Avoid them, you will loose money
This company also trades as 241 cruises, I wouldn't use either as their treatment of customers is deplorable
So we booked a cruise for 4th Jan 2026, total package $7074. We were asked to pay a deposit of $1650. We then got the invoice and had been charged $78 booking fee per cabin, was surprised but understand that mistakes happen so left it.
Then 2 days later we added 1 room with drinks package. They asked that we pay it so I paid an extra $1314.30, including credit fee.
Other family needed to cancel so we cancelled the whole trip on the 26th March.
They advise us that we would charge a $1100 cancellation fee. I questioned this and they said it was their terms. I read their terms and it states a fee of up to 100% of the booking fee may be charged. So $78 x2 x2 is $312 not $1100.
We had some back and forth and they never listen and their standard response is, 7 days to respond.
So today after 58 days I finally got my refund of $273.03, so they kept $1264, not $1100 as originally told. I also got the drinks package back less credit card fees. What a joke 82.5% of my deposit kept.
I will never use them again. I would even question if they are in financial trouble. They make things up, don't disclose everything and what they do disclose is wrong most of the time.