Parcelcompare Arvostelua 12 383

Fantastic! I had to return a non working car stereo to China that I bought off Aliexpress. Sadly the parcel was held at customs in China. I tried to get a refund from PayPal for the item and tried contacting the seller with no success. I then contacted ParcelCompare. They helped greatly providing all the information I needed to get a refund from PayPal.
Highly recommended and I will definitely be using them in the future along with recommending them to friends and family.

Let me explain my situation.
On the 23rd of March, through Parcel Compare, I booked a shipping service from London to Edinburgh. The parcel weighed 30 kg, but I chose to pay for 50 kg to ensure there would be no issues. I provided the correct dimensions and weight — in fact, I did everything to make sure everything was in order.
Parcel Compare arranged the shipment via UPS. Everything seemed fine — they came and collected the parcel from my door on the 24th, with delivery scheduled for the 25th of March.
After the parcel was collected, I received a message from UPS stating that the parcel would be returned to me due to unpaid additional handling charges. This is completely incorrect, as I have the receipt from Parcel Compare clearly showing that the additional handling fee was paid, amounting to £3.30.
Since then, I have been trying to resolve this issue with both Parcel Compare and UPS. Today, the 25th of March, UPS attempted to return the parcel to me, which I refused, as I have paid correctly and in full for this service.
I contacted Parcel Compare, and somehow I was made to feel at fault for refusing the return of the parcel. I no longer understand what is going on. I do not understand why these services are being sold if they cannot be properly fulfilled.
The customer service has been poor — frankly, I would say unacceptable. I am deeply disappointed.
Thank you.

Booked a delivery to and from uk mainland - system wouldnt let me confirm my email address (website error and wouldnt load every time i followed the link) so couldnt actually print my labels so cancelled the order, been waiting two weeks for a refund that was promised within 5 days - fobbed off by advisors.. no record of me, my email address, the transaction blah blah.. Charged me £38.95 originally, ended up taking it to the post office and got the same service with £400 cover for nearly £20 less - £22. Massive rip off, poor customer service - the negative reviews are valid. Now having to open a case through my bank to get my money back.

They would get zero stars if I could. Absolute SCAM of a site, I am just glad I got off lightly and came read reviews before I went ahead. I cancelled within 30mins of doing it. I received my refund today with £6.00 deducted for god knows what. Absolute cheek....STAY CLEAR EVERYONE

I wrote a comment on the 17th February in respect to an item which had been lost, since then my case is still not resolved. It would appear that they put everything in the way to delay taking responsibility & paying out. Latest is they require me to provide either proof of purchase or an sale invoice for an item over 10 years old. However they have offered just to refund the cost of shipping for the item that has been lost, I will never use them again. Their reply to my comment last time asked for be patient & we are doing all to resolve the case ........ laughable!!!

Parcel shipping address was incorrect due to your system not having special signs- then your team recommended me to cancel at my own cost until I talked some common sense into them. Now I have a delay with my parcel probably not arriving on time due to parcel compare their mistake and wasting my time.

Technical glitches so the label didn't send, in contact with their chat function and emailing (7 responses so far, still no label). Do not use this company.

Last October, I purchased an international shipping service through the ParcelCompare website for a parcel measuring 42x33x42cm, and weighing 10 kg at the cost of £28.58. The service was drop-off, and would be fulfilled by UPS.

The package was delivered 10 days later, by a UPS van, and the amount of 69.13€ was paid to the driver in cash as the driver would not accept card payment.

Upon enquiry, the Import Brokerage Customer Service Representative of UPS stated that out of the 69.13€, 13.83€ was the import tax whilst the remaining 55.30€ was the brokerage service fee.

ParcelCompare, regrettably:
-Failed to provide important, easy-to-understand information relating to hidden additional charges, which in this case were the brokerage fees.
-The information I was given was lacking clarity and transparency, as I was not made aware that, apart from the import tariffs, brokerage service fees would also be applicable.
-I was not made aware of the cost of the brokerage fees, which actually exceeded the cost of the goods.
-I was not given the total delivery cost or how this will be calculated (excluding, of course, the import tax that depends on the destination country, which was not the point of contention, anyway).

It must be noted that:
-’ Brokerage Service fees’ are not set by the importing country but by UPS operating in that country.
-The UPS broker is a private company setting their own fee structures and is owned by UPS, which has control and knowledge of the brokerage fees charged on imported shipments. Consequently, as UPS is a ParcelCompare business partner, the services of whom the company markets and sells on their website, they have a legal duty to disclose all information about “standard charges” applied by their business partner upon delivery of the shipments, before purchasing the shipping service. Failure to do so allows UPS to charge exorbitant fees at their own discretion, gouging the customer for as many additional fees as they (presumably) can get away with.
-ParcelCompare failed to disclose or even mention these ‘standard charges' before purchasing the shipping service.

Under the Consumer Protection from Unfair Trading Regulations 2008, Regulation 6 (d) Misleading Omissions, ParcelCompare had a legal responsibility to have advised me as a consumer about the brokerage ‘standard fees’ charged by their business partner, UPS, in the country of destination.
ParcelCompare had a duty to advise me about:
(i) the price, including any taxes; that in this case is the UPS brokerage fee, or
(ii) where the nature of the product is such that the price cannot reasonably be calculated in advance, the manner in which the price is calculated, that in this case is, the methodology, formula or parameters based on which the UPS brokerage fee is calculated;

Under Regulation 10, A trader is guilty of an offence if he engages in a commercial practice which is a misleading omission under Regulation 6.

By failing to disclose the UPS brokerage fees at the Point of Sale, ParcelCompare demonstrated conduct constituting a prohibited practice. Consequently, I was misled to believe that the destination country import tariffs (that are not disputed) would be the only applicable additional charges.

Though unclear whether ParcelCompare receives commission from UPS for selling the specific service, they knowingly sold me a service by giving me half the information I needed to make an informed choice. As a result of loopholes in the system, including a lack of regulation, business partners UPS and ParcelCompare are allowed to take advantage of their customers. This disingenuous practice is professionally unacceptable.

What an absolutely terrible service. My box was damaged and arrived with a gaping whole so large that items had fallen out. After making a complaint (that has taken over a month to try resolve) they have given every excuse in the book to claim this was not their fault or responsibility despite their clear lack of care and poor handling. A cardboard box gaffa taped up isn’t damaged that easily, yet my box was bent, scratched and came with multiple holes and punctures yet they are not at fault! The damage must have happened magically then or maybe they simply stole the items, based on reviews missing items seem to be a pattern, who knows! Don’t use this company.

Wow this company is bad. I wish I had sent it via DPD directly rather than using these guys. So, I sent a parcel to China in January (which they failed to pick up the first time and i had to reschedule) then i had to chase and chase and chase the delivery as it went 6 weeks overdelivery time. then at the end of February they agreed it had been lost and they told me to fill out a claim form, which I did, and now they're just keeping me on a bit of string saying they're still investigating 4 weeks later. I've asked them what exactly they are investigating as they know it's gone missing and they just need to pay me the compensation but they just keep fobbing me off saying they're still investigating it. honestly, I would not use this company even though they are cheaper, in the long run you'll regret it. Tracking Number - 5982220166 and ticket no: 5297071 and

The worst experience i have ever had with a company. I booked packages on, had to cancel them but was still charged the full amount totalling £380. I've tried contacting them many times through so many methods but it seems they dont have a contact number or email!

Shockingly bad. This company does clearly do no research on what companies they put in front of the user ; they just take the percentage (that I am sure is involved in the transaction) and move on.
FedEx is a prime example. Absolutely shocking reviews , yet at the top of their search list. Will never use again. No one should; it’s a scam.

They lost my parcel. They didn’t even know where. USELESS.

I ordered a pickup from a hotel resort in Goa (India) and paid for it, It got collected 1 week after the date advised, then went to FedEx for an international delivery to the UK.
I got two FedEx tracking number (both the same) but the tracking icon never moved from the collection point for almost two weeks.
This morning I got a confirmation of a delivery to the destination address in the UK, but I was in all day but nothing, looking at the detailed collection and delivery information on FedEx it appears that my parcel never got delivered in the UK but never left India, they delivered it back to the Hotel where it was originally picked up from.
Parcelcare have now deleted all the information from my contact portal with them which I used to relay my many problems with this delivery. DO NOT USE THIS COMPANY< go direct to a valid carrier, you pay a bit more but you get the item delivered.

was booked for 2 pcs of good collection, and didnt come, after 1 week they arranged UPS but only with 1 form. said will come next day. but got a update they refund the cancel this collection. I am suppose to collection within certain date to return my goods to the suppiler for refund! what a terrible company with no update. lost track and end up refund (not even a full refund) to me and try to end this.

I purchased package delivery but the website crashed after the payment and would not let me confirm the booking. I sent a chat message to technical support who didn't reply. I then had to purchase delivery on another website and over a week later I am still awaiting a refund. ParcelCompare have placed the transaction on hold so I Can't contact them anymore. I had to dispute the transaction with my bank as I have no faith in ParcelCompare. Such an effort to send a package.

Delivered with damage to the packaging, photos confirmed which meant we were not going to get full refund and Parcelcompare then made reasons/excuses for no compensation, only £30 to cover my loss. Extremely poor service especially in today’s world where Customer Service is paramount. Would never recommend

I wouldn't even rate 1 star, the trouble this pathetic company has caused me. Mentally and emotionally is unbelievable!
CEO need a trophy for brilliant customer care! Nobody has taken fault in losing or admitting liability for loss of product returned

Stay away, I've left a review before, currently going through court proceedings as they tried stinging me with a £1200 surcharge even tho they didn't deliver everything that was packed, save your hard earned money and do not use these,
Hopefully they'll shut down soon