They have not honoured the package I bought with them
I am really disappointed with my experience. The publishing process was extremely slow, often going weeks or even months between any form of contact. Although my book was eventually published, many of the things I was promised during the sales process have still not been delivered.
Before I signed up, I was assured that my package included marketing incentives to encourage wholesale orders, as well as a press release and an article to build momentum and visibility at launch. None of these have been provided despite chasing.
As we neared publishing, the focus shifted to repeatedly trying to upsell me an additional marketing package – even though I had already been promised these elements as part of what I had paid for. Since I challenged this and asked for the fulfilment of the original commitments, communication has stalled completely.
I feel let down and misled. I invested in what I believed would be a professional publishing service with built-in launch support, but instead I have been left doing all the promotion myself while still waiting for the items I was promised. I chose Pantheon because they are part of Penguin Random House and a very reputable company, and I am very disappointed.
