I am very impressed with the Customer Service i received from Oxendales. I returned a top, by post, however it did not arrive to Oxendales, and in the meantime i lost the Returns receipt. When i expla... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Update: Nothing CEO & Managers you don't cherish your customers. Don't bother returning phone calls or emails. Does anyone have a lend of 2 chairs for Christmas? Because despite ordering ba... Näytä lisää
Yritys on vastannut
Great customer service, always a great shopping experience. I dealt with Rachel McAuley over the chat for something I needed changed on my account. Rachel got it done very quickly for me, thanks so... Näytä lisää
Yritys on vastannut
Excellent service. I’ve always had trouble finding wide fit shoes. Oxendales has plenty of really good options. And their customer service is on point. When one of my deliveries was delayed, they refu... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
You can find us at www.oxendales.ie Ireland's longest established home shopping company, just for you in sizes 8-32. Fashionable women's clothing and everything you need for your Home and Garden. Order online - delivery in Ireland
Yhteystiedot
2.2 Woodford Business Park, Santry, Dublin 17, D17 W995, Dublin, Irlanti
- 01 8300 600
- CustomerService@Oxendales.ie
- oxendales.ie
4,5
Erinomainen
935 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very efficant needed to cancel a laptop…
Very efficant needed to cancel a laptop and was processed immediately
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oxendales
Hi Carol,
Thank you for your great feedback!
We’re so pleased to hear that your laptop cancellation was handled efficiently and processed immediately. Providing quick and seamless support is always our goal, and it’s wonderful to know we delivered on that for you.
We truly appreciate you taking the time to share your experience!
Kind regards
Oxendales team.
Excellent Customer Service
Ive been with Oxendales for 20+ years and just recently had an issue with an order and they went above and beyond to rectify it. An absolute pleasure to deal with.
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oxendales
Hi Laurette,
Thank you so much for your loyalty over the past 20+ years, that truly means the world to us!
We’re sorry to hear there was an issue with your recent order, but we’re delighted that the team was able to go above and beyond to put things right. It’s wonderful to know you found us an absolute pleasure to deal with.
We really appreciate you taking the time to share your experience and for being such a valued customer.
Kind regards
Oxendales team.
Customer service was very helpful
Customer service was very helpful
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oxendales
Dear Customer,
Thank you for your 5 star review.
I will be sure to pass your comments to the agent you were dealing with.
Kind regards,
Oxendales Team
STAY AWAY FROM THIS LOT
If I could give this company -5 I would. They took my money for a new mattress, then instead of 7 days delivery it became three weeks on the 'track my order' page. Now, I have no orders showing anywhere and the transaction has disappeared from my bank account. What an utter waste of time, selling things they don't have in stock and taking your money in the meantime. Customer service takes 3 days to reply to an email.
DON'T USE THIS RIP OFF COMPNY.
31. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oxendales
Dear Customer,
We’re really sorry to hear about your experience and understand how frustrating this must be. This certainly isn’t the level of service we aim to provide.
We’d like to look into this for you as soon as possible. However, we’re unable to locate orders via Trustpilot. Could you please contact our Customer Service team directly with your order number and relevant details so we can investigate what’s happened with your order and payment? If you mention Trustpilot in the subject line, we’ll be able to identify your query more quickly.
We appreciate you bringing this to our attention and would welcome the opportunity to resolve this for you.
Oxendales Team
Great customer service
Great customer service, issue resolved very promptly
29. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oxendales
Hi Joan,
Thank you so much for your 5 star review! We’re delighted to hear you had a great experience and really appreciate you taking the time to leave a review.
Kind Regards,
Oxendales Team
My issue was resolved immediately
My issue was resolved immediately
29. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oxendales
Hi Carol,
Thank you so much for your 5 star review! We’re delighted to hear you had a great experience and really appreciate you taking the time to leave a review.
Kind Regards,
Oxendales Team
Deliveries
I have always had issues with deliveries from Oxendales. I stopped ordering as Fastway would say parcels were delivered but I never received it and after constant back and forth with emails Oxendales finally issued a credit. I started using them again as they are now using GLS courier service and seriously they are not much better. I can order from Dunnes, Next and receive my order within 3 days. Oxendales orders take 7-10 working days and your order might not arrive at all. Very annoying, plus no matter how much you spend you are charged for delivery. Just looking at all the complaints here about deliveries, disgusting and unacceptable. My days of shopping with Oxendales are done. You can't run a business like this. Change your couriers to DPD or An Post.
16. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oxendales
Hi Sharon,
We’re very sorry to hear about your disappointing experiences with our deliveries and completely understand your frustration. We strive to provide a reliable service, and it’s clear in this case we fell short of your expectations. Your feedback regarding delivery times and courier performance is taken seriously and will be shared with our team to help improve our service.
We apologise for the inconvenience caused and appreciate you taking the time to share your experience.
Kind regards,
Oxendales Team
I ordered two christmas gifts on the…
I ordered two christmas gifts on the 13th of december, the estimated delivery was 23rd-29th of december. I didn't mind it arriving after Christmas because I had other stuff to give in the mean time. The first item arrived the 29th and on the 3rd of January I got an email to say the second item would be delivered. I then got an email to say that it had been delivered around 12 pm but no one had come to my house, i asked my neighbour and checked my bins, nothing. I contacted oxendales after 3 days incase it arrived and they told me they would follow up with gls. It's now the 15th and I have heard absolutely nothing. The item was €67 which to me is a lot, not to mention my mothers missing a gift.
*UPDATE*
Customer contacted me and offered a refund and replacement. The boots have arrived today and my mam is delighted with them.
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oxendales
Hi Suzie,
We’re very sorry to hear about the trouble with your delivery and completely understand how frustrating this must have been, especially as the item was intended as a gift. Our team has an active investigation ongoing with the courier, and we have followed up with you via email with a proposed resolution.
We sincerely apologise for the inconvenience caused and appreciate your patience as we work to resolve this matter.
Kind regards,
Oxendales Team
Ella in Customer Service was extremely…
Ella in Customer Service was extremely helpful with a delivery issue I had. Great to get it sorted so quickly
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oxendales
Hi Rhona,
Thank you for your kind feedback! We’re delighted to hear that Ella was able to help resolve your delivery issue so quickly. We’ll be sure to pass along your compliments to her. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Regards
Oxendales team.
Very friendly and quick customer service
13. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oxendales
Hi Betty,
Thank you for the kind words!
We’re glad you had a positive experience with our friendly and quick customer service. We really appreciate your support and look forward to helping you again!
Regards
Oxendales Team.
Easy to deal with Jessica was lovely 🤗
13. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oxendales
Hi Valerie,
Thank you for your feedback!
We’re so glad to hear you found everything easy to deal with, and we’ll be sure to pass on your kind words to Jessica, she’ll be delighted. We appreciate your support!
Regards
Oxendales Team.
Minh
Minh was so helpful. She had my issue solved within minutes and I am so relieved to finally have this issue fixed.
Great customer service 😁
6. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oxendales
Hi,
Thank you for your kind feedback.
We’re really pleased to hear that Minh was able to resolve the issue so quickly and put your mind at ease. I’ll be sure to pass on your comments on, great customer service like this makes a real difference.
Kind regards
Oxendales team.
Lost package
Fantastic customer service 👏 dealt with very fast
30. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oxendales
Hi Jacqueline,
Thank you so much for your kind words! We’re really glad to hear you were happy with the fast service. Your support means a lot to us, and we look forward to helping you again in the future. 😊
Regards
Oxendales Team
Update
Update: Nothing
CEO & Managers you don't cherish your customers.
Don't bother returning phone calls or emails.
Does anyone have a lend of 2 chairs for Christmas?
Because despite ordering back in November. I still don't have my full order which I paid for. In 5 weeks they couldn't send chairs 15 minutes away. Utterly incompetent.
24. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oxendales
Hi Ally,
Thank you for taking the time to leave your feedback. We’re very sorry for the delay and the frustration caused.
We attempted to contact you by phone today but were unable to reach you, so we have sent you an email with an update regarding your order and the options available. We hope this helps, and we sincerely apologise for any inconvenience caused.
If you have any further questions, please don’t hesitate to get in touch.
A month waiting for shipping and then broke
I ordered a throw on 20 November and a month later there is still no sign of delivery. Customer care told me the parcel was on the way when I followed up in early December, but when I received tracking details, it showed that the parcel had not even been handed to the courier until 12 December by the supplier.
The product page originally stated delivery would be around four working days, with only “a little longer” for supplier deliveries (which is now stated on the site as 8 working days). Sadly their chosen courier is also GLS which has made the situation worse, marking the parcel as “out for delivery” for two days in a row with no delivery attempt and no response from their customer care either.
I totally understand staff are under a lot of pressure at this time of year, but it genuinely felt as though my messages weren’t being properly read, with responses referencing items I hadn’t ordered and no one checking the tracking details before replying to flag the supplier delay.
While Oxendales did refund the delivery charge, waiting over a month with minimal follow-up or accurate communication from customer care, especially after purposely ordering far ahead for Christmas, is incredibly frustrating.
Update: While the team have responded here, I have no update to my email from the 21 Dec
Update Feb 26: The item broke within a month. Am now in the process of sending back to Oxendales, customer service team offer no updates as to when my order will be refunded.
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oxendales
Hi Hannah,
Thank you for taking the time to share your feedback. We’re sorry for the delay and for the frustration caused by the supplier dispatch timeline and the courier updates.
I can see that your parcel was delivered on 20/12/25. We appreciate your patience while this was resolved, and your comments regarding delivery expectations, tracking updates, and customer care responses have been shared with the relevant teams so we can improve going forward.
Thank you again for highlighting your experience.
Still no parcel - useless even on Trust Pilot
Update 20th December STILL WAITING 😡 Update 18th December- still nothing despite Oxendales telling me once again goods were shipped. Update 15 Dec - once again, Oxendales requesting same information over and over from me and promising prompt delivery but nothing happens. Oxendales responses on Trust Pilot are a complete joke.
Oxendales keep telling me my parcel is on its way and keep changing deadlines for receiving parcel. Going to do charge back on credit card. Never again.
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oxendales
Hi Margaret,
We’re very sorry to hear about your experience and understand how frustrating this must be. This certainly isn’t the level of service we aim to provide.
We’d really like the opportunity to look into this and resolve it for you as quickly as possible. Could you please email us directly at customerservice@oxendales.ie with “Trust Pilot and your customer account number” in the subject line, along with your order details? This will allow our team to prioritise your case and investigate immediately.
We appreciate you bringing this to our attention and hope to get this sorted for you as soon as possible.
Kind regards
Oxendales Team
Fabulous helpful staff
Fabulous helpful staff
Louise Purcell
11. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oxendales
Hi Brigid,
Thank you so much for your kind words! We’re delighted to hear you found our staff helpful. Your feedback is greatly appreciated and will be shared with Louise and the team.
We look forward to assisting you again in the future.
Regards
Oxendales Team
Delivery partner GLS makes Oxendales impossible to use
Jade handled my call and was a wonderful person to work with. Jade was very supportive and understanding and assured me she would pass on my experience to the relevant department. I have no issue with the length of time to wait for my order as it is despatched from their supplier. My issues are with the total disregard GLS has shown with my parcels. On some of the deliveries an email was sent to say the parcel was out for delivery today. On no occasion was the parcel delivered on that day. Each parcel was dumped on or near my laneway. Im aware they are not responsible for the weather but a simple call or text message to say they are here would have avoided my bedlinen being left in a storm on a muddy lane. DPD and An Post, FedEx and anyone else who delivers here manages to alert us they are here and always deliver to our door. Going forward it does not make sense for me to continue to shop with Oxendales. If the delivery partner changes in the future I will gladly shop with Oxendales again. Thank you Jade for your help you are just lovely.
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oxendales
Hi Yvonne,
Thank you very much for taking the time to share your detailed feedback with us.
I’m delighted to hear your kind comments about Jade. She will be thrilled to know that you found her supportive and understanding, and I can assure you that your experience has been shared with the relevant department, as promised.
That said, I’m very sorry to hear about the issues you experienced with GLS deliveries. We completely understand how frustrating and disappointing it must be to receive delivery notifications that don’t align with actual delivery times, and especially to have parcels left in unsuitable conditions. This is certainly not the standard of service we expect from our delivery partners.
Your feedback regarding communication, delivery practices, and comparison with other couriers is extremely valuable. We have raised these concerns with GLS so they can be investigated and addressed, as customer experience is a priority for us.
While we’re sorry to hear that this experience has influenced your decision to shop with us in the future, we hope that having passed on your feedback, this is something that will not happen again. We truly appreciate your honesty and understanding.
Thank you again for your thoughtful feedback, and we will pass on your kind comments to Jade for her excellent service.
Kind regards
Oxendales Team
I want to give zero stars… worst…
I want to give zero stars… worst company ever. Ordered item in Black Friday sale. Big ticket item. Heard nothing else - no further contact until I emailed them, they said casually oh it must have gone missing. That answer is just not good enough! I have to go out and buy another TV now for my daughter’s Christmas present. They really are an incompetent lot and couldn’t care less
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oxendales
Hi Louise,
We’re truly sorry to hear about your experience and understand how upsetting and stressful this situation must be, especially given the timing and importance of the order.
What you’ve described is certainly not the level of service we aim to provide, and we sincerely apologise for the lack of communication and the inconvenience this has caused. A missing order is never acceptable, and we understand why the response you received was disappointing.
We would really like the opportunity to look into this further and do everything we can to resolve the matter for you as quickly as possible. Please contact us directly at customerservice@oxendales.iequoting your order number and reference “Trust Pilot” in the subject line, so we can look into this for you.
Thank you for bringing this to our attention. We regret that this experience has fallen short and hope to have the chance to address it properly.
Kind regards
Oxendales Team.
Vastaus yritykseltä Oxendales
Hi Dawn,
Thanks so much for your review!
We’re happy we could resolve your issue quickly.
Kind regards
Oxendales team.
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