Received the wrong tyres for my nipper double. After querying it with out and about customer service, I received a phone call from a member of team and OMG, that was the most pleasant conversation I... Näytä lisää
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I ordered a new hood for my Nipper Sport and when it arrived I realised I ordered one for the standard Nipper. Customer service (via Instagram) were very responsive and confirmed that the hoods are... Näytä lisää
I was lucky enough to receive my nipper plus through the mother & baby awards for testing and I ADORE it, the size is amazing, my little boy has so much space (he’s a big 2.5yr old in 3-4 clothing) th... Näytä lisää
Yritys on vastannut
Terrible company. Had a small vital part fail on an expensive pram still well under warranty. Contacted Out n About to report that matter and arrange a repair several weeks ago. They continue to stat... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At Out 'n' About, we’re a proudly British brand helping families go anywhere, together. Founded by parents in the Bedfordshire countryside, we design award winning all-terrain pushchairs, running buggies, outdoor wagons and products built for real-life adventures, from the everyday school run to muddy countryside trails. With over 20 years of trusted innovation, our products are known for being durable, easy to use, designed to handle years of adventure, whatever the terrain. Built to last we’re proud to support more sustainable parenting through our Preloved platform. Whether you're a new parent, a weekend jogger, or simply love the outdoors, Out 'n' About is here to make every journey smoother, more enjoyable, and packed with fresh-air memories. Helping families go anywhere, together.
Yhteystiedot
Unit 2D, Kinsbourne Farm, MK43 8TS, Bedford, Yhdistynyt kuningaskunta
- 01234 344230
- info@outnabout.com
- outnabout.com
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872 arvostelua
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I purchased an Out n About Nipper V6…
I purchased an Out n About Nipper V6 approximately 4 weeks ago and unfortunately experienced a very serious safety incident.
While in normal use, the buggy suddenly collapsed whilst my 5-month-old baby was seated inside and my toddler was using the front rider feature. My toddler was thrown forward and sustained injuries. Thankfully my baby was not physically harmed, but the incident was extremely distressing.
After researching further, I became aware of the existing inspection/repair programme relating to hinge/weld issues on this model. Although my batch number was reportedly not affected the nature of the failure appeared very similar.
Initially I was offered a repair which I did not feel was appropriate given the circumstances and loss of confidence in the product. After escalation the company has now agreed to collect the buggy for assessment and arrange a refund.
I appreciate that the matter has now been escalated and partly resolved, however the collapse itself was extremely concerning and I felt it was important to share my experience with others.
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Out'n'About
We are very sorry to read about your experience and, without prejudice, we sincerely regret the distress this incident has caused you and your family.
The safety of our customers and their children is something we take extremely seriously, and we fully understand how concerning this situation must have been, particularly given the circumstances you have described.
As discussed, we have arranged for the buggy to be collected and have also agreed to process a refund following escalation of the case. While we appreciate your acknowledgment that the matter has now been fully resolved, we completely understand the loss of confidence this incident has caused.
All products returned to us following safety-related concerns are thoroughly assessed by our engineers so that we can fully investigate the circumstances involved.
We are truly sorry again for the upset and inconvenience caused, and we thank you for bringing your concerns to our attention.
Kind regards,
Out’n’About Customer Support
Order never shipped, no resolution
We ordered an item from Out'n'About a month ago. After a week, when we hadn't received the item, we checked the tracking number and realised Royal Mail said they were still awaiting the item from the shipper.
The customer service was abysmal after that. An autoresponse gave us the tracking number and instructed us to reply if we needed to talk to a "human" ... and then the human gave us the tracking number again, rather than reading our message that indicated there was nothing associated with the tracking number. We then went back and forth to no avail.
At this point, customer service has gone silent. They last contacted us a week ago saying they'd have an answer for us that same day. Their logstics department says the item was shipped, Royal Mail doesn't have any tracking information, and we've disputed the charge with our credit card company lacking any other option.
We can't quite make sense of what's going on here, to be candid. We already own a buggy from the company, but at this point, we're unlikely to ever purchase anything again and have stopped recommending them to others.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Out'n'About
We’re very sorry to hear about your experience and completely understand your frustration.
After investigating the issue with both our logistics team and Royal Mail, we appreciate how disappointing this situation has been, especially given the lack of tracking movement and the delays in communication you experienced from us.
As a resolution, we have now issued a full refund for the order while we continue to investigate further with Royal Mail regarding the shipment itself.
This is certainly not the level of service we aim to provide, and we sincerely apologise for the inconvenience and disappointment caused. We truly appreciate your previous support of our brand and are very sorry that this experience has impacted your confidence in us.
Kind regards,
Out’n’About Customer Support
Excellent customer service.
29. huhtikuuta 2026
Vastaus yritykseltä Out'n'About
Thank you so much for your lovely review 💛
We’re really pleased to hear you had an excellent experience with our customer service team. Your kind feedback means a lot to us and is truly appreciated.
Thank you again for your support!
All communication was swift and…
All communication was swift and extremely helpful. Our buggy was picked up with ease and the problem fixed and our buggy back to us within a week. Could not be more thankful!
29. huhtikuuta 2026
Vastaus yritykseltä Out'n'About
Thank you so much for your kind review 💛
We’re delighted to hear that the collection, repair, and return process went smoothly for you and that your buggy was back with you so quickly.
Providing helpful communication and making the process as stress-free as possible is really important to us, so your feedback means a great deal to the whole team.
Thank you again for your support and for choosing Out’n’About!
I ordered replacement wheels for my Out…
I ordered replacement wheels for my Out and About double buggy. Arrived promptly and fitted perfectly
27. huhtikuuta 2026
Vastaus yritykseltä Out'n'About
Thank you so much for your lovely review 💛
We’re delighted to hear your replacement wheels arrived promptly and fitted your Out’n’About Double perfectly.
We really appreciate your support and hope you continue to enjoy many more adventures with your buggy!
9/10
Overall a really good delivery however the a small inconvenient part missing. Hopefully the issue will be fixed ASAP
27. huhtikuuta 2026
Vastaus yritykseltä Out'n'About
Thank you for your review and for the great rating 💛
We’re really pleased to hear that overall you had a positive experience with your delivery. We’re sorry there was a small part missing from the order, but we hope this will be resolved for you very shortly.
Thank you again for your patience and support — we truly appreciate it.
Customer service needs a lot of work
Ordered a bumper bar on April 23rd, recieved a shipping confirmation on April 24th and still haven’t recieved item. No tracking etc available, emailed an agent twice who said they’ll send tracking info & see where it is and haven’t heard anything since. Buggy’s are fab but customer service is very poor.. glad I didn’t place bigger order
24. huhtikuuta 2026
Vastaus yritykseltä Out'n'About
We’re very sorry for the frustration and delay you experienced with your bumper bar order, and we completely understand your disappointment with the lack of updates.
After investigating, it appears the parcel was unfortunately lost by the courier in transit. We have now arranged a replacement order for you so this can be sent out as quickly as possible.
We also sincerely apologise for the communication delays you experienced along the way. Your feedback is important to us and has been shared with the team so we can improve the level of service we provide.
Thank you for your patience and for your kind comments about our buggies — we truly appreciate it.
I’ve had a few things from out n about…
I’ve had a few things from out n about and they’ve always been above and beyond my expectations. I’ve been in touch with the customer service team a couple of times for general questions and they’re always quick to reply, helpful, professional and nice. I would highly recommend
24. huhtikuuta 2026
Vastaus yritykseltä Out'n'About
Thank you so much for your lovely review and continued support 💛
We’re delighted to hear that both our products and customer service team have been able to exceed your expectations. Providing helpful, friendly, and professional support is something we truly pride ourselves on, so your kind words mean a great deal to the whole team.
Thank you again for recommending Out’n’About — we really appreciate it!
Ii have an old out and about single…
Ii have an old out and about single nipper. I ordered a new hood and expected it not to fit. It fit perfectly.
1. toukokuuta 2026
Vastaus yritykseltä Out'n'About
Thank you so much for sharing this!
We’re really glad to hear the new hood fitted your older Nipper perfectly — that’s great news 😊 It’s always nice when the older models can still be kept going with the right parts.
We really appreciate you taking the time to leave your feedback, and we’re happy we could help keep your buggy going!
A long frustrating ordering process
We originally purchased from a local independent store in Bristol as they had a similar model which we could try and where offering the same price as through Out’n’About.
Unfortunately the expected arrival date just kept getting moved back seemingly with very limited information and only when chased which was frustrating for us and the retailer.
After our expected delivery date wash pushed back to September (we originally ordered our V6+ in February) we agreed to cancel the order with the retailer and purchase from Out’n’About through there website which gave a expected date of 28th April!
Through a series of events, which was DPDs fault for failing to deliver our buggy, Out’n’About where helpful when our buggy was finally shipped! Ironically in the end the retailer we originally purchased it from received the buggy we wanted before us and so we purchased it from them again and returned the one purchased online!
Despite the poor communication through the ordering process and unreliable delivery estimates we are thrilled with the actual product but would recommend only purchasing items in stock and ensuring you are in to accept the parcel from DPD at first attempt!
24. huhtikuuta 2026
Vastaus yritykseltä Out'n'About
Thank you for taking the time to share such a detailed review — we really appreciate it.
We’re genuinely sorry to hear about the frustration you experienced with the delays, changing dates, and delivery issues along the way. That’s clearly not the experience we aim to provide, and we understand how stressful and inconvenient that must have been for you, especially after going through multiple ordering attempts.
That said, we’re really pleased to hear you’re happy with the product itself once it arrived, but we also take on board your feedback around communication and delivery expectations. We’ll be sure to share this with the wider team so we can continue improving.
Thank you again for your honesty and for still recommending the product — we really appreciate it.
Vastaus yritykseltä Out'n'About
Thank you so much for taking the time to leave this feedback!
We’re really glad to hear you found our email support helpful. If you need anything else in the future, we’re always here and happy to help 💛
customer service is top tier
customer service is top tier
Very helpful and the products are just fantastic. I’ll be buying again.
29. huhtikuuta 2026
Vastaus yritykseltä Out'n'About
Thank you so much for your kind words!
We’re really pleased to hear you’ve had such a positive experience with our customer service and that you’re happy with your products as well. It truly means a lot to the whole team to get feedback like this.
We really appreciate your support and look forward to helping you again in the future 💛
I love this pushchair
I love this pushchair. When it arrived there was a fault with the harness which was really disappointing. However it was quickly sorted out and a replacement sent. Excellent customer service .
28. huhtikuuta 2026
Vastaus yritykseltä Out'n'About
Thank you so much for sharing your experience with us.
We’re really sorry again that there was an issue with the harness when your pushchair first arrived, but we’re pleased we were able to get a replacement sorted quickly for you. It’s great to hear our team could turn things around and that you’re now happy with both the product and the service.
We really appreciate your kind words and support, and we hope you continue to enjoy your pushchair. If you ever need anything in the future, we’re always here to help.
Excellent service and great product
Excellent service and good communication. Product was well packaged and delivered in perfect condition.
28. huhtikuuta 2026
Vastaus yritykseltä Out'n'About
Thank you so much for taking the time to leave this lovely review.
We’re really pleased to hear you were happy with the service and communication, and that your order arrived well packaged and in perfect condition. That’s exactly what we aim for every time.
We truly appreciate your support and hope you enjoy your product. If you need anything at all in the future, we’re always here to help.
Fantastic customer service very accommodating.
Fantastic customer service very accommodating on changes required to our order prior to shipping.
Hassle & Stress free experience on top of a quality product.
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Out'n'About
Thank you so much for your kind review!
We’re really pleased to hear that you had a smooth and stress-free experience, especially when making changes to your order — we always try to be as flexible and helpful as possible.
It’s also great to know you’re happy with the quality of the product 😊
We truly appreciate your support, and if you ever need anything in the future, we’re always here to help.
Kind regards,
Out’n’About Customer Support
Service and Refurb
Just got my workhorse of a V4 back after a refurb and service . I am absolutely delighted with the buggy , which now looks as new . Can’t fault the speed of the service - 2 weeks from order to return , which included an initial 6 day delay whilst awaiting the parts and fabrics to be delivered to me . Collected by DPD Monday , messaged yesterday by the service engineer, Rocco , to say work completed , and returned today . First class service in more ways than one .
If you’re in two minds as to whether this is worth the expense I can highly recommend .
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Out'n'About
Thank you so much for taking the time to share this — it’s fantastic to hear how pleased you are with your V4 after its refurb and service.
We’re especially glad the turnaround time and communication from our team (and Rocco in particular!) made the experience a smooth one for you. It’s always our goal to get these “workhorse” buggies back looking and performing like new as quickly as possible.
Your recommendation really does mean a lot, and we truly appreciate your support. If you ever need anything in the future, we’re always here to help.
Kind regards,
Out’n’About Customer Support
Vastaus yritykseltä Out'n'About
Thank you so much for your kind review!
We’re really pleased to hear that the buggy is working perfectly for your two boys — that’s exactly what it’s designed for 😊
If you ever need any help or accessories down the line, we’re always here to help.
Thanks again for choosing Out’n’About!
Very efficient assistance
29. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Out'n'About
Thank you so much for your kind words!
We’re really pleased to hear you found our assistance efficient — that’s exactly what we aim for. If you ever need anything else, we’re always here to help.
Kind regards,
Out’n’About Team
Excellent customer service & products!
The best buggies along with the best service. Out n about buggy's made my life with 2 under 2 + dogs so much easier. I would never use another buggy! Thank you
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Out'n'About
Hi there,
Thank you so much for taking the time to leave such a wonderful review 😊
We’re absolutely delighted to hear that your Out’n’About buggy is making life easier with two little ones and your dogs — that’s exactly what we design them for!
It truly means a lot to our team to hear feedback like this, and we’re so pleased you’re enjoying both the product and the service.
If you ever need anything at all in the future, we’re always here to help.
Kind regards,
Out’n’About Customer Support Team
The worst customer service I have ever…
The worst customer service I have ever received.
We have a double pram and a nipper wagon from out’n’about - the wagon has been supplied without removable front wheels.
I have been trying for the last 4 months to get this rectified and to be given the correct spokes so we can use out £600 piece of equipment.
When I call customer services (if they ever answer) they tell me they are sorting it. When email I don’t get a reply at all. I’ve had to use a third party company to try to be in touch with them, and even that is like pulling teeth.
Rate their products but the way they treat their customers is frankly not worth buying into the brand.
29. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Out'n'About
Hi there,
Thank you for taking the time to share your feedback, and I’m really sorry to hear about the experience you’ve had — especially after trying for so long to get this resolved. That’s clearly not the level of service we aim to provide, and I completely understand your frustration.
We would really like the opportunity to look into this properly and get it sorted for you as quickly as possible. Could you please DM us or email your order details and any previous correspondence so we can pick this up directly and escalate it with the correct team?
Once we have your details, we’ll make this our priority and ensure it’s reviewed urgently.
Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused.
Kind regards,
Out’n’About Customer Support Team
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