Paper Republic Arvostelua 39

I placed an order on March 10th and, since then, I have not received any updates from the company. There has been no communication regarding shipping, delays, or order status.
I have tried reaching out multiple times via email, but unfortunately, I have not received a single response. This lack of customer service and communication is extremely disappointing.
At this point, I am concerned about whether I will receive the product at all. I would strongly advise others to be cautious when ordering from this company, as my experience has been very frustrating and unprofessional.

I did an easy order on paper republic, but I wanted to change the shipping method. I chatted with an agent named Hilma and it was the kindest experience I ever had with a customer helper. She accomplished very well my urgencies, with a very rapidity. I am glad that they have a customer care that actually works very good!

The products are fantastic and the customer service is always responsive and friendly. The only niggles I have surround cost. The Journals/covers are worth every penny but some of the accessories are extremely over priced, as are the delivery options.

Company has nice Instagram photos and runs promotions with bloggers. I follow a book blogger who praised Paper Republic and shared a 30% discount, so I decided to try it. I was looking for a notebook system where you can keep the cover and just replace the inserts. Seems more eco-friendly this way...
After 8 days of waiting, it arrived today. Unfortunately, I’m really disappointed. It’s simply a bare piece of leather with a few holes and an elastic band. The edges aren’t even finished. I can’t believe I bought this. Oh well, first and last time.

Excellent customer service and such a wonderful, high quality product. We had a change of plans in our travels and the team acommodated us and gave us a discount on express shipping. Super happy and highly recommend it.

Für einen einfachen Wochenkalender über 20 Euro ist extrem teuer. Dazu hohe Lieferkosten und die standard Lieferzeit (1 Monat!) ist schon sehr lang, wenn man bedenkt, dass das Produkt aus einem Nachbarland kommt. Nach 14 Tagen hiess es, dass auf Grund der Feiertage eine Lieferung erst ab 06.01.26 erfolge. Allerdings ist der Kundenservice sehr gut. Schnelle Reaktion und Stornierung der Bestellung.

The products are of excellent quality. I’ve been using the same planner for two years now and I absolutely love it!

I also really enjoy the accessories — they’re fun, beautiful, and what I love the most is the possibility of personalisation. It truly makes each piece feel unique.

Customer service is outstanding. Especially Ina — her kindness and willingness to help were 1000%!

Highly recommended.

Very disappointed with my experience with paper republic.

I placed a Christmas order (order #425457) in mid-December. The parcel had an address issue with UPS, which I reported immediately to customer service, providing the correct details. Despite several follow-ups, the team took a long time to react, and the parcel eventually got sent back to them.

I was repeatedly told the package would be resent “as soon as possible”, but I never received a new shipment, a new tracking link, or even a clear timeline. It’s now mid-January, the Christmas gift never arrived, and I’ve had to ask for the order to be cancelled and fully refunded.

The products look great, but between the delays, the lack of proactive communication, and the absence of a concrete solution in the context of a Christmas gift, I can’t recommend this brand. I was expecting a much more reliable and responsive customer service for a so-called premium product.

Erst mal Papier Republik hat sehr hochwertige Hefte.
Dennoch hatte ich leider ein Problem mit einer Lieferung.
Der Customer Service hat mein Problem sofort gelöst war sehr hilfreich und nett.

Do not buy their products. I could put up with the average quality ( the leather is very cheap for the money) but having been told after chasing them that it'll be a total of 5 weeks to get refills ( I thought you were a journalling company!!!) I give up. Look elsewhere. Not a great company

Jeg købte en grand voyageur leather journal i XL størrelse for et par måneder siden, som jeg indtil videre har været enormt glad for. Læderet er af god kvalitet og det har været rigtigt nemt at få fat på refills. Papiret føles også rart at skrive på. Det inspirerer mig meget til at bruge min notesbog mere i hverdagen. Jeg forsøgte dog at indsætte 3 book refills i den, og det er sådan liiiige på kanten af, hvad den kan indeholde. Desuden kan den godt, når man fylder så meget i, blive lidt akavet at skrive i. Men bortset fra dette relativt lille minus, er det en notesbog, jeg har været enormt glad for.

I wanted to love paper republic but I've been having the world's most horrible customer service experience trying to retrieve a package that got lost on the way. Any decent customer-centric company would just send a new product to make up for it, but paper republic has already made me waste hours of my life on this with yet no resolution. So so unfortunate. They seem like such a customer-centric company on social media.

Evertime I purchase from this company the order arrives on time (unless UPS messes up!). The products are wonderfully made and beautifully tactile. This time they went over and beyond to accommodate a special embossing request. I love purchasing from this company.

To expensive

Produkte sehr gut. Mitglieder-Login auf der Webseite funktioniert nicht unter Linux. Hilfe Fehlanzeige. Scheint lt. Paper Republic zum Teil an Shopify zu liegen wo der Shop gehostet ist.

I ordered quite costly diary with inserts on 2nd September 2025. It still hasn't arrived on 3rd October. They messed up the dates to post the items and whilst the communication was there with the customer service they missed the time I was actually in the country. Redirecting somewhere else was so far unsuccessful. They said they have a lot of orders as an excuse. VERY POOR SERVICE, VERY LONG DELIVERY, AND PEOPLE DO NOT RESPOND.

Ich bin schon seit längerem stolze und treue Kundin von Paper Republic und wurde noch nie von dem Unternehmen oder den Produkten enttäuscht!

Der Versand verlief immer reibungslos - und wenn einmal etwas zu spät kam, lag es niemals an PR, sondern eher an unserem UPS Zusteller, der einfach hin und wieder freitags einfach nicht zustellen will. Dafür kann aber PR nichts, sondern der Versanddienstleister.
Und abgesehen davon: Den Job muss erst einmal jemand machen, um mitreden zu können oder sich zu beschweren. Lieb sein Leute. Wir sind alles nur Menschen.

Abgesehen davon sind die Produkte von PR einfach fantastisch, absolut gut verarbeitet und ja, eventuell etwas overpriced, aber wenn ein Journal nach über einem Jahr noch immer so gut nach Leder duftet? Das liegt daran, dass das Qualität ist. Und kein billiger Schrott.

Demnach... wenn man sich was gönnen möchte: Gerne bei Paper Republic. Gerne auch als Sonderanfertigung aus dem Atelier - das ganze Team ist einfach Top!

Terrible experience. Utterly bizarre and incomprehensible. I spent a couple of hours trying to buy an item from the website without success. First, PayPal kept returning the payment with an error message to contact the vendor. I then tried a different browser and managed to get to the payment page where I was informed they would not deliver to my address because it had the word "Box" in it. I contacted "customer care" and was told to take out the word "Box" from my address - I was advised to provide them with an incorrect address in order for the payment to go through so they could process the order. Needless to say, I declined. After reading some of the reviews on here regarding the slick marketing, overpricing and mediocre products, I'm pleased to have kept the £102.00 the item would have cost.

The company did reach out to me later and offered a solution.
Just be sure you order the correct product on their website, since the pictures and descriptions are somewhat confusing
Be warned, this very expensive leather cover and refils are just a piece of leather, with 4 holes in it.
The paper quality in the refills are bad (using a fountain pen) and with more than two refills in it, it's hard to write and rest your hand while writing.
You can get much better for less money, or just stick to bullet jounals or Leichturm notebooks, which gives a much better experience.
Hat's off to their marketing, though. To sell a piece of skin with 4 holes for more than 60 EUR.

From the moment I received my handcrafted leather voyager in pocket size (A5), I was completely smitten. There was a slight delay due to staff illness, but the communication was outstanding, warm, honest, and genuinely caring, which only added to the charm of buying from a small, passionate business. Holding this piece in my hands, I felt transported back to a time when everything was made with care and attention, when you bought things that lasted from local shops that knew their customers. It evokes the spirit of the 1940/50s, when quality and connection mattered more than speed and mass production. The leather is rich and beautifully dyed using natural methods, the craftsmanship is exquisite, and even the paper inserts are of the highest quality. The personalised note that came with it was the perfect final touch, thoughtful and heartfelt. I’m absolutely overjoyed. This isn’t just a product, it’s an experience. One very, very happy customer.