OvenGleamers Arvostelua 

What is there to say apart from please please do not use this business!! Granted there are some glowing reviews which I wish I had ignored! They are the lucky ones as God forbid if anything goes wrong, such as the engineer breaking your oven door! Don’t expect that they will go out of their way to resolve a problem of their making. Not only was an apology lacking, there was no suggestion of a refund or goodwill gesture. Offering a second-hand replacement without any kind of warranty or reassurance that the item would meet industry regulations, and you can forget taking away the broken oven, that’s definitely not their problem! Hard lesson to learn that you should never pay the full cost upfront before receiving any service, as you’ll be lucky to see your money again. And if you think this sounds bad, please also factor in that I arranged this service for my elderly father who’s almost 90 and who does not need the hassle or stress that this has caused! Shameful isn’t it? Suggesting that he make a claim for the broken oven on his household insurance, really? Correct me if I’m wrong, household policies do not cover damage caused by a third party so this would be tantamount to being dishonest and illegal. Although we have taken some advice from Citizens Advice in terms of what consumers are entitled to according to the Consumer Rights Act, OvenGleamers are very good at claiming that they are fulfilling their legal obligations but how is that right if you’re left out of pocket with a broken oven! After much to’ing and fro’ing, we have at least managed to get the original cleaning fee refunded but my father is still left with a broken and unsafe oven. Our only option is to purchase a brand new one. I’ve dealt with lots of businesses over the years and can honestly say this is one of the worst experiences I have ever had. I wouldn’t go near this business again with a barge pole and if you want to save yourself any hassle and money, I wouldn’t recommend you do either.

Employing people like michael Antonio who is very hardworking and polite

I hadn’t cleaned my oven for many months but Dean wasn’t daunted! He arrived on time, stayed for several hours cleaning my double oven until it looked like new. He was polite, friendly and extremely professional. I was really impressed- this is the second time I’ve used this company and thoroughly recommend them without reservation

Didn't turn up on time.
Didn't manage expectations.
Phoned up to be told rep would be VERY late.
Rep eventually phoned me to say he would be an hour.
Two hours later he phoned to say he's not coming, as he can't be bothered.
Then got an email saying Your OvenGleamer has arrived!
Thank goodness I refused to pay in advance!!!
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UPDATE 24/2/2023
1. Informed by Trustpilot that if I don't respond, my comment will be DELETED in 2 days - without my consent!

2. Not sure what else there is to discuss. My area code is EX34 9SA. The chap who was going to come and do the oven clean complained that admin had organized his workload so that there was too much driving involved to get from the job prior to mine. But this was only part of our 3rd brief conversation.

I lost interest at this point. Not my problem but it was made into my problem, as I'd been waiting most of the day for him to turn up!

A very professional job,without the use of really hazardous products.

Thanks to Josh Fabulous job, quick efficient, tidy and friendly, highly recommend Oven Gleamers

Arrived on time, did an excellent job for a very reasonable price. Was impressed how they took the oven apart and have cleaned it to such a point that it literally does look like new. I was a little concerned about any chemical fumes affecting my partners budgies but you wouldn't have noticed a thing.

After completion, I was asked to check I was happy with it before signing, and I was more than happy. It's so clean, I don't want to use it. They also left my kitchen spotless - you wouldn't even know they had been.

I highly recommend them and WILL be using them again.

Thank you so much to Ron for an outstanding, professional service. I had both ovens and an extractor fan cleaned and I am delighted with the outcome. Everything looks like new. Ron worked in a Covid safe way and cleaned up thoroughly afterwards. I was also thrilled that all the cleaning products were organic and eco friendly and nothing went down my drains. I will be using them again.

Jason has brought my Zanussi double oven back to new condition. Very pleased with the results. Just have to keep it in this condition now!

Gave our NEF combi oven a nice clean but the door has never been flush since - catches when you close it. With Covid arriving we just put up with it.... Now pandemic is easing I have asked if they can come back to sort.... they're not interested. Not impressed and we won't be using them again.

Loved OvenGleamers. I found it very easy to book my oven clean - the person on the phone was lovely. The man who cleaned it was excellent. He cleaned my oven, job and extractor. He did a super job. Would recommend.

AVOID. They broke my oven and refused to pay for the repairs. Awful customer service, dishonest in their behaviour. AVOID THEM!!!!

Oven Gleamers were told not to remove the oven light and not to clean around it, this was ignored which resulted in the light fitting being knocked and blowing the fuse on the oven.

The oven was not working fine when the cleaner left. He had not switched the oven on to check it was working.

Someone from their customer service team phoned me the next day and I told her I had not checked the oven yet as I went away after having the oven cleaned.

I did not return until the 3 days later and that was the first time I checked the oven. When I called to report the fault I was told that they would cover the cost of the electrician call out and you gave me the number of the company you used do it could be charged to you.
The reason the oven was not working was because the lamp cover had been moved so it caused it to trip whenever switched. Whether this was done intentionally or not is irrelevant as it was still their cleaner which caused this and was specifically asked not to clean near it.
Oven Gleamers did not honour their word in saying they to cover the cost of the electrician call out and to refund the cleaning cost.

This was all just a few days before Christmas so the worst time to be without an oven!