Ovensupportuk Arvostelua 

Appointment time was changed then after they did turn up they left me with a completely faulty oven where the glass had been pushed away from the seal and unfit for purpose. 3 weeks on and I am still awaiting a repair and refund!! Communication is diabolical, despite many an email, i have never had a response and I am having to chase daily! This was an end of tenancy clean so had to hand the property back in an unfit state with a non working oven (thankfully I have a very understanding landlord!) shocking company DO NOT USE. Refund request still ongoing and I will not give up

Pushy sales people and then they don’t turn at time you request. Requested morning and on the day said it be afternoon. Take money immediately even although appointment is a month away and then take weeks to return it. Would never use them again.

Still no response from this company ( I'll be polite for now ). Please, please, please, do not use them. You will be throwing money away. Yes, they are the cheapest! But you won't save money!!! Look at the reviews! I'm not alone. You will be out of pocket. You will be disappointed. You will be frustrated. You will want to complain but you will get nowhere. Just empty promises to start with...then ignored when you chase them up. This is a rip off company. They've been on Watchdog in January this year. They damage your ovens, they ruin your floors. They are very unprofessional. They also want a monthly subscription from you to keep your equipment clean all year round. Do you want that hassle and disappointment all year round!
Stay away, avoid!! Pay a bit extra and save money. Because employing this company will cost you more.
That was hard to write without being abusive! They ripped me e off and I'm angry! And I'm not the only one

They cancelled me twice so I asked for a refund. Its now been over a month and still no refund. I've called and emailed multiple times to get my £40 back. I believe they are a scam. Do not use them!

First thought they were good. Everything is not clean. Rubbed numbers off knobs so cannot use the oven now as we cannot see if the oven or grill is on and cannot see the temperature it is on. Only saw once he left. Dirt behind the glass he said could not taken off. It only needed a screwdriver. Would not recommend. Very disappointed.

My oven door was smashed by Oven Support during a clean on 25 June 2025. It’s now 77 days later (over 2 months and 2 weeks) and still not fixed despite constant chasing. Wrong parts sent twice, repeated missed call-backs, and zero accountability. I’ve had to spend money on takeaways because I can’t use my oven. I’ll now be sending a Letter Before Action to start court proceedings. Avoid this company.

Rubbish Experience
Man came and cleaned brand new oven that was sparkling! I pointed out it was other oven to be cleaned and what had he cleaned off the brand new one? So he cleaned’ correct one, terrible job left dirty and greasy. I complained heard nothing. Date Iv put is a guesstimated one.

Do NOT use Ovensupport.co.uk ! They caused over £1,000 damages to our hardwood kitchen floor with their cleaning fluid. Now they refuse to pay any compensation even though they admit responsibility.
This is not a safe company to do business with.

Avoid! Avoid! Avoid! I paid £75 and on the morning of the appointment they cancelled and despite asking for the refund to be sped up etc they have still not paid me 10 days later despite me chasing it and I’ve had to pay another company as my tenancy was ending. Unacceptable!!

Avoid – Breaching Consumer Rights & Possible Scam Network
I booked and paid in full for two oven cleans with Ovensupport LTD. They failed to turn up on the agreed date and only told me after I chased them that they weren’t coming. They offered the next day instead, which I couldn’t do.

I requested a full refund immediately. Under the Consumer Rights Act 2015, when a service is not provided on the agreed date, the customer is entitled to a refund within 14 days. They instead told me it would take 28 days, which is unlawful.

After 28 days passed with no refund, I chased them multiple times. Still nothing. I then informed them I would raise a Section 75 claim under the Consumer Credit Act 1974 (or a chargeback if paid by debit card). Only then did they email to say the refund would be processed within 15 days – I’ll believe it when I see it.

A quick search on Companies House shows multiple companies linked to the same owner using the “Oven Support” name, operating from different locations but all tied back to the Redditch address – with several of these companies dissolved. This pattern should be a major red flag for anyone considering booking with them.

From my experience, and judging by countless similar reviews, they repeatedly breach consumer law and may be acting in breach of the Consumer Protection from Unfair Trading Regulations 2008. They delete negative comments on social media, block unhappy customers, and don’t allow Facebook reviews – yet the flood of angry emoji reactions speaks volumes.

Absolute scam. Avoid at all costs – and if you’ve been affected, report to Citizens Advice and Trading Standards.

I paced an order to have my son’s oven and hob cleaned as he had just moved into a new flat which was very grubby. I purchased a £40 oven & £10 hob clean. I telephoned because I had requested 8am - 12 noon and was given 12 - 3pm. They said there was nothing they could do which I accepted. On the day the oven cleaning guy was late, so I telephoned again and during the conversation I was told that they had to charge an extra £25 because he lived in a flat. I questioned this and was told that I could have £10 off because I had used them previously. I was not happy but they had my non refundable £25 so I agreed. The guy came and cleaned the oven and hob. The oven looked ok but the hob knobs had not been cleaned. In essence, I paid £60 for a half completed job and would never recommend this company or use them ever again. I cleaned one of the hob dials and it came up sparkling. So I paid for a job not very well done, that I had to finish myself ! It was a Friday, so perhaps he had somewhere else to be. There are companies out there.

Firstly, Russell called and then proceeded to do a fast, effective oven clean - can't believe how he got the door off, looks so much better now. I did not need the combo oven/microwave cleaned as it is practically brand new and he agreed so he dealt with head office and it was removed from my invoice, for his honesty and knowledge, I was not only impressed but grateful. Definitely use this company again, Thank You Russell.

9 MONTHS and counting to get compensation for my damaged dishwasher front caused by oven spray - so many emails, mostly ignored now - some responded to but still no conclusion.

The clean was good, the cleaner broke my oven and after numerous attempts to get in touch with the company, they are not interested.

Damaged oven and the whole front panel had to be replaced. Left bright orange chemicals all over my floor and cabinets. Worst customer service.

Don't use these people. They claim to get your cooker 'spotless' and 'as new'. The booking process was chaotic and times changed at the last minute. The person who came to clean the oven left substantial areas still greasy and unpleasant. He dismantled the oven and when re-assembled the glass on the two doors was loose, resulting in our not being able to use the ovens at all. They offered to send someone else round to assess the repairs but I would not want them anywhere near the cooker after that experience. I made a formal complaint and have still not received reasonable compensation. One of the worst companies I have ever had to deal with.

They were unable to clean the top of the oven so could not do the job at all. There is no mention beforehand that they are not able to clean below the element. The job was cancelled but I have still not received my refund more than six weeks on, despite chasing.

The roof of the oven was was not clean . When I raised the issue , I was informed that this part of the oven could not be cleaned . I was not informed of this limitation before or during the service . I don't recommend this company due to poor communication and incomplete service .

From the moment I spoke to the company they were polite , happy and very helpful. They sent text kept in their timeline called exactly when they were 30 minutes away so I could pop out do errands and be back. The guy who came to the house was polite friendly great around dogs and cheerful , and did a spectacular job my oven and fridge has never looked so good .. it’s like new again

I booked a morning visit with Oven Support on the 10th of June, for Tuesday 17th June to clean my oven. I paid £45 as a deposit.
On Monday 16th June, I was called to say my visit had been changed to the afternoon, 12 pm to 3 pm, not overly convenient but went with it. I also paid the remaining £45. On Monday evening, I had an email to say my visit was now between 12pm & 4pm. No longer convenient, I had a dentist appointment at 4.30pm that I wasn’t prepared to cancel at such short notice.
I called Oven Support on Tuesday to say this wasn’t convenient, I explained that the times had been changed. I asked for my money to be refunded. I was told as I was cancelling on the day I would lose £45. I said this wasn’t reasonable as they had changed the times, not me. The “customer care person”, wasn’t interested! She said I could rebook for next week, they had an “open diary” so I asked for the Tuesday morning slot of 24th June. I was then told that I would be contacted on Monday 23rd to confirm the visit & I was told that even though I had requested a morning visit, this may again be changed to the afternoon. I agreed to this, I didn’t really feel that I had much choice.
The following day I emailed to cancel the visit; they emailed to acknowledge the cancelled visit. I emailed them to ask for a full & immediate refund, I didn’t receive a reply, so I emailed them again on Thursday still no response to my 2nd email. I called the company on Friday & asked for accounts, I was told that it would be 28 days for a refund. When I explained that it took seconds to take both payments, to book a service that didn’t happen, I asked why it would take so long to issue a refund. The response was “ that is the system”. I told accounts that if I didn’t get a confirmation email of my refund by 5 Pm I would contact Amex for an instant refund & I would leave a poor review. Amex are looking at the situation, I sent Amex the emails for proof…. And this is my review.
I only gave a 1 star as I couldn't leave a NO star rating!
Stay away from this company, it seems that his could be their business model!

Date of experience: 17 June 2025