PACK'D Arvostelua 

66
TrustScore 4/5 tähteä

4,1

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

This is a good place to source organic fruits for smoothie bowl needs. I’m adamant that high quality nutrition leads to a high quality life and fruit is full of life force energy! So finding a c... Näytä lisää

Saanut 5/5 tähteä

I decided to give these a try. I’m always a bit sceptical when I see a lot of hype. But, oh boy, these really are as great as everyone says. !! The avocado is amazing, so creamy. I tried cauliflow... Näytä lisää

Saanut 5/5 tähteä

I found Packd after getting really sick and needing to get healthier. I was a bit nervous, but I placed my first order and haven't looked back. All my orders have arrived perfectly, and eve... Näytä lisää

Saanut 1/5 tähteä

If I could give zero stars I would! I had previously bought all of the fruit and vegetables from pack'd and had enjoyed them. However, I was disgusted and disappointed to find a piece of plastic attac... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Pakasteruokatoimittaja
  2. Elintarvikevalmistajat

Yrityksen kirjoittama

PACK’D are on a mission to provide maximum nutrition and minimum waste. We source the best quality frozen plant-based ingredients and nutritionist designed superfood recipe kits for great taste and maximum nutritional value. Our range includes Organic fruits, perfect for home-made smoothies and breakfast toppings and nutritious superfood Smoothie and Soup Kits for targeted health benefits.


Yhteystiedot

4,1

Hyvä

TrustScore 4/5 tähteä

66 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,1

Kaikki arvostelut

(66)

33 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Quality organic fruit

This is a good place to source organic fruits for smoothie bowl needs.
I’m adamant that high quality nutrition leads to a high quality life and fruit is full of life force energy!
So finding a company that sells quality organic frozen fruit is a treat.
Good quality fruit, sustainable packaging.

Buy your fruit people - happy healing ya’ll.

14. heinäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I decided to give these a try….

I decided to give these a try. I’m always a bit sceptical when I see a lot of hype.
But, oh boy, these really are as great as everyone says. !!
The avocado is amazing, so creamy.
I tried cauliflower rice for the first time and flavoured it with the garlic and ginger and it was delicious, paired with broccoli and salmon. Fab mid week dinner. Everything out the freezer and cooks quickly! Then finished it off with a bowl of blueberries, raspberries and strawberry’s !!
So convenient !! I’m really pleased with all that I purchased !!!

3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Outstanding customer service

Excellent customer service! I made a mistake with an order but Pack'd got in touch straight away to rectify it. Katie issued a refund and the money was back in my account within hours. Exemplary service, especially as it was a weekend. The product is also very good and will definitely order their fruit again. Thank you.

4. heinäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I found Packd after getting really sick and never looked back

I found Packd after getting really sick and needing to get healthier. I was a bit nervous, but I placed my first order and haven't looked back.

All my orders have arrived perfectly, and every product is super high quality.

The couple of times I've had to reach out to customer service, they've responded almost instantly and been incredibly helpful (shout out to Katie!).

Packd has seriously helped me turn my health and overall well-being around. I went from eating mostly ultra-processed food and being morbidly obese to now enjoying delicious, healthy, planet-friendly foods and being at a healthy weight.

I'm even thinking about getting another freezer so I can always keep stocked up, lol.

Thanks, Packd, from your biggest fan!

5. heinäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Outstanding

I was already delighted with the product range and quality of produce I've been receiving from this company for several months. Whilst not cheap, I believe it offers excellent value for money.

Then today, in the soaring heat, there was an issue with a partial defrost of some of the items in my order. Well, I think the best opportunity to take an accurate measure of a company is in its response to an issue and here, Pack'd have been outstanding. They clearly took the issue seriously, being very generous with options to compensate for the issue whilst also wanting to gather information in order to improve reliability going forward. This was all handled with exceptional promptness, professionalism and friendliness. Thank you.

26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

FIrst class service

Not everyday you get first class service from an online seller but Katie from Packd went out of her way to answer my query on her day off! Amazingly good service especially aa it was basically my error that led to the query in the first place. Thank you very much!

30. toukokuuta 2026
Oma-aloitteinen arvostelu
PACK'D-logo

Vastaus yritykseltä PACK'D

Morning John,

Thank you for your LOVELY review, we will be sure to pass it on. It's what our CX team are there for and we're pleased the issue was resolved.

Kind regards,
Team PACK'D

Saanut 1/5 tähteä

The unfrozen slop that was delivered…

The unfrozen slop that was delivered was awful. The packaging needs to be addressed.

29. toukokuuta 2026
Oma-aloitteinen arvostelu
PACK'D-logo

Vastaus yritykseltä PACK'D

UPDATE TO BELOW REVIEW 02/06

Morning Amy,

We requested further information via Trustpilot, and have just received 'Unfortunately, Amy Edwards hasn’t replied to your request for more information about their experience.' Can you be very kind and provide us with your email address and/or order number so this can be looked into.

Please send relevant information to hello@packd.co.uk

Many thanks,
Katie - Team PACK'D
___
Morning Amy,

We’re very sorry to hear that your order arrived defrosted.

Could you please contact our Customer Experience team at hello@packd.co.uk as soon as possible so they can investigate this further for you? We tried searching for your details on our system but wasn’t able to find your order, so we’re keen to look into this properly.

While there is always a small risk for any company of defrosting when shipping frozen or perishable goods, we carry out regular and rigorous testing throughout the year to ensure our packaging keeps products frozen during transit.

It is possible that last week’s high temperatures or a delivery delay may have contributed to the issue however we are unable to properly determine without photos or order number etc

We always aim to resolve situations like this as quickly as possible, so please do get in touch and the team will be happy to help.

King regards,
Katie - Team PACK’D

Saanut 5/5 tähteä

Oh, how i love these guys

Oh, how i love this shop. Every month we come back for a big box of mixed goodies, fruit and veggies. Im in love with the banana and strawberry ones blended with milk and a pinch of vanilla, knocks the socks off of you, wait..youre wearing socks in this heat?? Brilliant selection, fairly priced with fast shipping and customer services via email and phone have always been fast and professional, actually getting through to a real person here in England, which is rare these days. With smoothie heart filled love, keep up the hard work, thank you. I have a photo but dont know where to upload it.

19. toukokuuta 2026
Oma-aloitteinen arvostelu
PACK'D-logo

Vastaus yritykseltä PACK'D

Morning Alexander,

Thank you for taking the time to leave us such lovely feedback, we really appreciate it. We value all our customers and aim to offer not only the best quality products but also top service from a team who genuinely listen and care should any issues arise or customers offer feedback. We appreciate your time and feedback over the course of your time with us, thank you for supporting us!

Kind regards,
Team PACK’D

Saanut 5/5 tähteä

Love the products

Love the products - had an issue with items defrosting in transit due to a despatch delay on the part of the courier. Was sorted ASAP to high level of satisfaction on my part. Got a customer for life here.

24. huhtikuuta 2026
Oma-aloitteinen arvostelu
PACK'D-logo

Vastaus yritykseltä PACK'D

Thank you so much for the feedback on our products and service. It's always disappointing when issues arise, especially when it affects the nature of our products in transit, so we were pleased to resolve this for you as soon as possible.

Kind regards,
Team PACK'D

Saanut 5/5 tähteä

All round brilliant company

The products are top quality and the service excellent. There is so little organic available where we live so PACK'D has been invaluable. Just wish they shipped to the Isle of Man!

9. toukokuuta 2026
Oma-aloitteinen arvostelu
PACK'D-logo

Vastaus yritykseltä PACK'D

Thank you for leaving such lovely feedback, we're actively working on getting our products further afield, so cross fingers in the near future we can deliver to you.

Kind regards,
Team PACK'D

Saanut 1/5 tähteä

If I could give zero stars I would

If I could give zero stars I would! I had previously bought all of the fruit and vegetables from pack'd and had enjoyed them. However, I was disgusted and disappointed to find a piece of plastic attached to a frozen pomegranate seed. I complained directly to the company and uploaded clear images along with all of the required information. I complained and completed the online form on the 23rd February. I still have not had a response or a resolution! Avoid this company at all costs.

23. helmikuuta 2026
Oma-aloitteinen arvostelu
PACK'D-logo

Vastaus yritykseltä PACK'D

Hello Hayley,

We hope you’re well and having a lovely Bank holiday. We’re so sorry to see you felt you had no choice but to leave us a negative review.

We take matters such as this very seriously and our Technical Manager prioritised your case as it was the first report of its kind.

Looking through comms we’re still waiting to hear back from you from an email sent by Katie on 27/02 at 11:32am requesting confirmation on an address as to where to send a collection kit for you. We can see you followed up with on 02/04 asking for an update, and Natalya responded at 3:44pm also asking for confirmation as to where to send a collection kit to.

If you’d like to email the team with that information to hello@packd.co.uk then we’d be able to follow this up, however without reviewing the foreign body we are unable to provide an update.

We look forward to hearing from you and investigating the matter further.

Kind regards,
Team PACK’D

____

UPDATE: 06/05/2026

Good morning Hayley,

Many thanks for your email last night, we have replied to you this morning, along with a Technical response from our Technical Manager. Do come back to us on hello@packd.co.uk at your earliest convenience.

Kind regards,
Katie - Team PACK'D

____

Saanut 5/5 tähteä

Package and quality delivery

I was wondering where my package was and contacted Pack’d and they responded the next day with a clear response and my package literally arrived the following day.
The dry ice they package it with is amazing, it was 22 degrees Friday and I couldn’t get home all day and when I did the dry ice was still cold and my fruit and veg was still cold with it!!
Truely a amazing brand and company and their price is comparable to other supermarkets which is great but I rate their product far more greater quality and standard!

24. huhtikuuta 2026
Oma-aloitteinen arvostelu
PACK'D-logo

Vastaus yritykseltä PACK'D

Hi Nicko,

Many thanks for your fantastic feedback, we really appreciate it.

Kind regards,
Team PACK'D

Saanut 5/5 tähteä

As a newish customer (I’d only bought…

As a newish customer (I’d only bought couple times previously) and thinking it seemed pricey I was impressed with the quality and how much longer using frozen fruit lasted rather than buying fresh all time . What sold it to me today though and why I’ll be a lifelong customer was the exceptional customer service from Katie with regards to a packaging issue . Highly recommend giving them a try for both great quality fruit and the knowledge that any issue is dealt with promptly
Thanks Katie and the team

23. huhtikuuta 2026
Oma-aloitteinen arvostelu
PACK'D-logo

Vastaus yritykseltä PACK'D

Hi Sue,

Thank you so much for your lovely review, we really appreciate it. You were a joy to deal with given the frustrating situation, so thank YOU!

Our whole CX team always aims to treat every case personally and offer the kind of 'customer care' we’d hope to receive ourselves, so it means a lot to hear this reflected in your experience.

We’re also so pleased to hear how happy you are with the quality of our products, and that using frozen fruit is helping to reduce food waste for you, that’s something really important to us at PACK'D.

Kind regards,
Katie - Team PACK'D

Saanut 5/5 tähteä

The absolute best frozen fruit

I've been buying Pack'd for around a year now from Ocado and wouldn't buy from anyone else now.

Why other brands think you want to defrost whole strawberries is a mystery to me. They're always mushy on the outside and rock hard in the centre.
Whereas the pre-sliced ones from Pack'd are absolutely perfect. You can just drop them into porridge, ice cream or granola and you get perfectly formed fresh tasting strawberries. Better quality than most fresh supermarket strawberries too these days.

Also love the banana and sweet potato.

Have never had any quality issues and love that their packaging is paper based too so less plastic in the house.

Would highly recommend.

17. huhtikuuta 2026
Oma-aloitteinen arvostelu
PACK'D-logo

Vastaus yritykseltä PACK'D

Hi Penny,

Thank you for taking the time to leave us a review, it's much appreciated.

We are delighted to hear how much you love our Organic Strawberries, and are on board with them being diced for ease. We totally share your feedback, and it really helps with customer convenience that they're pre-chopped :)

Kind regards,
Team PACK'D

Saanut 5/5 tähteä

Excellent products, outstanding customer service.

I’ve been using Pack’d for a couple years now and I cannot recommend this company and their products enough. High quality, delicious, organic produce that is thoughtfully packaged with as little impact on the environment as possible. Fantastic! And their customer service is outstanding. My query was both answered and resolved by Katie within a day. I’m honestly so impressed with this company. Absolutely superb.

15. huhtikuuta 2026
Oma-aloitteinen arvostelu
PACK'D-logo

Vastaus yritykseltä PACK'D

Hi Holly,

Thank you so much for taking the time to leave us a review. We genuinely value each and every one of our customers so it's great to hear how much of a fan, and happy you are with the quality and flavour of our products as well our CX team.

Kind regards,
Team PACK'D

Saanut 5/5 tähteä

Wonderful Quality Fruit & Outstanding Customer Care

Absolutely delighted to have discovered Pack’d. I’d lost trust in the quality and value of supermarket fruit and had been searching for something genuinely high‑quality — Pack’d has completely delivered! The fruit is fantastic, especially in smoothies, and the raspberries, strawberries and blueberries are particular favourites.
We recently had a small issue with an order where a couple of items were missing. The customer service team were excellent: they replied immediately, sent out a replacement straight away, and even included an extra bag of fruit as an apology. Really impressed with this company. Highly recommend!

12. huhtikuuta 2026
Oma-aloitteinen arvostelu
PACK'D-logo

Vastaus yritykseltä PACK'D

Hi Gemma,

Huge thanks for taking the time to leave our products and team such a glowing review - we really appreciate it and it will be shared with the team.

Kind regards,
Team PACK'D

Saanut 3/5 tähteä

Disappointing when delivered.

I really want to buy organic fruit so am sorry to report that ordering by post doesn't work successfully. I don't know whether the fault lies with DPD or not but despite lots of packaging and dry ice both of my parcels have been defrosted or nearly so. It would be good if more shops stocked a good range of this produce.
Packd replied very quickly to me with an offer to recompense me. They are investigating what went wrong in hopes of improving future deliveries. I hope they find a better way. Very good customer service.

24. maaliskuuta 2026
Oma-aloitteinen arvostelu
PACK'D-logo

Vastaus yritykseltä PACK'D

Good afternoon Heather,

As you know from our email communications on this, we’re investigating this further with our courier as it was delivered in good time. However we did note it was left on its side in the delivery photo so we’re wondering if it was mishandled in transit.

Do please get back to the Customer Experience team’s email sent to you this morning so we can investigate further and look to resolve it for you.

Kind regards,
Team PACK’D

Saanut 5/5 tähteä

Brilliant customer service

Really incredible customer service - thank you. I had a query regarding my order - my email was was responded to promptly, and I was spoken to and treated like a human the entire time. It was such a pleasant interaction and a nice change not to be talking to an AI chat bot.

Thank you so much Katie at Pack'd for being so kind, professional and for resolving my query so fast. I will be ordering again and again.

21. maaliskuuta 2026
Oma-aloitteinen arvostelu
PACK'D-logo

Vastaus yritykseltä PACK'D

Good afternoon Abby,

Thank you so much for your lovely feedback!! We’ll be sure to pass it on to the team. We really value each and every one of our customers so want them to have the best experience !

Kind regards,
Team PACK’D

Saanut 5/5 tähteä

My first order with PACK'D

My first order with PACK'D. I have absolutely no complaints with the fruits i ordered but i had issues with delivery. I emailed customer support and the issue was picked up immediately and dealt with extremely quickly and professionally by Katie.

12. maaliskuuta 2026
Oma-aloitteinen arvostelu
PACK'D-logo

Vastaus yritykseltä PACK'D

Good afternoon Debbie,

Huge thanks for taking the time to leave such lovely feedback! We’ll be sure to pass it onto the team and are so pleased that the issue was resolved for you.

Kind regards,
Team PACK’D

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