusively there and hardly available on any others. Genuine perfumes in, most often, unbeatable prices. High quality cosmeti... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Welcome to parfumdreams – WHERE BEAUTY COMES TRUE. Here, everything revolves around you – your look, your style, and your moments of self-care. Since 2004, our online shop has been connecting beauty lovers in 15 countries, bringing inspiration, trends, and beloved products straight to your door. And since 2018, we’ve been proud to be part of the DOUGLAS family. Our mission is simple: we bring beauty into your everyday life. Because feeling beautiful and comfortable in your own skin should never be a luxury or privilege – it should be a daily act of self-care you can enjoy without compromise. And since beauty is as individual as people themselves, we celebrate that diversity every single day. Whether it’s a natural or bold make-up look, a skincare or haircare routine you love, or a fragrance that perfectly reflects your personality – however you define beauty, we’re here to support you with passion and expertise. Looking for inspiration for your self-care routine, eager to discover the latest trends, or simply want to restock your everyday essentials in make-up, fragrance, skincare and more – all while getting the best price? Then parfumdreams is exactly where you need to be! In our shop, you’ll find more than 600 beauty brands including Prada, Montale, Lancôme, Armani, Kérastase, Shiseido, and Yves Saint Laurent – with a wide selection of products ranging from timeless classics and trending new releases to exclusive niche fragrances. You’ll find everything you need for your look and your personal feel-good ritual – at fair prices and with service you can rely on. We wish you lots of joy discovering and shopping with us!
Yhteystiedot
Ferdinand-Braun-Str. 28/3, 74074, Heilbronn, Saksa
- +49 32 221857035
- info@parfumdreams.de
- parfumdreams.ie
3,7
Keskitasoinen
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
100% Original and Authentic Perfumes…
100% Original and Authentic Perfumes and Cologne. I save a lot of money compared by buying it from other online Perfume Store. Delivered my items on time no hassle at all. I recommend it to my friends and families. 100% satisfied with the product and honesty of the company.
30. maaliskuuta 2025
Oma-aloitteinen arvostelu
Good range of products
Good range of products. Arrived safely at the specified time. Good service.
28. maaliskuuta 2025
Easy ordering process
Easy ordering process. Top quality products at reasonable prices, as always. Overall an excellent experience.
28. maaliskuuta 2025
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
I didn't receive my order
I didn't receive my order. I want a refund if I don't receive it.
26. maaliskuuta 2025
Vastaus yritykseltä parfumdreams
We’re really sorry to hear you haven’t received your order yet. That’s certainly not the experience we want for our customers.
Our customer service team is currently looking into your case. If your parcel cannot be delivered, of course we will arrange a full refund.
Thank you for your patience – we’ll get back to you as soon as possible with an update.
I still haven’t received my parcel so…
I still haven’t received my parcel so that says it all
25. maaliskuuta 2025
Vastaus yritykseltä parfumdreams
We’re really sorry to hear you haven’t received your parcel yet. That’s absolutely not the experience we want for our customers.
Please contact us directly so we can look into it and resolve the issue as quickly as possible.
Excellent
Excellent customer service, wide range of products, fast delivery, great prices
21. maaliskuuta 2025
Well can't complain about the goods
Well can't complain about the goods. But customer service it's disaster.. Trying to end my membership there but sims like a huge issue there more then 10 emails send, but looks like in each of it answers the different person.
20. maaliskuuta 2025
Vastaus yritykseltä parfumdreams
Thank you for your honest feedback.
We're truly sorry to hear about your experience with our customer service — that’s certainly not the level of support we aim to provide.
We understand how frustrating it must be to send multiple emails and receive inconsistent responses. This is not acceptable, and we’re taking your comments seriously. We will investigate the issue internally to ensure better coordination and faster resolutions in the future.
Thank you again for bringing this to our attention — your feedback helps us improve.
Vastaus yritykseltä parfumdreams
We’re sorry to hear that you haven’t received your order yet.
To assist you as quickly as possible, we kindly ask you to contact our customer service with your order number, so we can investigate and provide an update.
Thank you for your patience and understanding.
Super fast delivery and at prices I…
Super fast delivery and at prices I cannot beat.
14. maaliskuuta 2025
Super quick delivery- top class…
Super quick delivery- top class service! Thanks!
16. maaliskuuta 2025
Perfumes arrived as advertised
Perfumes arrived fairly quickly (1 week, two days ahead of quoted time). Packaging could use some filling as the perfume box was freely moving inside.
I've noticed no damage though. Very happy with the purchase.
14. maaliskuuta 2025
It's one week since my order
It's one week since my order. I have been following the tracking and it appears my order has gone back to where it started, stating its now consolidated. I have contacted customer service, I have been told to give it another week at least. Pretty poor service so far
13. maaliskuuta 2025
Vastaus yritykseltä parfumdreams
We sincerely apologize for the inconvenience and frustration caused by the delay in your order. We understand how disappointing this must be. Our customer service team is closely monitoring the situation, and we will do our best to resolve it as soon as possible.
We appreciate your patience and will keep you updated on any progress. If you need further assistance, please don’t hesitate to reach out.
Parfumdreams.ie
Lovely and great quality products, delivery in time. Highly recommend.
12. maaliskuuta 2025
Charged me for an order and did not…
Charged me for an order and did not process it. The customer service form does not process so there is no way to contact them. SCAM Website!
10. helmikuuta 2025
Oma-aloitteinen arvostelu
Great value and service
I am a big fan of Parfumdreams. Great value and top quality. Also, their customer service is excellent if you need to follow up on anything.
3. helmikuuta 2025
Oma-aloitteinen arvostelu
Never again
Sending the package took more than a week but it was before Christmas so understood. But customer service is just the worst. Asked for a return, had to talk to the chat ai that could not identify my order for the first about 10 tries. Sent an email, no reply for days. Tried again a week later, ai was finally able to get a return label. Of course I had to pay for return despite reading on the website that it would be free of charge.
After almost 3 weeks I got a reply to my email with a new return label, by that time my package was already on the way back. It was delivered to them 2 weeks ago, still no refund or any update. I understand it might be busy after holidays but communication still shouldn't be this hard, absolutely terrible customer service experience. Product was okay by the way, just returned because I found a better price elsewhere.
18. tammikuuta 2025
Oma-aloitteinen arvostelu
Got charged for the same product twice
Got charged for the same product twice
13. tammikuuta 2025
Oma-aloitteinen arvostelu
I have paid €9.99 for the yearly…
I have paid €9.99 for the yearly membership which is meant to give you free delivery and 10% discount but I'm not getting the discount or the free postage. I have tried to contact them on multiple platforms but my issue has still not been resolved. No customer service and if you pay the premium membership you will not get the service you paid for.
5. tammikuuta 2025
Oma-aloitteinen arvostelu
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