Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I’m afraid we bought a shed which wasn’t particularly sound. When I complained about it and sent them some pictures of the damage to be fair they sent me a refund. Honestly can ask more than that. Ver... Näytä lisää

Saanut 5/5 tähteä

I bought 2 outdoor storage containers in April last year. They were a good price and seemed fairly robust. Alas, despite having had very limited use, the locking mechanism on both has come apart -... Näytä lisää

Saanut 1/5 tähteä

♦️♦️I WOULD NOT RECOMMEND THIS SELLER ♦️♦️We ordered a very large storage box 📦PD67041 which was never delivered by DPD nor was delivery attempted, item was returned to supplier with no explanation... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Online choice of products was good, the service & delivery excellent. Dropped one star because the product itself (storage shed with lift up lid and double doors to front) was rather flimsy, and a li... Näytä lisää

Yrityksen tiedot

  1. Online-markkinapaikka
  2. Laukku- ja matkatavaraliike

Yrityksen kirjoittama

At Packed Direct, we connect you directly to premium brands, just great value. Explore our curated range of home & garden products, fitness equipment, paddle boards, storage, home & office essentials, gaming accessories, cabin luggage, and suitcases. We proudly represent top-quality brands including Olsen & Smith, Sport24, Aqua Spirit, Aerolite, Xtreme, Hoppa, and 5 Cities. Enjoy competitive prices, free delivery, and a 90-day return guarantee because convenience, trust, and satisfaction are what we stand for.


Yhteystiedot

4,0

Hyvä

TrustScore 4/5 tähteä

629 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 43 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Good quality item.

Item was as described and delivery was quick.

Well packaged and minimal assembly.

Very pleased with the item so far.

21. tammikuuta 2026
Saanut 1/5 tähteä

Walking pad was noisy/faulty sent back…

Walking pad was noisy/faulty sent back for replacement but took too long then still waiting for my refund over a week later. Awful company to deal with so save your time and just find a company with good products and decent customer service.

2. helmikuuta 2026
Oma-aloitteinen arvostelu
Packed Direct -logo

Vastaus yritykseltä Packed Direct

Hi Joshua,

Gemini said
I am incredibly sorry for the frustration and the long wait you have experienced regarding your refund. It is deeply disappointing to hear that the walking pad was faulty and that the replacement process took so long, only to be followed by another delay in getting your money back. I completely understand why you feel let down by our service and why you are warning others to save their time.

This is certainly not the level of service we aim to provide, and I apologize deeply for the stress and the feeling that you have been left in limbo for over a week. We want to make this right and ensure that your refund is processed without any further delay.

Could you please provide your order number and let us know the best way to contact you? I would like to personally investigate the status of your return and ensure the refund is authorized immediately so the funds can return to your account as quickly as possible.

Kind regards,
Packed Direct Customer Support Team

Saanut 1/5 tähteä

Appalling Service Thanks To Evri.

I ordered a shopping trolley on Feb.1. Amazon offered me 'next day delivery' which I opted for (£6.99). The product was despatched on Feb. 2. There is no 'next day delivery'. Today is Feb. 10 and no sign of it. It's stuck in a warehouse somewhere in Wales. The carrier is Evri. This company have no respect for its customers otherwise they'd never use Evri. No date available as to when I shall receive what I've paid for. Never again.
To bring things up to date: my order eventually arrived and after getting in touch with Packed Direct my delivery cost has been refunded. This was done quickly and efficiently for which many thanks.

10. helmikuuta 2026
Oma-aloitteinen arvostelu
Packed Direct -logo

Vastaus yritykseltä Packed Direct

Hi Roy,

I am incredibly sorry for the frustration and the delay you have experienced with your shopping trolley. It is deeply upsetting to pay for a next-day delivery service on Feb 1 and still be waiting on Feb 10, especially when you can see the item is stuck in a warehouse. I completely understand your disappointment with the delivery partner choice and the lack of updates regarding when you will actually receive what you paid for.

This is certainly not the level of service we aim to provide, and I apologize deeply for the stress this has caused you. We want to make this right and ensure you are not left waiting any longer without a clear answer or your money back.

Could you please let us know the best way to contact you, or provide your order number? I would like to personally investigate why Evri has held this in Wales for so long and ensure your delivery fee is refunded immediately.

Kind regards,
Packed Direct Customer Support Team

Saanut 5/5 tähteä

Excellent quality & excellent support

I bought a storage box which was excellent quality I am really pleased. I needed to ask a question and contacted their support team and my problem was solved without hassle and dealt with immediately by Julie.
I would recommend without hesitation.

22. tammikuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Avoid

Ordered storage bench,came faulty water all leaking inside,provided with pictures and details,been promised it will get sorted,arranged the day to get it collected, packed all at 5.30 am pick up should be 9 till 17 that was just before xmas,spend all day in ,waiting no one turned up,rang dpd they confirmed that no one booked ,so they lied and decided to book random day which I won't be anymore able to stay at home item been left unattended on front to pick up but went missing,so I left with nothing ,waste of money,most important waste of time ,no support from costumer service.looks like company dont care,some costumers will get good product some dont,as long they took the money

19. joulukuuta 2025
Oma-aloitteinen arvostelu
Packed Direct -logo

Vastaus yritykseltä Packed Direct

Hi Pavel,

I am incredibly sorry for the sequence of events you have described, and I can only imagine how upsetting it has been to deal with a faulty, water-damaged product and then a failed collection on top of that. To have spent your time waiting from 5.30 am until 17.00, especially right before Christmas, only to find out the booking was never made, is completely unacceptable. I am truly sorry for the frustration and the loss of the item.

It is heartbreaking to hear that you feel let down and unsupported. Please know that this is not the standard we aim for, and it deeply concerns me that you feel we do not care. We want to take full responsibility for the communication breakdown regarding your collection and the resulting loss of the bench.

We are determined to make this right for you and resolve this financial loss. Could you please let us know the best phone number or email address to reach you at? Alternatively, please provide your order number so I can investigate exactly what happened with the DPD booking and offer you a proper solution.

Kind regards,
Packed Direct Customer Support Team

Saanut 3/5 tähteä

Treadmill is ok for sale price

Treadmill is ok. Bought for the work table but is quite basic with no quick start for speeds but do like the automatic incline feature although the running surface isn’t flat with 0 incline so makes running a lot harder. Good for the money at the sale price but would definitely not buy at full price. Waited a lot longer than the 3-5 days for delivery also so be aware although the customer service did eventually respond with an update but would have been better if they had been up front from the start.
The order number was #PD63729 if you can please reach out via email regarding your response.

21. joulukuuta 2025
Packed Direct -logo

Vastaus yritykseltä Packed Direct

Hi Patricia,

I am very sorry that your experience with both the treadmill and our delivery service did not fully meet your expectations. I truly appreciate your honesty regarding the design features and the incline, as it is helpful to know how the equipment feels during use, especially when it impacts your workout.

I also sincerely apologize for the delay in your delivery and for the lack of proactive communication. I understand how frustrating it is to wait beyond the promised timeframe, and I agree that being upfront from the start is what you should expect from us. We are working to improve our transparency so our customers aren't left waiting for updates.

We would love the opportunity to make this right and ensure you are satisfied with your purchase. Could you please let us know the best way to contact you, or perhaps provide your order number? We would like to discuss the specific issues you mentioned with the running surface and see how we can assist you further.

Kind regards,
Packed Direct Customer Support Team

Saanut 5/5 tähteä

Absolutely 100% worth the money!

Fantastic quality, amazing price and delivered within 2 days! My son was over the moon with this desk an chair for Xmas. Took me 40mins on my own to put it all together with easy to follow instructions. Sound quality through the chair is awesome and the l.e.d lights look fab! I was ready to spend £400+ on a gaming desk with chair an then found this, his mates have all commented how expensive it must've been. Fantastic product thanks.

19. joulukuuta 2025
Saanut 1/5 tähteä

Shambles of a company

I ordered a 12km per hour walking/running pad, the one that was sent only goes 6km. I tried the live chat, was told to send an email, got a response within half an hour asking for a video to be sent to see if they could rectify the issue. I have emailed multiple times over the last 24 hours and now they're not replying as I'm asking for a refund. I gave away my old machine as I needed a new one to go faster runs and they've sent me one that goes half the speed of the one I ordered and now they're not replying . I tried also calling the customer service but they've just said to send emails. What's the point in sending emails if they're not replying
If no response today I'll need to contact my bank for a charge back

16. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Exceptional support team

Julie at support was with me every step of the way when Yodel returned my package prior to the date set for delivery. I cannot fault this company. However I think they need to look into changing their courier service away from Yodel after reading other reviews.

26. marraskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Looks great

Super fast delivery, air fryer looks great (can’t say if it cooks well) as it’s a Xmas present. Packaged well. Bigger than expected (but not a bad thing) once mine has given up I think I will be getting one of these

18. marraskuuta 2025
Saanut 4/5 tähteä

Well pleased with the air frier

Well pleased with the air frier though it took an age to come probably due to a poor choice of shipping company. Yodel were terrible, their tracking app doesn't work, it was marked as out for deliver 3 days running. They specified that it could not be left in a safe place and would be left with a neighbour if we were out, it was left in the open and soaked by rain when we got home.

18. marraskuuta 2025
Saanut 1/5 tähteä

Has my purchase been returned?

It was really a problem with Yodel .I redirected delivery to a pick up point. I didn't receive a pick up code so couldn't pick it up . Yodel say they have returned it to you. Can you please advise.

18. marraskuuta 2025

Trustpilot-kokemus

Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.

Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.

Lue lisää muunlaisista arvosteluista.

Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.

Tutustu Trustpilotin arviointiprosessiin.

Tästä 8 vinkkiä loistavien arvostelujen kirjoittamiseen.

Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.

Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.

Tutustu tarkemmin