Ozdesignsofa Arvostelua 

To be fair, I haven't actually ordered a product from them but it has been a bit frustrating dealing with this company as I have had quiet a bit of communication with them back and forth, I had paid for a sample swatch and was just about to order a Loopa sofa! Though then I thought, ok I'll check one last thing before I order regarding the return, i.e. who actually pays for it in case a customer wants to return it let's say and that's where the replies (very friendly and nice up until that point) stopped ha ha...cause once the vacuum parcel has been opened and the sofa expands to 200cm W x 100cm D x 70cm, it ain't gonna be cheap to return. I've sent three emails and I guess the silence gives me the answer, it's just a shame as it's wasted my time researching and now I have to go and find another company due to their lack of communication and transparency.

I never right reviews, but its so hard to find trust a sofa on line especially with so many similar, soooo happy I chose my loopa sofa from here. Exactly as it looks online and super comfy. Was so nervous it would be a different colour or not be right but super happy. I recommend ☺️

These frauds they will cancel my order (I asked for the cancellation) but they have still taken money from my account and do not respond to emails anymore. I have reported this to the police and financial ombudsmen. They have not refunded anything as they have said.

Customer service was a dream! They were so helpful and quick to respond to any questions I had and even customized the couch according to my wishes. They also sent me a video of my couch before it arrived and the packaging absolutely held up. The couch is great quality and exactly as pictured on the website. I have zero complaints and am so happy I took a chance to order from here. They also sent me free pillows and the quality is so nice. They're really hefty, which is perfect. Yes, shipping takes quite a while but it was definitely worth the wait.

Really good product to a fair price.

The customer service was incredibly responsive and nice. I was in touch with them directly via instagram messenger.

O have to reduce one point as shipping unfortunately took quite long. I had to wait almost 3 months.

Wonderful customer service, no query left unanswered and very responsive to all emails. Great quality product that arrived quickly

Excellent customer service. We ordered the Boulder Sofa for our new home but needed to delay shipping by one month. They ensured that our sofa was shipped at the perfect time. Very reliable.

Been using the Luna Modular Sofa for a month - super comfortable and worth every penny!

Ordered the Lona Sofa Bed in Jan and received it in about two months. It was definitely worth the wait! Our whole family loves it—it’s super comfortable and looks great in our home. Very happy with my purchase!

I had my eye on this sofa for a while, and with so many similar options out there, I did a lot of homework before making a decision especially after a past online scam left me very cautious. I compared a couple of other shops, but OzDesign Sofa really stood out. They answered all my questions patiently and efficiently, which made all the difference. I wanted my ottoman in a custom colour different from the sofa, and they were super helpful, sending photos and videos to help me choose the right fabric. They kept me updated with shipping info, and after about two months, my sofa arrived. The quality is amazing!! I absolutely love the fabric. This was the best furniture shopping experience I’ve ever had! So I highly recommend them!!!

We didn’t get to see this sofa in person and were a bit hesitant at buying online but glad we did it is a very beautiful sofa, great fabric, very comfortable.