Would Not Recommend
Our organisation booked several rooms at this hotel to accommodate staff during a work trip. Unfortunately, the feedback we received and the way the booking was handled made the overall experience extremely disappointing.
The reception staff were rude, unprofessional and, at times, confrontational. One of our staff members was asked to leave, and I then received a phone call from reception questioning why our organisation was in Canvey. I found this completely inappropriate and felt that our organisation was being treated with unnecessary suspicion rather than as valued customers.
As the person responsible for arranging the booking, I expected professional communication and respectful customer service. Instead, dealing with the hotel became stressful and unnecessarily difficult.
Based on this experience, I would not use this hotel again, nor would I recommend it to other organisations or groups looking to accommodate staff. There are many hotels that provide far better customer service and treat their customers with professionalism and respect.