OVO Europe Arvostelua 

OVO tried to make us go 17 days WITH ZERO POWER TO THE HOUSE. They don’t want to spend money sending engineers out. We had to threaten a complain and had to speak to a manager. The phone robots repeat the same old bs. And as for direct debits not anymore your not taking what you like from my bank account!!!

My electric smart meter went live with OVO on May 25th after asking them to install a new one since joining (they refused).
This highlighted that they had my meter readings the wrong way round. They advised they couldn’t do any thing until my previous supplier changed this. The previous supplier EON got this sorted with in 2 working days and arranged a phone call back a few days later just to check with me that OVO have gotten all the info Marion they need..sounds great..until I have to re contact OVO!
After over an hour on the phone Friday the lady promised me a call back Monday because there was no one in that steam that could help. Monday comes 4pm still no call so I spend yet another hour on the phone explaining my issue to Sophie only to be told I have to wait 12 weeks to get them even pick the dispute up!! 12 weeks for something another company done in 48 hours! I’m due out of my fixed term in 10 days and am due money back from over paying on my gas due to the issue but no surprise they are in no rush to sort this!
The fact I’m due out of contact in 10 days and my new estimated direct debit is clearly going to be wrong (while on a high variable rate) due to the readings all wrong OVO have no care in the world!
When I told Nicola on the dispute team I will be taking this to social media she told me she was going to terminate the call if I am going to slate OVO online to future customers. Not only have I had awful service I’ve now been told I can not openly tell people about this on social media!
Awful customer service!!

Just transferred from SSE and received this communication from OVO..... "Just like SSE, we're passionate about customer service. It's why we've had over 30,000 5* customer reviews on Trustpilot. You can rest assured we'll be with you every step of the way." The reviews on this website are overwhelmingly negative and critical, why would a good company misrepresent itself to new customers? I am highly suspicious of their self-claimed reputation and quality!!!

I like to give them 0 star, avoid avoid avoid they are scammers thieves, don’t accepted when they raise your direct debit call them and stand up to them that’s how they Learn, I lowered mine, if you’re in credit no need to rase your Direct debit

It was fine until their smart meters lost the signal in December and they don't want to do anything about it. They will just tell you that from now on you have to enter the readings manually every single month. And they say that this is not their problem with a bad signal. So the customers have to deal with it from now on. So they are not even competitive with other providers. And customer service is a joke. So don't even bother to waste your time and nerves on them.

Being a SSE customer for over 30 years they transferred my account to Ovo!
1. I was not informed or communicated with regards to the witch
2 Ovo continue to take money via first debit with Ovo earning commission of my credit!
3 I have tied to change the amount of my direct debit! All I get from ovo is the DD must be between £147-£2000
I would advice you avoid at all costs! This company does not permit you to dr did how much you should pay but just takes your money even though you are in a massive credit balance after a reading
4 customer services are very rude and never listen to what you are trying to say
I’m sure SSE should not have been able to do this and I am in the process of taking the matter further

A very annoyed customer

I really don't understand why this company is still working. They are not only scammers and thief but something even much more dangerous: loan shark, usurer. They wanted me to pay an incredible amount for a usage that they have modified as I am single and I monitor my usage every day very carefully. I have recorded all call because I will take legal actions and all the agents are rude, useless, without a proper training. I really hope that this company will fail because is nothing different than mafia.

Absolutely hopeless company
Impossible to get any sense out of them
They all seem totally confused
They can NEVER get my bill sorted correctly
They continually write and txt me but when I speak to them they simply have little idea.
I will be transferring my account elsewhere as OVO is not fit for purpose

this company used to be the creme d la creme in both ethics and good service now and since the expansion they have become a bunch of liars and thieves i have had money stolen from my account and just been put off with lies upon lies and shula in marketing you should be ashamed of yourself do not sign up to this shambles of a company unless that is u enjoy being ripped off

Was about to change to Ovo based on MSE figures, but won't change to a business who is selective about TV advertising for no good reason

Was just about to change energy provider, but having seen the news and your boycott of a UK news channel which is approved by OFCOM. I have decided not to use your organisation.

Charging me money every month fuel direct when I'm on pay as u go

When my year was up found a cheaper supplier....But unlike other companies OVO settled up quickly and correctly. Very happy with service overall.

I previously left a 3 star review for OVO as I felt they could have acted better when I was told I had to continue with a single rate tariff because I had economy 7, which I did not. The reviewer passed my mild complaint to the complaints team and this was investigated. I took a call from the person investigating the issue and their findings did show that they could have done better. We settled on a goodwill payment. This was settled amicably with due consideration on both sides. As a customer all I wanted was a fair outcome and that was achieved.

FAO Dave - Ovo energy.
Dave, Thankyou for your reply/ update below. The electric meter readings I received from Ovo last week were not the ones I provided Ovo with. The meter readings I provided Ovo with when I started my contract with Ovo (but seem to be ignored) were -
Gas 1323
Elec 23294

The above were also agreed with the previous owner of my property.

When my contract with Ovo ended they were
Gas 1425.5
Elec 23397

My online account now says i haven’t provided any meter readings (incorrect) ??

Again I ask for a bill that reflects the proper meter readings to conclude this ongoing issue.

Mike Gorman

UPDATE

Thanks for providing those details, Mike.

I have checked your recent electricity statement and it looks as though it has been opened to the reading you have provided, however it has been recorded as an estimated read rather than an actual customer reading.

I’ve asked our experts to update this, and you should have a new electricity statement with the opening reading listed as an actual read in the next 3-5 working days.

We have also updated your opening gas reading, we are just in the process of agreeing the closing reading with your new supplier. You will receive your final statement once this has been processed, this should be within 6 weeks of leaving OVO.

I’m sorry for any confusion this has caused.

Thanks,
Dave

Appalling!! Avoid. Avoid. Avoid!!
Why are they advertising on every possible platform?
Any company who has do do that is in a mess because they’ve treated their customers like dirt!
I was with OVO. They robbed me and thousands of customers blind. They were found to have done so by OFCOM the energy regulator!! I left. Went to Which recommended Octopus Energy and am VERY happy. Cheaper. Green Energy. Great customer service.Ovo recently emailed to say they owed me money from when I was a cheated customer-they didn’t put it that way, but that’s what it was. Have I received the money? NO!! Three months on. NO. AVOID. DON’T BE TAKEN IN BY THEIR SWEET TALKING HYPE. IF ANY company is good they don’t need to bombard you with shallow all singing all dancing adverts. Losers! I stayed for years. Thank goodness I’ve got to Octopus... the ONLY company WHICH endorse. Says everything YOU need to know.

This is a reply to Bradley at Ovo. You seem to be missing the point. The 'team' as you refer to them have meant to be resolving this since March 2020. Nothing gets done. In more recent weeks on 3 November we were told Isaac Windsor was the person who was assigned as our personal complaint manager. I spoke to him once he was supposed to phone me back never happened. The last person I spoke to Terry Lewis on 1 December was meant to call back by Friday 4 December and was meant to be escalating to the senior complaints team. All we've had is the traditional OVO radio silence. No call back as promised and no contact from the senior complaints team. The same false promises we've been subjected to for the last 9 months. Everyone we speak to reassures us that they will put a stop to the direct debit increase but we now have correspondence informing us it is happening next week. How can you do this when the meter is unable to give a reading? How can you assess that we should be paying more for living in one room with extremely limited electric goods and usage than we paid for a large 3 bedroom property? Please explain? Please also put a stop to this ridiculous over inflated charge you are imposing on us. Please stop glossing over the real issue and do something to help us? No one else in your organisation has helped us , why don't you try and show that OVO can look after their customers, you could take action to resolve this if you choose to. Its simple, stop the increase in the direct debit and send someone out to look at the meter again. By the way, the chap that came out in March who advised the meter was so far off the scale he couldn't take a reading was meant to return with a colleague to try and get it sorted. Covid lockdown then kicked in and this was postponed. However we have been battling to get this visit rebooked ever since and in more recent months your team have implied that an engineer has never been out to our meter, basically implying we are making this up!!!!! If we are losing our minds it is because we are an OVO customer

After numerous complaints about the faulty installation of my smart meter I occasionally receive an email from OVO usually suggesting that I change energy supplier. I intend to do that however only after OVO has rectified the fault which currently exists and has done from when it was installed. The home display unit doesn't communicate with the smart meter yet the smart meter does pass on my usage to OVO. So, it works for them but not for me. With hindsight it seems to me that the installer paired my home display with the smart meter whilst standing next to the meter in my garage. The meter needs some kind of booster to enable the signal to reach my home display unit. OVO has made no attempt to resolve this fault for which they are responsible. My advice to my friends has been to never have a smart meter fitted.

Stolen my money, after Lumo switch automatic for this company i had more than 200 pounds and they stolen 150 pounds in the first month I want my money back pay the same that I payed with lumo if you guys change it’s not mu problem.
You new customer if don’t want problem try find another compay.

If I could give you less I would , dreadful service even when someone dies they can’t get it right , months of bills and hassle even after many calls , keep away and don’t use them , after loosing a friend you don’t need this trouble