SpringRacks Hosting Arvostelua 

56
TrustScore 4.5/5 tähteä

4,4

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Really amazing. I never hosted a server before and a person from the Management team has helped me so much while I set up my modded server! It's not at all super expensive and it doesnt put a dent in... Näytä lisää

Saanut 5/5 tähteä

Great service overall, been renting a server for a few months now. Had a few problems which got sorted VERY quick, less then 15 minutes before a response (which is crazy). Prices are also nice, perfor... Näytä lisää

Saanut 5/5 tähteä

Absolutely amazing service and community- really helped out when I was confused (even at simple things like mods, haha) Affordable and so easy to understand- Performance wise was alright, (that w... Näytä lisää

Saanut 5/5 tähteä

Springracks is by far the best hosting platform I have used. I have been a customer now for over six months and have nothing but good things to say. I have not had an issue with server performance si... Näytä lisää

Yrityksen tiedot

  1. Verkkopalveluyhtiö

Yrityksen kirjoittama

We are a company that hosts Game servers with a Great panel, Amazing Specs and Competitive prices!


Yhteystiedot

4,4

Erinomainen

TrustScore 4.5/5 tähteä

56 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,4

Kaikki arvostelut

(56)

3 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Performance Issues

In my honest opinion, there are many better hosts out there. I was using springracks for a few months, minimal downtime, but I was always having performance issues when I shouldn't be. I figured it was just my own fault due to the amount of mods, and players we had. Well, I swapped to a different hosting provider and my performance problems were solved. Although, i will say springracks was helpful and kind when I did need help, it does feel like I was being cheated out of performance considering I'm paying the same with my new provider as I was with the guys over at springracks.
TL;DR Springracks is very helpful, and nice staff but definitely not worth the price. I'd choose another host.

9. toukokuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

CCSMP <3

Absolutely amazing service and community- really helped out when I was confused (even at simple things like mods, haha)
Affordable and so easy to understand-
Performance wise was alright, (that was our fault, we sort of overloaded everything every second we get)

Please give it a try if you're wondering, it's so fun

6. toukokuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

This is the BEST server hoster there is!

1. AFFORDABLE PRICING
2. VERY HELPFUL AND NICE STAFF, THEY WERE PATIENT AND GREAT RESPONSE TIME
3. HAD MY SERVER UP AND RUNNING QUICKLY AND EVEN LEARNED HOW TO USE IT THANKS TO THEM.
4. NO LAG :D
5. BEST HOSTER EVERRRRR!!!!!
5 points for 5 stars lol

28. huhtikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent Server service and amazing staff assistance.

Great help from staff and the server runs perfectly! Not to mention how easily it is to use the panel compared to other panels. Would recommend for others! Brandon has been a big help with it all.

Would love to see a Panel Gui upgrade if possible :)

22. maaliskuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Would not recommend this host

Would not recommend this host. They go out of their way to spy on you and stalk your private activities on your Discord server. If they don’t like what they see about you, then they will ban you from using their services. I had an ImageToMap plugin that lets my players upload images to transform it into a map in Minecraft. I sent a message containing upload url on my Discord server to let players upload memes onto my server. The Springracks staff Brandon saw it. He wiped my server and banned me from their service immediately without saying a word. I wasnt given a warning or word about it. I was so scared. One hour later, he finally sent me a screenshot of my message from MY DISCORD SERVER. I had no idea he was stalking me in my Discord server on his alt account this whole time! I asked why and he said I can’t host non-MC related things. Dude, that plugin takes less than 10 megabytes. Im not using my server as a file storage. Those images were gonna be displayed as maps on my Minecraft server. This is literally a plugin I downloaded from Spigot website. Its definitely Minecraft related! If it wasnt then it wouldn’t be compatible with my Minecraft server. Now Im left with no server for my players anymore. Way to go ruin everything Springracks.

23. helmikuuta 2024
Oma-aloitteinen arvostelu
SpringRacks Hosting-logo

Vastaus yritykseltä SpringRacks Hosting

We reviewed your usage of our servers when a community member of ours alerted us of a user sharing a link to a website with our domain attached to it sharing topics that were not related to our services which violated our Terms of Services. We work close with all clients to ensure that their experience with us are positive taking in community input seriously to ensure we offer the best experience for many of our clients here. We do not tolerate crimes and the exposing of leaked DMs of a user not related to our service to be associated with our brand which violates our Terms of use.

We were not made aware that any images were being made into maps when our team member that executed your ban discussed it with you. We apologize if that was the case however the contents of the site was something that should be associated with our brand. We are not a web hosting service so any content in it must be Minecraft related which your free trial server was created for. Since there were no clear sign of it being used for a Minecraft server and more as a standalone website, it would unfortunately violate our terms of services you agreed to when using our service.

We will improve our handling of such a case like this and ensure that communication between our team and those we believed violated our rules will be made clear to ensure mistakes like violating our Terms of Services unknowingly aren't handled hastily.

Saanut 1/5 tähteä

Server suddenly deleted and banned for no reason

I was using SpringRack’s 3 GB server only for a couple of hours. My server was suddenly wiped and my entire account was deleted. They didn’t warn me first or tell me anything. I was just running a Paper Minecraft server with some plugins that I downloaded from Spigot. If there are some plugins that aren’t allowed, then they should’ve told me first instead of banning me right away. This is how strict they are if you download a plugin your not supposed to then they ban you immediately. The support is also very slow. It took them 5+ hours to give me my server.

22. helmikuuta 2024
Oma-aloitteinen arvostelu
SpringRacks Hosting-logo

Vastaus yritykseltä SpringRacks Hosting

We're sorry that we gave you a negative experience with us. Unfortunately we would find a user violating our TOS hosting a website that was not related to the service using a plugin to host a website (A service we do not offer as now) displaying very non-appropriate images and details that we do not want our brand to be associated with. We would terminate the Free Trial you had with us as it violated our Terms of Services.

We apologize for not communicating better with you regarding the ban and termination of your free trial server. The plugin itself is allowed to be hosted with our services, however the contents in the website was unfortunately not related to the service which violated our Terms of Services. By using the service, you agreed to not violate it which unfortunately you did violate. We will definitely will review this situation and ensure there will be a better communication between both parties if a situation like this occur again ensuring proper steps are done before such actions would proceed.

Saanut 1/5 tähteä

Unreliable and slow to fix issues

My experience with renting servers from SpringRacks has been highly inconsistent, veering from decent to downright disappointing. The primary issues that have tarnished my experience are the unreliability and sluggish response times. It's been frustrating to see the server experience downtime every few days, each time without any prior warning or subsequent explanation. Additionally, when we encountered a critical functionality problem on their panel the issue has remained unresolved for the better part of a week. Moreover, in the last four days alone, the service has been down three times, again without any prior notification. This lack of reliability and communication has significantly impacted my opinion of SpringRacks, leading me to rate my overall experience as 1 out of 5.

19. helmikuuta 2024
Oma-aloitteinen arvostelu
SpringRacks Hosting-logo

Vastaus yritykseltä SpringRacks Hosting

We're sorry that you had a negative experience with us. We seek to always improve our services and have made efforts to ensure that downtimes like on our Dal-02 server will not happen again. Regarding communication, we do try to communicate with all our clients and answer their questions regarding the unexpected downtime through our communication channel on Discord.

We're a small team so we apologize for not attending to your tickets and questions sooner as we were resolving the Dal-02 downtime. We do plan to expand our team in the future to ensure faster response time and will definitely improve our service to ensure you and other clients experience a better experience than what we have provided this week.

Saanut 5/5 tähteä

Pristine service, and support

They had excellent service, was able to help with backup related issues, and was very helpful and responsive. I would definitely recommend to newer server owners due to their fast response and excellent service. They are absolutely fantastic. 5/5

7. helmikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great people

Had a worker for the company jump in my discord dm to help me out to switch hosts when it comes to palworld. He helped me in every single step of the way! Big thanks!

30. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I love the preformance of the servers

I love the preformance of the servers, but basic plan was really bad when I tried it out for the first time. We played on a survival server with 1 iron farm and 4GB RAM - I know that's not that much, but aternos preformed better with 2GB RAM and It constantly crashed. Although basic plan was bad when I played, it is possible that they made it stronger since. Standard Plan is just amazing.

6. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

5 Star experience

Response time was reasonably fast. The staff were friendly in their replies and very efficient in getting to the root of the issue I was having.

1. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

The Support and Servers are amazing

Honestly they are very patient with people, and have such a amazing way of getting to help you no matter whats your issue. They study or just simply take the time to learn what the issue is and give you that extra hand you desperately need… Im a new server owner, and they have placed and ordered everything I need to my needs and even have taken off their day to make mine a lot better.

I would recommend talking to them first before even thinking of opening a server and let them be your guide on your way to becoming a good server Owner and as they show you and do things, You learn.

1. marraskuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Finally found the one!

After multiple hosts, all of which were bad in one way or another(CPU limiting and throttling, bad overall performance and overall bad experience) we finally found the one!
Springracks Hosting is an amazing and quality service and we are happy to have found it and are proud to say we use.

Overall, 5/5 stars. Amazing support, Best staff team iv ever contacted Performance and Pricing.

20. lokakuuta 2023
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

panel can be improved

Its ok but I disagree with the other guy saying theres "zero downtime" because the panel was down once. When I used them before, the panel website was giving a 500 server error. I couldn’t access the console but my server was still up. I could still play on server but I didn’t have access to my console or files for a couple hours. They need to have multiple copies of their panel and not a single point of failure if it goes down. Their panel is really plain tho and it looks generic like what other free hosters have. I miss features from other paid panels like seeing a list of online players and making permissions.

22. syyskuuta 2023
Oma-aloitteinen arvostelu
SpringRacks Hosting-logo

Vastaus yritykseltä SpringRacks Hosting

Hello,
Thank you for your review!
We actually used a load balancing for a few months for exactly the reason you mentioned above.

We found that the system was too complex and caused major issues with our billing panel connecting and allocating servers to it.

Unfortunately a few months ago, we experienced a big panel outage due to our database running out of space.

We needed some time to set things back online and we performed some changes while we were down already.
Notably, we switched to a 1 panel load balanced database solution. We now have multiple database machines located in the EU and US.

We also restructured our panel databases to be separate from our Client's Database servers.

As for the panel looking blend, we do agree that it doesn't look the best and doesn't have the best feature set in the market.

Previously, we were running on a themed panel with some cool features, but adding multiple features unfortunately leads to things breaking when new panel updates roll out.

We unfortunately do not have enough staff to complete all modifications all over again after each panel upgrade and hence we prefer to keep things simple for now.

You can expect our panel to change as we grow.

Thank you for sharing your experience, I do hope you are satisfied with the server performance as that is what our main focus is currently on.

Saanut 5/5 tähteä

Hosting that delivers performance at a great price

I've been using springracks for the past 4 months. I experienced zero downtimes. The performance was honestly supperb. My modded server was able to run flawlessly without any hitches. When I did run into issues on changing my startup script, support was there within minutes. I am very satisfied with the service I have with the host and hope that this continues.

20. lokakuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Known spammers

Known spammers on Reddit to lure people into switching to their host. It’s really annoying when they do sales pitch to legitimate inquiries every single time. Seriously, their google result for Springracks is just a bunch of self produced advertisements. Don’t go with them, go with a known host like Bloom instead.

18. lokakuuta 2023
SpringRacks Hosting-logo

Vastaus yritykseltä SpringRacks Hosting

Hello,
While we do advertise our hosting service on Reddit, we do not 'lure' nor spam our advertisements.

You can easily ignore them and go for known hosts if that is what you wish. We do not self produce reviews. If you have time, you can easily speak with our community about their experience.

We don't blame you for not trusting our host as it is still new. But we hope that you keep mutual respect for all parties involved.

Reviews are made based off of actual experience; not out of spite for annoying you on reddit.

While all of the above is true, we gladly invite you to try us out and see for yourself what it's like.

Thank you!

Saanut 3/5 tähteä

Springracks is definitely not it

I've got mixed feelings about SpringRacks. The features they offer are tempting, and when it's working, it's an OK experience. Their panel can be counter intuitive, especially the reinstall server that could mean different things, specially for an old dad like me whose not too tech savvy. But then, there's the downtime. The support is not as stellar as I'd hoped but they get the job done. The pricing is competitive and for someone on a budget, it can be the deal maker. Yet I did face a hiccup with their billing and I had to reach out to fix it. It got sorted, but it was an unnecessary hassle. If your willing to trade off some consistency for affordability SpringRacks is for you. But if your seeking perfection use something well known.

24. syyskuuta 2023
Oma-aloitteinen arvostelu
SpringRacks Hosting-logo

Vastaus yritykseltä SpringRacks Hosting

Hey there!
Thank you for your honest review. We are constantly trying to improve our service and making sure it stays reliable.

We are taking note of your complaints about the reinstall function.
We will likely add a function description as to what it does in the future.

Our features are still lacking compared to other hosts, usually due to the lack of mod pack installers and plugin installers. However we assure you that they will be added to our panel very soon!

You also mentioned that our support was lacking. We are constantly trying to improve on our responses to make sure they are complete and informational.

If you would like to share with us on other ways to improve, we will gladly take them into consideration.

Thank you again for trying us out!

Saanut 2/5 tähteä

Promising, but not good enough

Man I really, REALLY, wanted to like SpringRacks, but it just wasn't good enough. The pricing was very good, which is what drew me in initially. I wanted to stay because the support was really good, but part of the problem was how often I needed it. Multiple issues with the server not starting that could only be resolved through support. Additionally, the server would not be able to run for more than 2 or 3 days without shutting itself off and needing to be manually restarted. While frustrating, I was willing to deal with this due to good pricing and super solid support, until my world was deleted. Payment is manual, not auto renew. After forgetting to renew due to schooling, the server was suspended after 3 days. This was my fault alone, and don't blame them for that. However, the policy is that there is only 7 days to rectify the situation until all data is permanently deleted. Compared to many other hosts, this is a really short period of time. I didn't realize until it was too late. So I recommend to just go with a slightly more expensive but bigger hosting company to save yourself the headaches.

24. syyskuuta 2023
Oma-aloitteinen arvostelu

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